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“Good facility and location...Great hospitality!” 4 of 5 stars
Review of Marriott Resort and Spa Guam

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Marriott Resort and Spa Guam
4.0 of 5 Resort   |   627B Pale San Vitores Rd, Tumon, Guam 96913, Mariana Islands   |  
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Special Offer
Free ABF & Late Check-out
Ranked #13 of 19 hotels in Tumon
Tokyo, Japan
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Good facility and location...Great hospitality!”
4 of 5 stars Reviewed September 30, 2012

The staff went out of their way to ensure my satisfaction. Great service in the executive lounge. The hotel is in a good location by the beach not far from shopping and the airport. The central location makes it easy to get anywhere on island for scuba, golf, a boonie stomp (hiking) or to the military bases.

  • Stayed September 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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359 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
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English first
1 review
1 of 5 stars Reviewed September 24, 2012 via mobile

Marriottt would be mad to attach his name to this tin down unfriendly unprofessional hotel. In disrepair unfriendly wait staff felt like 3rd world hotel. We renamed it the moldy marriott. Location was amazing. Good was poor. Fitness center run down.

  • Stayed September 2012
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexandria, Virginia
Senior Contributor
32 reviews 32 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed September 15, 2012

Old and worn. The rooms are just ok, aged furniture, bedding, and the bathroom probably hasn't been redone in over 10 years. The gym equipment is terrible, should have been replaced 20 years ago. Old, moldy smell also -- as reported in other reviews. 3 stars, at best . . . . maybe worse.

  • Stayed September 2012, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seoul, South Korea
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed September 1, 2012

OK, I've been to Guam many times, having stayed in several of the local hotels. My first choice would be the Sheraton, but that was sold out on my last trip. My company booked me at the Marriott. I was skeptical, but a coworker said it was OK.
If I'd been traveling for vacation, I probably would have never checked into the Marriott. The parking garage was difficult to navigate, in poor repair and dangerous. Imagine high speed traffic on blind corners that are also pedestrian walkways. I felt like my trip from the car to the elevator I was literally risking my life. Only, when I got to the elevator I discovered that it was out of order. So I risked my life to get to a broken elevator. Great. Not a good start.
The layout of the property is bizarre. Once you get to the lobby level near the parking garage, you are nowhere near the lobby. You are also nowhere near the (other) set of elevators to get you to your room. If you forget something in the car, it's going to be a long and dangerous journey from your room back to the car.
Internet is slow (like, dial-up) and expensive. At one point, I was told that Internet access is free for loyalty card holders. But after I signed up for the loyalty card, I was later informed that Internet is NOT free for loyalty card holders...just wireless Internet is free. (???)
The guests at this hotel seemed to be an odd mix of 50% soldiers in (battle fatigue) uniform and some kind of convention. This made riding the elevators (the working ones) a bit of a chore. Imagine riding up 10 floors to get to your room, when the elevator is stopping at (literally) every floor. Lots of people going up or down ONE floor to visit other guests. Oh, and I have nothing but respect for our soldiers in uniform. It's kind of odd to stay in a motel filled with them, though. I was on a business trip, but even so the atmosphere didn't "feel" like a hotel. More like a barracks.
The room was in poor condition (carpet needed to be replaced, sink cracked, overall decor was extremely dated, TWIN size beds that were uncomfortable...)
I think if this Marriott was located somewhere like Boston (for example) it would be sold and/or closed within 6 months.
I'll give it 2 "dots" rating just because it is easy to find worse hotels in the Guam area (unfortunately). For most areas, this Marriott wouldn't deserve a single "dot" rating. For Guam, it's not terrible.
If you are going to Guam, book the Sheraton, the Westin or the Hilton. I'm also told the Outrigger is nice.

Room Tip: My tip would be to book the Sheraton, if you want a "good" room
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  • Stayed August 2012, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria, Canada
Senior Contributor
30 reviews 30 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed August 11, 2012

Spent three nights at the Marriott as part of a business trip. A couple things that I enjoyed - free internet (as a Marriott member), proximity to town, cheap laundry services and friendly staff.
My concerns:
The hotel itself is aged...and in parts, falling apart. It desperately needs new concrete around the pool as it's cracking and the exterior appearance of the hotel is not great. The lobby has been redone but the rooms don't seem to have been touched.
Overall it was not a horrible experience (and probably quite comparable for the rate), however, there are much nicer and well kept hotels in Tumon.

  • Stayed August 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed August 6, 2012 via mobile

Not worth a dime of what I paid! The photos on their site is deceiving. The suite was very old the a/c did not blow out cold air making the room feel humid. I stayed at the Hyatt last year and their standard room was much nicer than the Mariott's suite. Staff at the Marriott were very friendly but I'm sorry to say that the suite's are definitely not worth $310/night. Never staying here again...lesson learned.

  • Stayed August 2012
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed July 26, 2012

I used points to book my stay for 12 hours as part of a layover and the staff were very accomodating in working with me to maximize my stay considering I arrived at 6 AM and had to check out the same day. The lobby is nice and everyone in reception was very friendly.

The rooms, much like the exterior is in need of refurbishment. However, I will say that my bed was comfortable and the blackout curtains did the trick. The hotel is direclty on the beach and had a big pool with beach access that I did not get to use.

  • Stayed July 2012, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Marriott Resort and Spa Guam

Also Known As:
Marriott Resort And Spa Guam Hotel Tumon
Marriott Resort And Spa Guam Hotel
Marriott Hotel Tumon
Marriott Hotel Guam
Marriott Tumon
Tumon Marriott
Marriott Resort And Spa Guam South Pacific
Address: 627B Pale San Vitores Rd, Tumon, Guam 96913, Mariana Islands
Phone Number:
Location: Mariana Islands > Guam > Tumon
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Tumon
#7 Luxury Hotel in Tumon
#9 On the Beach Hotel in Tumon
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Marriott Resort and Spa Guam 4*
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