I have tried many places in Guam and I keep coming back to the Sheraton - for its value and for its style. If you have never been to Guam you need to "reset" your expectations for what good looks like - there was a serious investment in development in Guam about 10-15 years ago - and most properties are in a real need for refurbishment these days. Also - this is definitely a vacation place for japanese and korean tourists - and the properties definitely cater to them - as they should as they make up the vast majority of guests! Just be prepared for the breakfast buffet to be asian oriented - and not western!
That being said - for the money the Sheraton really can't be beat on Guam. Now - if you have children this is not the best place for you - there really is no beach - but they do have anb amazing pool! But if you are just looking for a quick break for some R&R this place is awesome - the staff is attentive, the rooms are decent - and if you are willing to pay a little more for a club level room you will have a blast! Free breakfast - free dirnks from 5-8pm, and great treatment - all for a price comprarable to the other places regular room rates...
Compared to the other properties no place can touch the Sheraton for value - for the price of a regular room at most properties you can get a club room or a suite at the Sheraton - and the only thing you give up is walking access to the shopping - and they will bring you there anyways for free so no big deal (at least to me).
Now - this place is not perfect - but no place on Guam is these days! Guam is a great weekend getaway and you can't beat the sheraton for value. I've tried them all and there is a reason I keep coming back - good gym, good spam great food, great service, great club level, and for the money great rooms. Does it need a refresh - yes! But so does every other property on Guam. If you have been to Guam then you know what I mean - this place can't be beat for the value - and that's why we go to Guam for vacation - isn't it!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
April 10, 2013
Dear Jonathan W,
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Thank you for the wonderful feedback about Sheraton Laguna Guam Resort. We enjoy having you with us and we are looking forward to seeing you again soon. On your next visit, experience the sunset while in the Infinity Pool, or have a cocktail at The Point, sit facing the lagoon and witness an amazing sunset on the horizon.
Ami Salas, Director of Sales
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.