Me and the wife chose The Westin as our domain while spending the holidays on Guam and I must say that it is quite satisfactory. Overall our stay was not as expected as how it is advertised to the customer but then again it was good enough.
The people at reception were nice but I notice they were a bit fumbly when dealing with our check in and check out and with other customers too. I witness some that had room delays and so forth. They were nice so it was o.k. with us. Maybe it was busy because of the holidays. I understand because I work in customer service too but not hotels.
Our room was good and had good standards. I miss the bed! It was so very comfy and cozy.
Location is nice. They have a swimming pool area by the beach and the hotel is not to far from outside restaurants and other places of leisure.
What made the most of our stay was the restaurants and the superb services offered! The buffet on the first floor is amazing! Mostly the Sunday brunch with so many great and yummo foods to choose from! You must beware of how busy the restaurant gets however! Again maybe it is because of holidays season but it gets busy over there! Once again speaking of busy, the Starbucks (yes, they have a Starbucks) gets really busy! I usually spend most of my time there beause of the free wi-if and I must say it is one of my highlights at The Westin. The cake display is real nice and good too! Even though they get so busy with only ONE worker mostly they are always so nice and get the orders done! Ray is always so pleasant and have nice demeanor and Michelle is good too. But when it is both of them it is amazing how many customers they take care of in little time! In a place so busy I do not understand why there is only one worker mostly however. Thank you again so much for the great services and all that you do! Good coffees and drinks! The Japanese restaurant is a little pricy but the food is good too and the service was nice!
I think thatif you are looking for hotel that has just right quality, it is The Westin in Guam. Nothing too extravagant and not very dissapointing with a reasonable price, then You might like to consider this hotel.
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- Also Known As:
- The Westin Resort Guam Hotel Tumon
- Westin Hotel Tumon
- Westin Tumon
- Tumon Westin
- The Westin Resort Guam South Pacific