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“Good, if you get a deL” 3 of 5 stars
Review of Pacific Star Resort & Spa

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Pacific Star Resort & Spa
4.0 of 5 Resort   |   627B Pale San Vitores Rd, Tumon, Guam 96913, Mariana Islands (Formerly Marriott Resort and Spa Guam)   |  
Hotel amenities
Ranked #12 of 20 Hotels in Tumon
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Good, if you get a deL”
3 of 5 stars Reviewed 3 days ago NEW

It's not a bad hotel. It's a dated Marriott. Nothing too fancy. But gets the job done. The pool and beach access are not as nice as other Guam locales (Fiesta, Outrigger...) but for the normally cheaper price, it's fine. I paid a bit more than I would have liked, but the whole island was booked and they still had openings so I went for it.

Stayed March 2015, traveled with friends
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61 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • Japanese first
  • Russian first
  • Any
English first
National Capital Territory of Delhi, India
Top Contributor
51 reviews 51 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago

1st time I stayed in this hotel in 1989 or so it was number 1 in those days. Although with the passage of time things may have gone down slightly but location wise and have nice pool. The customer service is marvellous. Now rates are competitive

Room Tip: you can check in this hotel without worry.
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  • Stayed April 2014, traveled on business
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed February 5, 2015 via mobile

I stayed here for business and the Pacific Star is a perfectly fine hotel in Tumon. Many reviewers point to the mustiness of the rooms, and I have to agree, they are strangely musty, but not smelly. That's odd. Also, the night club on one side of the hotel is annoyingly loud. Stay on the other side, though, and there is silence.

The location is great, the price is good, and the wi-Fi, as long as it's included, is fast. If you have to pay for it, it's typical rip-off pricing.

The rooms are sufficiently large and comfortable, but this hotel is showing its age and when it left the big chain ownership, you can see the maintenance has taken on a less exacting and demanding standard. Everything works, it's just an old resort in decline.

If you can stay here and save money, it's a value resort and you can probably ignore the drawbacks. If one of the other name brand resorts is offering the same price, I'd consider them first - the noise and mustiness can wait.

Stayed February 2015, traveled on business
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dededo, Mariana Islands
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 8, 2015

We were here for a military event. The food was great and the service was nice. The bed was so comfy and soft! The wifi was really great too! The pool was decent and there's a way to the beach as well.

Stayed June 2014, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Okinawa Prefecture, Japan
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 20, 2014

Pros
-Beautiful location
-Right on the tourist strip and beach/bay. Within in a few blocks you can walk to several places to eat, shop, drink, or just go out back and enjoy the beach and the bay.
-Good snorkeling in shallow waters, just be cautious of the current, it is stronger than you'd think.
-Has a really good gym for a hotel and a decent cardio room.
-Great staff, they were always friendly and polite, as well as willing to help with any issue they could. In the cons there are a few things beyond their ability to help with...other than inform upper management.

Cons (during my stay)
-Your right next to the Pacific Islanders Club which is loud every night. They do turn it down later in the evening, but its not ideal if you have little ones your trying to get to bed, or your an early sleeper yourself.
-Only half of the washers/dryers worked. May not be a big deal unless you're trying to support several hundred people and you only have 7 washers and 6 dryers.
-There is no type of dehumidifier in the room, so the floor always felt damp and the room always smelled like mold.
-All the elevators were a month overdue inspection. Not too big a concern, until one becomes stuck several times.

Room Tip: The scenery is great on both sides of the hotel. If you kids or don't like a lot of noise, I'...
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  • Stayed December 2014, traveled on business
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
41 reviews 41 reviews
4 hotel reviews
Reviews in 17 cities Reviews in 17 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed December 4, 2014

The location is nice and from the outside its beautiful. The rooms all wreak of mold, really bad. I stayed at the Pacific Islander Club last time I was here and would highly recommend it over this place. The amenities are better there and the rooms are nicer and mold free. It's an easy choice for next time.

Stayed December 2014
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
32 reviews 32 reviews
7 hotel reviews
Reviews in 17 cities Reviews in 17 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed November 28, 2014

I only stopped here for one night, but had no complaints at all.

The staff were friendly and even managed to give me free wifi in my room which was a nice bonus. I had a beautiful view of the white sand beach out of my room which was lovely to wake up too.
Room was clean and tidy if somewhat slightly dated but comfy none the less, only downside was the noisy fridge!
The air conditioning worked great throughout the entire hotel.

One note I must make is the steak house in the basement quite simply served me the best steak I and my fellow travellers have ever had. Well worth going to try and paying the price for a AAA steak.

  • Stayed August 2014, traveled on business
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pacific Star Resort & Spa

Address: 627B Pale San Vitores Rd, Tumon, Guam 96913, Mariana Islands (Formerly Marriott Resort and Spa Guam)
Location: Mariana Islands > Guam > Tumon
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Tumon
#8 Luxury Hotel in Tumon
#10 On the Beach Hotel in Tumon
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Pacific Star Resort & Spa 4*
Number of rooms: 357
Reservation Options:
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Also Known As:
Marriott Resort And Spa Guam Hotel Tumon
Marriott Hotel Tumon
Marriott Hotel Guam
Marriott Tumon
Tumon Marriott
Pacific Star Resort & Spa Guam, South Pacific

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