The Hyatt is most likely the best hotel on Guam and their beach is also in a perfect location with beautiful white soft sand. Remember this is a Hyatt Regency and not a Grand Hyatt so expect a little less, still the service was great and the staff were very friendly and helpful. The Room are huge and clean, and kept well, but could use a bit of renovation by now. The location is also great and a 5 minute or less walk into the town of Tumon.
The only Big issue i had and most people complained about is that the WIFI is only in the lobby and they still only have a Lan Line for 20 usd ( that's expensive by the way, most hotels are 12-15 dollars and these days many are free ) Hyatt Guam, you need WIFI in the rooms and more free WIFI around the hotel, like in the restaurants and perhaps the pool area too. Everyone is connected these days, especially most of your customers from Japan, Korean and other parts of Asia.
Also Hyatt Guam, i had to call every day for a week to beg to get my room cleaned up, and i called 2-3 times sometimes at 5 pm. There is a big problem with housekeeping !!! The staff is nice and helpful so that makes up for part of it. But the rooms need to be cleaned in the mornings like all hotels do. I stayed on the 6th floor so i am not sure if its the staff there or on all the floors.
- Official Description (provided by the hotel):
- Hyatt Regency Guam is Guam’s premium destination resort located in a prime 150-meter beachfront site in the heart of Tumon Bay and Guam’s popular shopping and entertainment area. ... more less
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- Also Known As:
- Hyatt Regency Guam Hotel Tumon
- Hyatt Regency Tumon
- Hyatt Regency Hotel Guam
- Hyatt Tumon
- Hyatt Regency Guam South Pacific