I was nervous coming to Guam because none of the hotels, restaurants, or activities got rave reviews. Lots of middling reviews all around. So I was quite pleased with our stay in the Outrigger.

The Good
The lobby is nice. The rooms are even nicer. The view was 50% great and 50% awful. Half of the view is the clear blue ocean. The other half is grungy rooftop. Better than 100% grungy rooftop though. My in-laws' room had a view of the ocean and the pool. And construction. But the construction wasn't noisy. Nor is it the fault of the hotel.

Good access to shopping. It's connected right onto a mini-mall. I think it is called the Plaza, but that is confusing because there is another Plaza right down the road. And it's right across the street from the Galleria.

The front desk was great. Always cheerful and helpful. Upon check-out, the lady there found a strange $60 charge, and immediately looked into it and found it was an error. At most hotels it takes arguing, and calls to the manager, and calls to the travel agency to figure out what's wrong. Here, she looked into it without having to be asked.

The Average
Housekeeping/Engineering. When we asked for services (deliver a microwave, spray some bugs, fix a TV), we ended up waiting a long time, or had to make an extra phone call. I don't expect them to drop everything to get to us right that minute, but within 10 minutes is reasonable, and if not, a phone call saying, "Sorry, it will be another X amount of minutes" should be made. Housekeeping did a great job cleaning the rooms though.

Elevators. They don't go down to the street level. You have to get off at the lobby and walk to another elevator or take an escalator down. Weird.

Swimming pool. The slide is fun, but the rest of the pool is boring. And it's cooooold. If they had a bar or something else besides the slide it would be more fun. Maybe make it deeper and have a lifeguard on duty. The hotel should really run the beach there too. It's sad that it's a separate company who runs it and charges extra for all the activities and chairs and tubes.

The bad
Breakfast. We had breakfast included, so we thankfully didn't have to pay for it. I don't know how much it costs, but if it is more than $5, it's not worth it. The french toast and omelets (friendly omelet chef) were about the only things I ate. My family members (Korean) thought everything was too salty, including the yogurt. There weren't many Asian dishes represented, besides some kimchi and rice. It's surprising considering 95% of guests are Japanese or Korean. The toasters were broken. My niece was sick one morning and couldn't come down for breakfast. I had my niece's breakfast coupon with me and asked a lady there if I could take some fruit for my sick niece. I showed the coupon and would have given it to her. She said I'd have to order separately and pay to take anything out. Really? I am giving you my breakfast ticket which was basically paid for, and which shows I won't be using it again, and I just want to take an apple and an orange (no plate or bag needed)... Bah.

Thin walls. People weren't noisy, but if they had been... it would have been awful.

But yes, overall, the Outrigger was very nice. I would definitely stay there again.

This hotel has great location.Very combinient.We can use Wi-Fi in the room,good.But in the room,we heard next room's voice.It was too noizy.

The hotel is good except the interior design is terrible. Feel you have gone through time warp and dropped back 30 years.
If location sells a hotel then outrigger is value for money. Real quality location.
Certain things really pi55 you off.
If you want a beach lounger it cost $40 a day. Why can't hotel run the beach.
No waiter service around pool. Mega loss of money for hotel
For some reason the designer decided the bottom if the pool would look good in a moss green colour. Wrong. Pool just look dirty.
Other than these and a few other things the hotel is ok.
Funny how the Japanese have no idea how elevators work. Mind you the elevators are out of the 60's

It was a great experience in Guam. I never wished to had left the hotel I was having such a relaxing time there was a bit of a no no such as the service but overall I would come back again:))

I had moved from California to Guam to visit some of my family. I have never seen Guam in my life just some pics that my family was send during the holidays.

Last night on island I have rented out a hotel at outrigger my flight was early that morning my ambition of Guam wasn't what I had expected beyond beautiful.