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“Be aware....poor management?” 2 of 5 stars
Review of JW Marriott Ihilani Resort and Spa

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JW Marriott Ihilani Resort and Spa
4.5 of 5 Resort   |   92-1001 Olani Street, Kapolei, Oahu, HI 96707   |  
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Ranked #3 of 3 Hotels in Kapolei
GreenLeadersGold level
Queenstown, MD
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
13 helpful votes 13 helpful votes
“Be aware....poor management?”
2 of 5 stars Reviewed April 9, 2013

Construction noise during daytime at new Disney resort next door (even on weekends)...... Loud music/events nightly on hotel grounds that makes it impossible to enjoy quiet time on balcony...even rooms....There are people here of all ages (retirees and families with small children).... These conditions should be disclosed when guests do a booking. During our stay, the man made lagoon with the beautiful sandy beach was contaminated and shut down as a result of sewage spillage....it is a beautiful hotel with poor management...please ask about these conditions before you book at this highly priced hotel.

Room Tip: Due to day time construction and loud music at night higher floors may be quieter.
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  • Stayed April 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bysom, Manager at JW Marriott Ihilani Resort and Spa, responded to this review, April 12, 2013
Thank you for your comments. The temporary lagoon closure was a precaution to the wastewater spill nearby. Guest safety is our highest priority. We worked with the Department of Health to complete testing and approve safe water levels before reopening the lagoon. We apologize for any inconvenience the situation caused. The hotel caters to all guests. The family traveler with children will tend to visit during the school break periods. Couples seeking tranquility tend to travel before and after this family season. Our reservation agents will be happy to assist you with the right time of year for your needs. Thank you for the comments on the noise from the neighbors. We have shared your feedback with them to lessen the disruption and support a relaxing stay for our guests. Thank you as your feedback is important to improve the guests experience.
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1,479 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (363)
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Austin, Texas
Top Contributor
55 reviews 55 reviews
8 hotel reviews
Reviews in 23 cities Reviews in 23 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed April 8, 2013

Two friends and I spent an amazing week at the Ihilani and I'm so glad we stayed here instead of at the Marriott in downtown Honolulu! It's a gorgeous location, there's a private beach and cove (Waikiki downtown is public), the room was huge - we had three people in one room and never felt crowded, and we had a huge balcony to sit out and watch the sunsets every night. They were painting and updating the property when we were there and it needed a little refresh, but other than that, everything was excellent. There are a ton of things you can do right there at the hotel - snorkeling and stand-up paddling in the cove, or just rent a cabana chair for the day and have someone bring you delicious drinks and food all day (which we did on one of our recuperation days!)

I had two concerns about this hotel - 1) location - it's about 30 minutes outside of Honolulu and I heard traffic could be awful and 2) the new Disney Aulani right next door (sorry - I love kids but this wasn't a family vacay, so wanted relaxing time on the beach) Both concerns were unfounded.
There were tons of kids and families around, but there's plenty of beach and we could always find a quieter spot to hang out in. And especially after going into Honolulu for a day, I was doubly glad we didn't stay downtown! Much quieter and the drive time never bothered us... and we went all over the island. It's all highway out there, so we found it very easy - plus there was a great shopping area one or two exits up so everything we needed was convenient.

I would go back to the Ihilani in a heartbeat! Only negatives - parking is expensive and you definitely need a car if you're staying here (but you need a car anyway to explore the island!); and food is expensive (like most hotels!) but was very good. But again, there are options a couple of exits up if you want to get away from hotel prices.

  • Stayed June 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JW_Marriott_Ihilani, Manager at JW Marriott Ihilani Resort and Spa, responded to this review, April 11, 2013
Aloha and thank you for your review. As our guest at the JW Marriott Ihilani Resort and Spa, we were elated to hear that you and your friends had an enjoyable stay. We look forward to your return stay. Aloha and warmest regards.
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Vancouver, Washington
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 8, 2013

This is a great place to get away and be with the one you love. The view from the room I was in was beautiful. Waking up to the sound of the waves was wonderful. The rooms are nice but a little dated. Food at the resort is expensive but there are other places to eat nearby. The concierge is excellent. If you decide to go, try not to make it at spring break LOL. There were a lot of kids around but it wasn't overwhelming!

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 8, 2013 via mobile

We (my daughter and granddaughter) stayed there for a week. The hairdrier replaced quickly when it didn't work and everyone was very helpful and nice from beginning to end. It was a great location and a beautiful room with large lanai. I do wish their restaurants weren't on the high end of pricing. I would recommend this location to anyone.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JW_Marriott_Ihilani, Manager at JW Marriott Ihilani Resort and Spa, responded to this review, April 11, 2013
Aloha and thank you for your review. As our guest at the JW Marriott Ihilani Resort and Spa, we were excited to hear that you enjoyed the spacious and well-appointed guestroom and lanai. We look forward to your next family vacation. Aloha and kindest regards.
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Matthews, North Carolina
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed April 7, 2013

My husband and I spent 5 nights in March 2013 and enjoyed the resort immensely. We were in room 616 and overlooked beautiful natural areas and the Pacific ocean. It was a perfect room for watching the sun set on our lanai in the evenings. We were at the end of a hallway so it was very quiet too. None of the noise problems from other resorts as previous reviewers mentioned. You absolutely must ask for a similar room.

The interior of the room was generous in size and had great storage. We were traveling on to Kauai for the second half of the trip and we do not travel lightly so I appreciated the opportunity to unpack and to get the suitcases out of sight. There were two comfortable arm chairs and an ottoman for relaxing in the room along with a separate bar area that housed a dorm-size refrigerator and coffee maker. The bathroom was huge and had separate vanities, a large soaking tub and a shower enclosure. The water closet was separated by a door.

The resort itself was wonderful. We frequented the fitness facility, which was complete with treadmills, elipticals, weight machines and free weights. The only thing missing were oscalating fans. I opened the large window on one occasion and the attendant came over and closed it telling me that the heat would be worse with the window open. I don't quite understand that rationale but at any rate, they need ceiling or oscilating fans in there. The spa was wonderful. I enjoyed an 80 minute lomi-lomi massage with Delane and thoroughly enjoyed it. This was a new massage style for me and Delane was wonderful. The facilities were clean and had all the amenities you'd imagine. I would suggest that they add a few more personal amenities to their offerings - like razors for one thing - but all in all it was a very enjoyable experience.

We dined at several of the restaurants and found them to be good but pricy as others have suggested. Azul, the italian restaurant, was probably our least favorite. The service wasn't the best and the portions were on the small side. We dined al fresco at The Naupaka Terrace and the snapper was outstanding. Poolside dining was up to par and drinks at the Hokule'a Bar provided a nice way to end our evenings. Just off the property is a small shopping/dining complex within walking distance of the front door of the Ko Olina. There we dined at the Monkeypod Kitchen. They had a musician outdoors and we thoroughly enjoyed sittting on the patio with a great meal and lovely background music. Also in this complex is an ABC Market that other reviewers have mentioned. We shopped there for items to stock in our hotel fridge for breakfast and lunch. It was a great market with broad selection of fresh fruits, vegetables, dairy, dry goods, wine, liquor, prepared meals, meats & cheeses, etc.

This resort is a wonderful place to relax and move at a slower speed. I am so glad we chose this Marriott instead of the Waikiki hotel - it was perfect for us. The only real drawback was that like others mentioned, Oahu traffic was generally pretty bad. We had to leave the hotel before 7am to be in Waikiki by 8:30 for a tour one day for example. You just don't get anywhere quickly no matter what the time of day. That really didn't bother us but it is something to plan for. Also, there's no need to valet park your car. The self park is close by the hotel entrance and is more than ample. Save yourself a few dollars. Lastly, I wish we had used the hotel concierge for booking our tour instead of doing it ourselves. We probably could have saved ourselves the trip over to Waikiki. All in all though, we loved this hotel and would gladly return should circumstances allow.

Room Tip: If you covet peace and quiet, and truly magnificent sun sets, ask for room 616 or similar. I believe...
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  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, Arizona
Top Contributor
53 reviews 53 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed April 7, 2013

hawaii is great as you have herd or know, this resoit has a nice beach, even ok to swim at night, full sand and about as private as it gets, the restuants are good, rember this is a JW Marriot, not a bargin lace, however when you are prepared, what i feel is a fiar price, its relaxing and no worries, look on the Marriot Rewards members website for packages, we find them excellent, especially the breakfast/spa ones, Enjoy

Room Tip: look at the website for packages, JW marriots all over the work have excellent packages.
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 6, 2013

We stayed for 4 nights at the JW Ihilani and had a blast! First of all, the service at this resort is exceptional. The staff are always friendly and they go the extra mile to help you out if you have a question or problem. Our room was large at 680 SF! They had a huge bathroom which I appreciated since we had 2 adults and a teenager in our family. I heard that the standard rooms at the Aulani Disney resort next door are only about 300+ SF unless you get a suite. The hotel lobby is nothing spectacular. They only have one large pool and one hot tub. I think they should have 2-3 hot tubs since they fill up quickly.

The location of the resort is about 20-30 minutes from Waikiki beach/Honolulu which was fine by me. We prefer to be away from all the crowds. The beach was very nice with calm, clear waters...perfect for paddle boarding and kayaking.

Tips:
-Go to the Aulani next door to get some Shaved ice! Yummy!
-We rented a car so we could drive around the island. We also drove outside the resort for more dining options.
-Don't miss the sunset!

Room Tip: You have to get the ocean view rooms (facing the beach or the sunset).
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  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about JW Marriott Ihilani Resort and Spa

Address: 92-1001 Olani Street, Kapolei, Oahu, HI 96707
Location: United States > Hawaii > Oahu > Kapolei
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 3 Hotels in Kapolei
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — JW Marriott Ihilani Resort and Spa 4.5*
Number of rooms: 387
Official Description (provided by the hotel):
The JW Marriott Ihilani Resort and Spa is an oceanfront hotel that overlooks one of four beach coves. AAA Four Diamond rating with spacious guest rooms and lanais located on the western shore of Oahu. Guests enjoy on the on-site spa, sumptuous dining options and the championship Ko Olina Golf Club. ... more   less 
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Also Known As:
Jw Marriott Ihilani Hotel Kapolei
JW Marriott Ihilani Resort And Spa Hawaii/Oahu
Marriott Kapolei
Kapolei Marriott
Jw Marriott Oahu

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