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“Haven't stayed yet and already love it” 5 of 5 stars
Review of JW Marriott Ihilani Resort and Spa

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JW Marriott Ihilani Resort and Spa
4.5 of 5 Resort   |   92-1001 Olani Street, Kapolei, Oahu, HI 96707   |  
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Special Offer
$50 Daily Credit
Ranked #3 of 3 Hotels in Kapolei
GreenLeadersGold level
Tallahassee, Florida
Top Contributor
59 reviews 59 reviews
22 hotel reviews
Reviews in 25 cities Reviews in 25 cities
17 helpful votes 17 helpful votes
“Haven't stayed yet and already love it”
5 of 5 stars Reviewed November 6, 2013 via mobile

Thanks to noelani the concierge. We are planning our long overdue (my words, not his) wedding for just my fiancé and me. Tried going through sales office like website stated...wow what they wanted to charge for two people with 20 chairs being optional, but still part of price, was so discouraging. We decided on this hotel over any in the world and felt like we were being taken advantage of .... Then, my fiancé called Noelani and she gave us wonderful, intimate options. I'm happy and relieved. Can't wait for December to get here.

Stayed November 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JW_Marriott_Ihilani, Manager at JW Marriott Ihilani Resort and Spa, responded to this review, November 13, 2013
Thank you for your review and your loyalty. We are honored that you have chosen to stay at the JW Marriott Ihilani Resort & Spa for your romantic getaway. Our staff enjoys personalizing your experience and getting to know you. We have passed down your praises to Noelani. We look forward to welcoming you soon. Aloha and kindest regards.
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1,486 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (365)
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English first
Prince George, Canada
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed November 6, 2013

Nice resort with exceptionally friendly and helpful staff. Rooms are large with all the amenities you need or would expect. Again, the room cleaning crews were awesome. The view, just magnificent! Sharks in their own pool, rays the same and fish everywhere. Having said all this there are some negatives. I am not trying to discourage you from staying here but: The pool is small and kids are loud (ok if you have kids but??), there are virtually no umbrellas on the beach and the water gets stirred up rather quickly causing it to be murky. Restaurants are excellent but pricey, you are a prisoner of the area unless you take taxis or have a rental so you are somewhat forced to eat and drink at the hotel. There is the Monkey Pod which is a short walk and has wonderful food and Roys steak house slightly further away but again, pricey. We went to this resort three days before our business group would arrive to just relax and if that's why you have this place as a destination you will enjoy it. If you are looking for even the smallest bit of excitement, this is not for you.

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JW_Marriott_Ihilani, Manager at JW Marriott Ihilani Resort and Spa, responded to this review, November 13, 2013
Thank you for your review and for taking the time to share your concerns. As our guest at the JW Marriott Ihilani Resort & Spa, we were excited to hear that you wanted to arrive several days before your business group to relax. Thank you for recognizing our staff as they take pride in serving you. We regret that you were misinformed and apologize for the inconvenience. The adult only lap pool is located on the 5th floor of the Ihilani Spa. For shaded areas, beach cabanas are available with full service and reservations are recommended. We were thrilled to hear that you enjoyed our restaurants and ventured across the street to nearby dining options. For your convenience, other dining options are accessible via the complimentary intra-resort shuttle. We sincerely regret that this was not your impression and offer our apologies. We hope to see you in the future to quench your thirst for quiet luxury. Aloha and warm regards.
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Sao Paulo, SP
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 2, 2013

We loved our stay, a wonderful and reserved place. Way of better than the crowded and loudly waikiki. Beautiful sightseeings and welcoming staff. We stayed at the Deluxe Spa room for our honeymoon and it was magical. Be sure to book for this hotel while in Oahu

Stayed November 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JW_Marriott_Ihilani, Manager at JW Marriott Ihilani Resort and Spa, responded to this review, November 3, 2013
Thank you for your review. We are honored that you have chosen the JW Marriott Ihilani Resort & Spa for your honeymoon. Thank you for recognizing the staff as they take pride in serving you. We were elated to hear that your stay was enjoyable and memorable. We look forward to welcoming you back soon. Aloha and best regards.
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Chicago, Illinois
Top Contributor
116 reviews 116 reviews
48 hotel reviews
Reviews in 53 cities Reviews in 53 cities
92 helpful votes 92 helpful votes
2 of 5 stars Reviewed November 1, 2013

We just got here...I am a Platinum member already at 75 nights. Place is empty but got a room looking towards the water but majority is a parking lot. Bellman did not even offer to get ice. Mix up on our room and status... I thought Platinum members were supposed to get best available rooms. Really? Disappointed but will I make the best of it.

  • Stayed November 2013
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JW_Marriott_Ihilani, Manager at JW Marriott Ihilani Resort and Spa, responded to this review, November 3, 2013
Thank you for your review and exceptional loyalty. We sincerely apologize for your disappointment and hope you give us another chance to create a new impression. We are trying to make it up to you. Thank you again as your feedback is important to improve guest experiences. Please be assured that these types of incidents will not recur, as this is not the service we strive to offer our guests. We hope to see you again in the future. Aloha and warm regards.
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Riverdale, New York
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 28, 2013

We stayed here using Marriott Points so cannot comment about the price.
As soon as we came into the hotel, we were greeted and welcomed. We were upgraded to a larger room - which was amazing: views of the bay, huge bathroom, with a bathtub and a shower.
Breakfast was fine (a tad crowded).
The hotel beach, and all the free amenities are excellent.
Stingrays, Sharks - wow! right in the lower level!
...that said, we asked for a late checkout, and at first they weren't willing to let us stay a bit later, and then when they did let us stay, they forgot to extend our room keys, so we were locked out of our room for almost an hour :-(

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JW_Marriott_Ihilani, Manager at JW Marriott Ihilani Resort and Spa, responded to this review, November 3, 2013
Thank you for your review and your exceptional loyalty. We truly regret that we did not handle things better and have followed up with our team to ensure such a situation does not recur. We sincerely appreciate your feedback to improve guest experiences. As our guest at the JW Marriott Ihilani Resort & Spa, we were thrilled to hear that you enjoyed your stay. Thank you again for your review and we hope to see you in the future. Aloha and best wishes.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ft. Worth, TX
Senior Contributor
30 reviews 30 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 26, 2013

This JW Marriott sits in a beautiful location, it has great ponds on the property with hammerhead sharks, rays, and another with salt water fish...very cool. The ocean is easy to swim in, as it is well protected. Easy to snorkel and see some cool fish and sea life - not abundant, but nice. They have a good pool and bar area. The hall ways are a little dark and gloomy, but the rooms are very nice, spacious, comfortable and well appointed. We really enjoyed our stay here.
Here is a good tip: The hotel is a ways from the airport use the Speedi Shuttle - very nice and $17 a person vs. cab at $75. We rode back and forth with no other guests or stops. Really great service.

Room Tip: Get an ocean view room, they have balconies - very nice and relaxing.
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  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JW_Marriott_Ihilani, Manager at JW Marriott Ihilani Resort and Spa, responded to this review, November 3, 2013
Thank you for your review. We are honored that you have chosen the JW Marriott Ihilani Resort & Spa for your romantic getaway. We were delighted to hear that you enjoyed the spacious and well-appointed guest rooms, beautiful location, and active marine life. For the best time to see an abundance of fish, we invite you to participate with the fish feeding at 7:30 am in the beach cove. We were thrilled to hear that you utilized SpeediShuttle for your transportation needs; we have expanded shuttle services to the Waikele Premium Outlets and Waikiki. For more information, please stop by our SpeediShuttle desk on property. As our guest, we are singularly focused on providing a truly indulgent and calming experience. We look forward to your return visit. Aloha and warm regards.
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Wilmington, North Carolina
Top Contributor
103 reviews 103 reviews
5 hotel reviews
Reviews in 14 cities Reviews in 14 cities
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed October 26, 2013

We had the wonderful experience of staying at this fabulous resort and the privilege of enjoying all the amenities it had to offer. The pool was very large and enjoyable, though I wish it was a bit deeper than its three feet depth. Every restaurant was excellent. The Alaskan King Crab leg and prime rib dinner was exquisite. The Japanese restaurant, which is only open four days per week, offered perfectly prepared authentic Japanese cuisine, in an atmosphere reminiscent of Tokyo. Even the snack bar/bar by the pool served great food, I really enjoyed the tuna salad made from fresh grilled ahi. The Kahuna Colada is a deadly drink that goes down quite easily. A must is to take a day and spend it at the spa. If you book a massage, you get free use of the spa for the day. Amenities include sauna, steam room, Roman whirlpool, outdoor pool on roof, and relaxation areas. You can even order lunch there brought by room service.

Room Tip: Definitely pay the upgrade and get an ocean view room
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JW_Marriott_Ihilani, Manager at JW Marriott Ihilani Resort and Spa, responded to this review, November 3, 2013
Thank you for your wonderful compliments. We are honored that you have chosen the JW Marriott Ihilani Resort & Spa for your romantic getaway. We were excited to hear that you enjoyed an array of dining choices during your stay. We invite you to stimulate your palate with our Fire Pit Dining. For reservations, please contact our concierge. Thank you again for your review. We were thrilled to hear that you had a wonderful experience and look forward to welcoming you back soon. Aloha and warm regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about JW Marriott Ihilani Resort and Spa

Address: 92-1001 Olani Street, Kapolei, Oahu, HI 96707
Location: United States > Hawaii > Oahu > Kapolei
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 3 Hotels in Kapolei
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — JW Marriott Ihilani Resort and Spa 4.5*
Number of rooms: 387
Official Description (provided by the hotel):
The JW Marriott Ihilani Resort and Spa is an oceanfront hotel that overlooks one of four beach coves. AAA Four Diamond rating with spacious guest rooms and lanais located on the western shore of Oahu. Guests enjoy on the on-site spa, sumptuous dining options and the championship Ko Olina Golf Club. ... more   less 
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Also Known As:
Jw Marriott Ihilani Hotel Kapolei
JW Marriott Ihilani Resort And Spa Hawaii/Oahu
Marriott Kapolei
Kapolei Marriott
Jw Marriott Oahu

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