This hotel is located in the Tumon Bay area of Guam and is right on the beach. The view is spectacular! It is a large hotel and close to restaurants and shopping. The rooms are comfortable size. The reception desk does not always understand what one is asking for. I asked about the free wifi I was told was available. I ended up getting charged $15.00 for three days. I had booked without the buffet breakfast and they insisted I had to have the breakfast. The lobby is beautifully appointed and very open. There is lots of room to sit and relax.
The maid service was sporadic. One day when I returned to my room about 5:30 after having been gone since 6:30 AM, the room was not made up. When I asked to have it made up, as I left for dinner, they asked how soon I’d return. Another day, the waste basket was not emptied. And yet another day there were still towels on the floor.
A hotel that is next door has very loud polynesian music in the evening until 9:00 or perhaps later each night. It is difficult to sleep if one must get up early with all that noise.
There are two restaurants located within the hotel and one can get food at anytime of day. Cafe has buffet service in the morning beginning at 6:00 AM with a wide variety of choices. They also serve a buffet lunch and they have a dinner menu. There is also the Manhattan Steak House which is open in the evenings. There is also a bar and appetizers served outside in the pool area.
This hotel is a good choice for anyone coming to visit Guam, whether on business or for pleasure. Because of the maid issues, the service from the reception desk and the noise, I would give it 3 ½ stars if I could.
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- Also Known As:
- Marriott Resort And Spa Guam Hotel Tumon
- Marriott Hotel Tumon
- Marriott Hotel Guam
- Marriott Tumon
- Tumon Marriott
- Pacific Star Resort & Spa Guam, South Pacific