1) We booked a triple room. The hotel states that these rooms are on the '3rd' & '4th' floor. But, strangely, on the Tumon Bay side, the 3rd floor is actually the ground floor - the room's door is on an outside path that is next to the hotel's driveway and a path is right next to the 3rd floor 'balconies', so privacy is an issue. The hotel tries to get away with this by classing the ground floor as the 3rd floor by having 2 more lower levels accessible from the lobby, going down to the beach. Maybe classing those 2 lower levels as basement levels would be a more transparent way of doing things so that guests who book a room on the 3rd/4th floor have a clearer idea of what they will be getting.
2) The room wasn't prepared for us correctly - we booked a triple room, but the room had 4 semi-double beds in it. We didn't need or want an extra bed. It took up a major amount of space. After an hour or so of complaining, they agreed to move us to a room on the 4th floor with 3 beds. So, credit to the hotel for eventually resolving the problem.
3) Sometimes the staff put free water in your room, sometimes not. The hotel said that they only provide it on the arrival day. However, on random days it appeared in our room - which was great!
4) When we checked in a staff member at the front desk swiped our credit card for $1128. The hotel always swipes guests' cards for $100 when you arrive in case you break something etc. However, we had already paid for the room so it was unnecessary to swipe the card for the charge of the room plus the $100. It highlighted a lack of competence on the part of the hotel staff and gave us something to worry about at check in. The staff were not so apologetic. They just said,
'Don't worry. It is only a swipe. We won't take the money.'
So we said, 'What's the point of swiping it then, if you will not take the money?'
The front desk staff wouldn't cancel the swipe, and never apologized, so we had to phone a member of the managerial staff who was Japanese. It took a long time before we could get through to her on the hotel switchboard. However, finally,
she agreed to cancel the swipe. The lady that had made the mistake at the front desk was a training member of staff. Shame on the staff who should have been training her - clearly the person who should have been watching her wasn't doing a very good job.
5) The housekeeping staff are very nice. The lady who cleaned our room on most days was very friendly and cheerful. Housekeeping can come quite late in the afternoon, but this wasn't a problem for us.
6) The location of the hotel is not great. The hotel has its own 'private beach'. But there are lots of rocks in the water and the water is not so blue or clear. There is not easy access to Tumon Bay where the good beaches are.
7) The hotel provides a free yoga session for guests on weekday mornings at 06:30am. The session is done on the '2nd' floor overlooking the sea. It's a great service and the teacher is very nice.
8) Magellen Restaurant's Sunday brunch was great. It's on the hotel's 'first' floor. It was $25 and included as much beer and champagne as you want. The Chinese restaurant on the hotel's top floor does a fairly good buffet lunch too and the views from the restaurant are stunning.
9) One great thing about Hotel Nikko is the security. You can often see security men patroling the grounds which made us feel quite comfortable staying there, and also parking the car rental there too.
10) The pool's slide is pretty good - quite fast and twisty!
11) One member of staff at the front desk was particularly helpful, articulate and informative. Her name was Mildred. The hotel should give her a promotion and more money.
Overall, the hotel is very big, but it seems like sometimes the hotel is too big for the staff to handle. The rooms are not great - just ok. If you are looking for a hotel from which you will have easy access to a GOOD beach, then this is not the hotel for you. And if you are Japanese, and you want to feel like you are in a foreign country, then this hotel is not for you either! Most guests are Japanese. I wouldn't stay here again.
- Also Known As:
- Nikko Guam Hotel
- Nikko Guam Tamuning
- Hotel Nikko Guam South Pacific
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