The Westin Guam was very nice and in a good location. I believe this hotel is one of the best hotels in Guam. The rooms were oversized and the cleanliness was like a 5 star hotel. The food was nice too. The one negative thing is that the WiFi signal was weak in the hot zone in the front lobby.

I had the displeasure of staying at the Westin Hotel, Tamuning, Guam. Based on the limited number of staff personnel I dealt with, I would rate the staff as less than average in regards to knowledge. Upon check in, it took two people to figure out how to pay for my stay up front. When I asked for an itemized receipt for the stay, all I got what a receipt for the total. When I requested an itemized receipt the following day, I was told that was not possible because the auditors do that at night and my nightly charges could not be itemized until the end of my stay, though my bill reflected a negative balance, meaning I already paid for my room charges less incidentals.

After checking in the first day, I found the room to be very small and cramped. I was also extremely unimpressed with all the mold in the shower and rust on the fixtures in the bathroom. For a high end resort hotel, this was completely unacceptable (mold). The towels smelled horrible and resemble sandpaper.

As for the balcony, there were no chairs or table so it was impossible to sit outside and relax and enjoy all the sights and sounds. As far as sound, the soothing noises of all the buses and traffic below my room did little to help me get a good nights rest.

The phone handset in my room did not even work that wellI as those I tried to call had difficulty in hearing me.

On a good note, the beach at the hotel is amazing. I didn't even consider trying the restaurants as I was so displeased with the quality of service and staff at the hotel. I looked elsewhere for dining as there are a plenty of choices within walking distance of the hotel.

Now I expect to see a "I am sorry" response from the hotel. All that really needs to happen is for the hotel to hire a new housekeeping manager or relook at their maintenance and inspection program for the rooms.

To think this is what my Service to my country gets me after returning from a year long deployment is simply dissatisfying. I wasnt expecting the royal suite but I should be entitled to a mold free room just like any other paying customer.

My husband and I recently stayed here for our wedding anniversary. We ended up having an incident involving Prego during our stay that was insulting. They wanted us to sign a waiver in order to take our left overs to go. They made it sound like if we did not sign this waiver, we couldn't take the food we had already paid for. They brought two managers to our table to explain this was standard practice. Then we mentioned that we were guests at the hotel (something they should have known already as we gave our room number with the reservation) and then suddenly it wasn't a problem. My husband was livid so he called the front desk to complain to a operations manager once we got back to our room. All we got for the trouble was a sorry. Sorry won't make up for the romantic getaway they ruined. Needless to say, my husband and I won't be returning to the Westin. We are encouraging our friends and family to do the same!

We stayed at the Westin for five nights during our 10-day visit to Guam. The staff is friendly and the rooms are nice, unfortunately there is only partly seaview from the rooms and there is no table and there are no chairs on the balconies, so you can't really use the balcony. The beach is nice, it's also possible to go for a swim despite the reef. The beach chairs are locked together, so it's not possible to stay beneath the parasol all day. The fridge in our room didn't work and wasn't repaired or replaced even though we complained about it twice. Breakfast and lunch buffet was very good!