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“Guam-no again in this lifetime” 1 of 5 stars
Review of Sheraton Laguna Guam Resort

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Sheraton Laguna Guam Resort
5.0 of 5 Hotel   |   470 Farenholt Avenue, Tamuning, Guam 96913 , Mariana Islands   |  
Hotel amenities
Ranked #4 of 9 Hotels in Tamuning
Grass Lake, Michigan, United States
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
16 helpful votes 16 helpful votes
“Guam-no again in this lifetime”
1 of 5 stars Reviewed July 27, 2012

I travel for a living-Flight Attendant (friend of another trip-advisor James Baker) so I spend many nights in hotels. This property is an extreme disappointment.

My room: I had to have maids come clean after I checked in. Dirty sheets on bed, Dirty pillows and DUST STORM under my bed. Internet connection for room was broken and it took almost 1 hour for engineering to bring a new cord.

TV-will NOT turn off, turn on, change channels, nor adjust volume. I went down to front desk (not waiting on the engineering folks to show up in another hour) to get new batteries for my remote, hoping that was the problem. It was not...it's the router (tv internet) We unplugged the tv.

Took a walk around the property looking for the Barbeque. Instead, I found a swimming pool with busted tiles, containing green slimey water...breeding ground for mosquitoes.

This is a resort??????

The staff on duty here are extremely nice and extremely young. Evidently there is no one over 30 on duty, with any experience to give them direction, but they try. But, if the young clerks can not fix the problem, due to their lack of experience, who suffers? Initially the guest, and ultimately this property.

This is a Starwood Property, and normally I personally classify a Starwood Property as highly satisfactory. Not this time. Will I stay here again? NOT if I can help it. I will decline an assignment back in Guam before I stay here again.

Room 365

Room Tip: Choose another hotel
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  • Stayed July 2012, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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522 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Any
English first
Washington, D.C.
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed July 18, 2012

After staying at the Marriott, the Hyatt, and the Hilton, I thought I would try the Sheraton. I was upgraded to a suite which was nice. Bed and couch are very stiff. The room was nice and bathroom is very nicely fitted. The evening show is annoying after a few nights. Fitness facility is disappointing. The food from room service and in the Club lounge is awful. I have found the Hilton has the best club lounges - either Execuitve ot Tasi Lounges. The Hilton also has the best fitness center.

Room Tip: Ask for a jacuzzi suite!
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  • Stayed July 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taipei, Taiwan
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 16, 2012 via mobile

the room is too old but with nice view, no sand beach for visit and the kid's pool floor is not with good mainteance.

  • Stayed July 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed July 4, 2012 via mobile

Room was very humidy and dirty. And bed making service was very bad. I always request for shampoo and soap somthing like that.
And it's too far from shopping mall.
Sheraton have a just one good thing. It's a very cheap price.

  • Stayed June 2012
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed June 13, 2012 via mobile

Breakfast : less variety as point of Asian.
lunch buffet : desserts were much but less hot dish !
Tv : bad signal in most channels !

  • Stayed June 2012
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland, Maine
Senior Contributor
45 reviews 45 reviews
11 hotel reviews
Reviews in 22 cities Reviews in 22 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed May 29, 2012

Guam feels like its on the edge of the earth and it also feels like there is a constant battle to keep the humidity from making everything crumble. The hotel is clean and the staff couldn't be nicer. There is some sort of Chamarro show that is very very loud. Beware of this. Also, this hotel sits off the beaten path a bit. This could be good if you don't want to deal with the crowds of Japanese shoppers on the Tumon strip where most of the other large hotels are located.

Room Tip: Ask for a room facing the pool.
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  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Murrieta, California
Senior Contributor
28 reviews 28 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed May 19, 2012

So I have been on Guam now for a week for work. I first stayed at the Marriott and it was ok. Rooms were worn. Now I am at the Sheraton Laguna and I love it. Rooms are up to date, VERY CLEAN and the check in staff warm and accomodating. The views are magnificent and the ammenities plentiful. The room beds are great as well. Great Mongolian restaurant downstairs. Infinity pool and hot tub. Seperate play area pool with waterfall and waterslide for the kiddos. The Sheraton is hard to get into as it seems to be very popular and I now see why.

Room Tip: Pretty much all the rooms have a great ocean view
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  • Stayed May 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Laguna Guam Resort

Address: 470 Farenholt Avenue, Tamuning, Guam 96913 , Mariana Islands
Location: Mariana Islands > Guam > Tamuning
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 9 Hotels in Tamuning
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Laguna Guam Resort 5*
Number of rooms: 318
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Also Known As:
Sheraton Laguna Guam Hotel Tamuning
Sheraton Tamuning
Tamuning Sheraton
Sheraton Laguna Guam Resort Tamuning

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