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“Solid hotel with great views” 4 of 5 stars
Review of Sheraton Laguna Guam Resort

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Sheraton Laguna Guam Resort
5.0 of 5 Hotel   |   470 Farenholt Avenue, Tamuning, Guam 96913 , Mariana Islands   |  
Hotel amenities
Ranked #4 of 9 Hotels in Tamuning
California
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
“Solid hotel with great views”
4 of 5 stars Reviewed November 15, 2012

I chose Sheraton on my 2nd visit to Guam after a terrible experience at another hotel. It turned out to be a great choice and I'll break it down for easy reading.

Pros:
-The staff at the reception and on the phone operator are very nice and accommodating. I asked for a room far from the elevator and they upgraded it to a bigger room with a better view.
-Every room has a view of the ocean, some better than the other. Amazing view of the infinity pool, the beach...and the sunset.
-Room service: I stayed in and ordered room service (burger) and it arrived promptly and the food was great.
-Room interior: I could tell that the room was redesigned and it had some modern additions that I really liked.

Cons:
-The breakfast wasn't included for me and I paid $23 without tax, service charge. But the buffet wasn't as diverse as I would have liked and the quality was mediocre and underwhelming.
-The furniture in the room was outdated and I could definitely tell. Although the interior was nice, the furniture was so-so.

Overall, I had a great experience here especially because of the view and the service. I didn't have a chance to use the pool but it seemed very nice. I would recommend this place to anyone who values ocean views and service.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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522 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
los angeles
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 12, 2012

Wow! Stayed at the Sheraton Laguna Guam Resort while visiting Guam for 4 nights. The place is amazing. Everything was perfect from the check in to the check out. The only bad thing about this hotel is that it is in Guam. I absolutely loved everything about this hotel and would stay here again in a second. The pool is amazing. The hotel even hung on to my bags for free as I had to check out for one night and do an overnight trip to Saipan. Thank you Sheraton Laguna Guam Resort for a wonderful stay.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shanghai
Top Contributor
154 reviews 154 reviews
68 hotel reviews
Reviews in 80 cities Reviews in 80 cities
123 helpful votes 123 helpful votes
3 of 5 stars Reviewed October 6, 2012

We just spent one night there. Very hospitable staff.
We had chosen it as we were Starwood Platinum member and wanted to enjoy the late checkout at 16:00 because our flight was leaving at 19:00.
We had requested a cot in advance (some hotels actually manage to put it into your room). Driver that picked us up (free airport transfer for Platinum) also called again about the cot.
We again told lady at reception. Anyway, cot was not in room, took another two calls to get it.
We had tried to use Platinum suite upgrade, but because of Golden week, hotel was full. Receptionist confirmed that were was no available suite.
Late checkout was initially declined, but after problem with cot, we got to change the room ( to a suite) and got late checkout.
Platinum also gets you into the club lounge with drinks and snack.
No WLAN in rooms.
Coffee table has a glass plate whose edges were quite damaged. Actually, I stepped into a glass splinter.
Beds are not sweet sleeper standard. They are from Slumberland, but like in other Sheraton's in China, they are quite firm/hard.
Breakfast is buffet, reasonable choice but more oriented to price conscious group travelers.

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
17 reviews 17 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 24, 2012 via mobile

This is a great hotel with a great view. We really enjoyed the amenities and staff. The king room felt airy and modern and the infinity pool has an epic view.
I also appreciated the fact that the location was off of the main drag a bit to avoid the crowds wandering around. The feel of The Sheraton Laguna is safe and comfortable and classically modern.

  • Stayed September 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Baton Rouge, Louisiana
Top Contributor
119 reviews 119 reviews
10 hotel reviews
Reviews in 26 cities Reviews in 26 cities
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed September 20, 2012

While this hotel has a gorgeous view and infinity pool it's just not worth it to be so far from Tumon where everything is. It is however next to Onward Beach Resort so you can go to that water park if you would like. My husband and I went to the Sunset BBQ (Fire show) and the food was the best food we've had on island. I thought I was going to have to be "rolled" out of there from eating so much food. Yes! It was a buffet! Also close to jet ski's, kayaks and banana boats.

  • Stayed October 2011, traveled as a couple
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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NYCha
Senior Contributor
47 reviews 47 reviews
43 hotel reviews
Reviews in 28 cities Reviews in 28 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed August 21, 2012

I stayed a few nights in early July for vacation in the hotel. It was a wonderful experience.

The hotel has airport shuttle, and free for SPG platinum member. The hotel staff were very warm, and tried hard to help in any way. It was a large resort, with place to walk, and a tennis court, and some water front area (not a beach, but you can get into water).

The room was very nice, and most have an ocean view, with outside sitting area, and lounge. There were several pools in the hotel, and were very nice. The executive lounge was very nice too, and breakfast was in Japanese style (awesome), with US continental choice. Great lounge, services in the lounge were great too.

There were 3 restaurants in the hotel, one of them was Japanese, good food, but a bit pricey.

Overall, it was a great hotel, and will be back sometime.

Room Tip: The hotel offered lots of activities, such as learning fishing, etc. It may be interesting to sign u...
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  • Stayed July 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raleigh, North Carolina
Top Contributor
70 reviews 70 reviews
15 hotel reviews
Reviews in 31 cities Reviews in 31 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed August 21, 2012

The hotel is stunning with two pools to swim in; one is a really beautiful infinity pool. The rooms are very nice and quiet, and the staff is the best hotel staff I've ever experienced.

Only downfalls is that it is not located in the downtown shopping/restaurant area, and the food and drinks are a bit pricey.

Room Tip: If you don't want to hear the dance show from 7-8pm each night, ask to be on a room farther away...
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  • Stayed June 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Laguna Guam Resort

Address: 470 Farenholt Avenue, Tamuning, Guam 96913 , Mariana Islands
Location: Mariana Islands > Guam > Tamuning
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 9 Hotels in Tamuning
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Laguna Guam Resort 5*
Number of rooms: 318
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Also Known As:
Sheraton Laguna Guam Hotel Tamuning
Sheraton Tamuning
Tamuning Sheraton
Sheraton Laguna Guam Resort Tamuning

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