We stayed for 4 nights in March (me, my husband and our two boys 13 and 16.) This is my husband’s and my 9th trip to Hawaii and the boys’ 3rd.
We had a one bedroom unit at a AAA rate, $287/night (note: they ask for the AAA card on check-in). Apartment was nicely furnished. View was truly horrible. We looked out at (1) a parking garage (2) an industrial area complete with several refineries. We’re from New Jersey and my older son made a joke about getting a “Garden State view” instead of a “Garden view” (though the hotel told me it was a mountain view). Hotel said that lots of guests had complained. They couldn’t move us but in the end credited us with $100 because of the awful view.
The property and in fact the whole area around it is under construction. I suspect that even some of the better views will be in jeopardy.
There was very little to do in terms of resort activities (as compared to other resorts where we’ve stayed) Perhaps one activity per age group per day? There are two pools, pretty, but nothing special, and a beach cove. Perhaps if you are a lie around the pool all day person it would be ok, but we’re only good for a few hours of that and otherwise like to do things. We went off property and did activities in Honolulu and spent one rainy PM at the movies. Note that getting to and from Honolulu around rush hour is a disaster. We had a tour of Shangri-La scheduled at 8:30am and needed to leave by 6:45am.
We ate largely off property, occasionally in the room. One son had a hamburger at the grill. We had dinner at Roy’s, which was okay, but not nearly as good as the original Roy’s near Hanauma Bay.
The tone of the resort is a bit weird. When you enter through the gate there are signs informing you that you will be under surveillance. At the timeshare presentation (we didn’t buy) they emphasized that you are under video and audio surveillance all the time including at the beach (via fiber optics) and that, while the beach is nominally public they limit access to outsiders by restricting beach parking. (This is actually pretty ridiculous because there is lots of parking available throughout the resort area.) Then, when we were at the beach (a nice cove, but no fish to be seen), my husband and the boys built a sand castle and one of the beach guards came over and said “Nice job, make sure to knock it down as soon as you leave to prevent beach erosion.” We have built sand castles all over the world and this is the first time anyone has ever said anything like this. There is no way a sand castle is contributing to beach erosion (although my husband did say it gave him a feeling of power :-). Even if it did, would knocking it down help? This guard was quite authoritarian.
The extra space at the Marriott was nice, but we’ve achieved this in the past via a home rental for comparable or lower $’s. The pools and activities weren’t comparable to other resorts (e.g. the Hilton Waikoloa where we went next). The view was horrible, rendering the lanai pretty useless. The emphasis on surveillance and the rudeness of the beach guard left a bad taste in my mouth. We probably won’t be heading back.