I was nervous coming to Guam because none of the hotels, restaurants, or activities got rave reviews. Lots of middling reviews all around. So I was quite pleased with our stay in the Outrigger.
The lobby is nice. The rooms are even nicer. The view was 50% great and 50% awful. Half of the view is the clear blue ocean. The other half is grungy rooftop. Better than 100% grungy rooftop though. My in-laws' room had a view of the ocean and the pool. And construction. But the construction wasn't noisy. Nor is it the fault of the hotel.
Good access to shopping. It's connected right onto a mini-mall. I think it is called the Plaza, but that is confusing because there is another Plaza right down the road. And it's right across the street from the Galleria.
The front desk was great. Always cheerful and helpful. Upon check-out, the lady there found a strange $60 charge, and immediately looked into it and found it was an error. At most hotels it takes arguing, and calls to the manager, and calls to the travel agency to figure out what's wrong. Here, she looked into it without having to be asked.
Housekeeping/Engineering. When we asked for services (deliver a microwave, spray some bugs, fix a TV), we ended up waiting a long time, or had to make an extra phone call. I don't expect them to drop everything to get to us right that minute, but within 10 minutes is reasonable, and if not, a phone call saying, "Sorry, it will be another X amount of minutes" should be made. Housekeeping did a great job cleaning the rooms though.
Elevators. They don't go down to the street level. You have to get off at the lobby and walk to another elevator or take an escalator down. Weird.
Swimming pool. The slide is fun, but the rest of the pool is boring. And it's cooooold. If they had a bar or something else besides the slide it would be more fun. Maybe make it deeper and have a lifeguard on duty. The hotel should really run the beach there too. It's sad that it's a separate company who runs it and charges extra for all the activities and chairs and tubes.
Breakfast. We had breakfast included, so we thankfully didn't have to pay for it. I don't know how much it costs, but if it is more than $5, it's not worth it. The french toast and omelets (friendly omelet chef) were about the only things I ate. My family members (Korean) thought everything was too salty, including the yogurt. There weren't many Asian dishes represented, besides some kimchi and rice. It's surprising considering 95% of guests are Japanese or Korean. The toasters were broken. My niece was sick one morning and couldn't come down for breakfast. I had my niece's breakfast coupon with me and asked a lady there if I could take some fruit for my sick niece. I showed the coupon and would have given it to her. She said I'd have to order separately and pay to take anything out. Really? I am giving you my breakfast ticket which was basically paid for, and which shows I won't be using it again, and I just want to take an apple and an orange (no plate or bag needed)... Bah.
Thin walls. People weren't noisy, but if they had been... it would have been awful.
But yes, overall, the Outrigger was very nice. I would definitely stay there again.
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- Also Known As:
- Outrigger Guam Hotel Tumon
- Outrigger Tumon
- Tumon Outrigger
- Outrigger Guam Resort South Pacific