I last stayed here over 10 years ago and it seem that little has changed. The room are standard Hilton format with nice beds and amenities, but the property itself needs work and has not changed much at all. As a Gold member I was upgraded to the newest tower however, they no longer allow Gold members access to the executive floor.
The hotel has 5 pools and a water slide but they are getting old.
The main problem with the hotel is service is horrible. My t.v. did not work and when I called the customer service number for help the phone just rang and rang and the operator eventually picked up and transferred me to the front desk and that rang and rang and no one picked up. This happened several times during my stay. Even when I went to the front desk a few employees milled around and you had to actually ask for help from one before they would pay attention to you. All the while the phone was ringing unanswered.
The hotel also nickels and dimes you. If you are not a Gold member or above in room internet is $15 a day. The hotel also charges $15 per person for the less than 2.5 mile trip to the airport (about 2 miles by the most direct route). A family of 4 would need to pay $60 for the trip. This used to be free then went to $5 then $10 and now $15. The hotel also profits from the scam taxi drivers run on tourists. A taxi company pays them for exclusive access but then grossly overcharges the guests. For example the trip to the airport is charged at around $19 even though the meter rate would be about a lot less than $9. The front desk told me that a guest was charged $35 for the trip and the hotel had to reimburse her. The other employees also just shrug and say it is "tourist price" and are fully aware of the rip off.
Until they pick up service and can provide reasonably priced airport transport I would avoid staying here
- Also Known As:
- Hilton Guam Hotel Tumon
- Hilton Guam Hotel
- Hilton Hotel Guam
- Hilton International Tumon
- Hilton Tumon
- Tumon Hilton
- Hilton Guam Resort South Pacific
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Agoda, Hilton EMEA, Tingo, TripOnline SA, Priceline, Travelocity, Hotels.com and Venere so you can book your Hilton Guam Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.