I travel for a living-Flight Attendant (friend of another trip-advisor James Baker) so I spend many nights in hotels. This property is an extreme disappointment.
My room: I had to have maids come clean after I checked in. Dirty sheets on bed, Dirty pillows and DUST STORM under my bed. Internet connection for room was broken and it took almost 1 hour for engineering to bring a new cord.
TV-will NOT turn off, turn on, change channels, nor adjust volume. I went down to front desk (not waiting on the engineering folks to show up in another hour) to get new batteries for my remote, hoping that was the problem. It was not...it's the router (tv internet) We unplugged the tv.
Took a walk around the property looking for the Barbeque. Instead, I found a swimming pool with busted tiles, containing green slimey water...breeding ground for mosquitoes.
This is a resort??????
The staff on duty here are extremely nice and extremely young. Evidently there is no one over 30 on duty, with any experience to give them direction, but they try. But, if the young clerks can not fix the problem, due to their lack of experience, who suffers? Initially the guest, and ultimately this property.
This is a Starwood Property, and normally I personally classify a Starwood Property as highly satisfactory. Not this time. Will I stay here again? NOT if I can help it. I will decline an assignment back in Guam before I stay here again.
- Reservation Options:
- TripAdvisor is proud to partner with Agoda, Booking.com, Starwood APAC, Expedia, Despegar.com, TripOnline SA, Travelocity and Odigeo so you can book your Sheraton Laguna Guam Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Sheraton Laguna Guam Hotel Tamuning
- Sheraton Tamuning
- Tamuning Sheraton
- Sheraton Laguna Guam Resort Tamuning