“Could be better. Stay at the Hilton”
When we checked in we were helped by a woman who had a thick accent. Maybe russian? The check-in process was smooth and easy. She told us where to park so we headed that direction. The parking garage was very erie and the lower floors had room items (stacks and stacks of matresses, lamps, old tvs). We couldnt find parking on the floor she suggested so we parked near an elevator, took out our luggage and our 2 and 3 year old to find out that the elevator wasn't in service! I wish the front desk had told us that upon check in! When we got to our room, I was shocked to see how flat the pillows were! They were literally as flat as like two dvd cases stacked on top of each other. There was a pubic hair (mens armpit hair) on one of the beds. There was also long hairs in the middle of the two beds by the nightstand and a whole lot of dust bunnies under the bed. I wonder how long they've gone without sweeping under there. We stayed in the Oceana Superior room type in Ocean Tower B. I can't even imagine what the lower room type, Oceana Standard would be like. The bathroom is really tiny. It's really cramped with two people in there. There is mold on the shower walls. We did not opt for the all inclusive package because we wanted to eat out in town. The water park is great, especially for kids. They provide lifejackets and there is enough for everyone. They also provide pool towels. If you are checking in that day, but are there too early, the hotel can store your luggage and you are able to start using the water park at 10am. If you are checking out that day, but leaving later in the afternoon, you have up until 5pm to use the waterpark/pools. A HUGE CON is that housekeeping takes FOREVER to service your room. We left our room at 9:30am to play in the waterpark and came back at 11 to change and go eat lunch. I was hoping that somewhere in between there, housekeeping would come by to service the room and change the sheets because my 3 yr old had an accident in the bed the night prior. We came back from lunch at about 2 and the room was the same as we left it. I started to get a little concerned because I was going to put my kids down for a nap and didn't want her to disturb us, but I did it anyway. When they awoke, still no service. 4:30 comes around and I finally call housekeeping. I asked to just get some extra sheets and towels. The woman on the other end was so rude and said "YOU DONT WANT YOUR ROOM CLEANED?!?!" I told her I did, however it was getting late and I asked her what time they were going to come. She replied " I DONT KNOW, WE HAVE A LOT OF ROOMS TO CLEAN ON THAT FLOOR". I was so frustrated and ended the conversation. We were heading out to dinner at about 5:30 and saw a housekeeper on the way out. My husband approached her and said, "Excuse me, my daughter had an accident in the bed; do you mind just changing the sheets on the bed closest to the door?" She said, "I will go in there and see if it's dirty and then change it". My husband and I just looked at each other in shock and left to eat dinner. It was finally changed, but that morning when I first discovered the accident, I took the sheet off and my daughter slept like a burrito with the comforter. There is no wifi in the room either. You have to take like a 5 min walk to the lobby to use the internet. I wish I had taken pictures to share. The view from the balcony was nice :/
Room Tip: If you want a decent room, be prepared to fork up the money
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
