Stayed at the Pacific Star for four nights while on the island for business. The hotel is an ex Marriott and still has the same format of rooms and fittings. The hotel generally is a little tired and the reason it most probably lost its Marriott status. Saying that the rooms were clean and the beds comfortable, with the bed getting changed on the second day and towels every day.
A big plus for the hotel is that if you show your Marriott reward card they will still offer the benefits i.e. free WiFi, breakfast and exec lounge, which is a bonus.
The breakfast is good with plenty of choice and there are two restaurants in the hotel. We went to the steak bar one evening and just wanted a steak and salad and unfortunately the server would not accommodate this stating we had to have the associated vegetables and order the salad as an extra. It is a shame really, as this was the damper on the stay, where is the "customer service"?
the hotel is located right on the bay and about a 10 minute drive from the airport ($17 ride), there are plenty of places to eat in a short walk from the hotel and DT Tumon is about a 20 minute walk from the hotel.
Generally, the staff were obliging and I would stay here again if in the area
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- Also Known As:
- Marriott Resort And Spa Guam Hotel Tumon
- Marriott Hotel Tumon
- Marriott Hotel Guam
- Marriott Tumon
- Tumon Marriott
- Pacific Star Resort & Spa Guam, South Pacific