This is our first time to Guam and we chose to stay at the sheraton because we participated the Sheraton unicef auction.
We needed to upgrade from suprior room to suite because all the rooms were fully booked, but it was a best choice ever.
We got picked up from the airport at 05:00 and because of your room wasn't ready the front office staffs arranged another room for us to refresh after 10 hours of flight.
Not really that responsive need to call the reservation staffs several times to get their e-mail confirmation.
We stayed at the Corner suite with a ourdoor Jacuzzi. The room was really clean and well functioned just like the Sheraton standard you will expected.
Well maintained, but the only downfall is there is no beach, but with a breath taking infinity pool.
Great breakfast spread and all day fruit juice and water which is a big plus.
It is little far from all the night life and shopping. The shuttle bus can take you everywhere between 2 to 4 dollars per person. Nearly all the restaurants have pick up and drop off service.
Front office staff is super helpful, I have to thank Chris from the front desk to assure us the best Sheraton staying experience and making our annivesary even more enjoyable. Also to Max from the Club lounge for his friendly welcome and introducing us a great restaurant.
They only improvement on the staffs, I realize some of the front office staffs are from Korea and Japan to serve the Korean and Japanese guests but still lacking some English communication skill. I booked our return airport transfer thru one of the Korean front office staff but the message didn't get pass thru but thanks to Chris prompt arrangement so we didn't miss our flight.
It will really help if the management can put the little country flag on staff's name card to identify what languages they can speak to eliminate the communication error.
- Also Known As:
- Sheraton Laguna Guam Hotel Tamuning
- Sheraton Laguna Guam Hotel
- Sheraton Tamuning
- Tamuning Sheraton
- Sheraton Laguna Guam Resort Tamuning
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