We stayed at the Outrigger over Christmas. We were given a room behind the elevator (with our 7 month old). We heard the elevator all night. We asked for a different room and were told they were completely booked. The beach was empty and the pool had plenty of room so we aren't sure where all the people were. We had no choice but to suck it up and stay in the same room. It wasn't too bad; at least you couldn't hear the people...just the motor.
Aside from the room, we loved the hotel. The room was gorgeous (though they could use a good vacuum). Spacious and good views.
However, the concierge (Ken?) was not helpful. We asked about a place for a simple breakfast (rather than spend $30 per person at the buffet). He said the only other places were McDonalds or Burger King! It was a late start so we waited until 10am to go to TGI Fridays for an early lunch. Some exploring revealed, IN THE HOTEL there is a 24-hour coffee place (kind of like a Starbucks) that has breakfast sandwiches, bagels, muffins, etc.. How was this not mentioned? In the adjacent mall, there was another similar place. Up the block, another! Yet, neither the concierge or the front desk staff (we asked them too) suggested this. It was like they didn't know anything about the area.
We loved the beaches (better than Waikiki), loved the pools, and enjoyed the trip. Recommended Restaurants in walking distance: Sea Grill (connected to the hotel). We are not seafood eaters; the ribs were amazing. The Asian restaurant across the street - above Fridays, also delicious. Do not recommend: Old Town Shanghai for chinese food.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.