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“Beautiful JW” 5 of 5 stars
Review of JW Marriott Ihilani Resort and Spa

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JW Marriott Ihilani Resort and Spa
4.5 of 5 Resort   |   92-1001 Olani Street, Kapolei, Oahu, HI 96707   |  
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Ranked #3 of 3 hotels in Kapolei
GreenLeadersGold level
Charlotte, North Carolina
Top Contributor
51 reviews 51 reviews
28 hotel reviews
Reviews in 24 cities Reviews in 24 cities
15 helpful votes 15 helpful votes
“Beautiful JW”
5 of 5 stars Reviewed December 5, 2012

As expected from a JW, this resort is beautiful! It is off the beaten path which makes it a great getaway spot! The private lagoon and beach is so relaxing, especially during the sunrise and sunsets! I had a wonderful ocean view room and patio of which, I left the door open all night enjoying the waves crashing - it was marvelous! The room was spacious, clean and nicely updated. I did have to go to work during my stay so I get didn't take advantage of the amenities but I did enjoy one full day at the pool/beach and it was perfect. I will note that if you don't want to be at the hotel, you do have to travel a bit to get back to civilization but the hotel definitely has everything you need (at a price typical in Hawaii).

  • Stayed April 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JW_Marriott_Ihilani, Manager at JW Marriott Ihilani Resort and Spa, responded to this review, December 10, 2012
Thank your for your wonderful compliments. As our guest at the JW Marriott Ihilani Resort and Spa, from luxurious spa treatments to unparalleled service, we are singularly focused on providing a truly indulgent and calming experience. We were happy to hear that although you traveled on business your experience was conveniently simplified. Aloha and best wishes.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (267)
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San Diego, California
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 2, 2012

I have stayed and have been to the JW Marriott at the Ihilani several times. The fist time I stayed there was when we were there durning the NFL pro bowl....our room was terrific, clean. Service was great....room was always clean....bathroom was huge.....great view of the pool and the lagoons....I would just sit outside on the balcony and listen to the wind in the air.....was wonderful....service was great...food great as well...adults and kids loved eating by the pool..food was great.

We have been back for the day and always had a excellent experience. Friendly staff always ready to help...got free parking if you eat there and get ticket validated. JW Marriott is always clean and it is one of my favorite hotels around. Location is great, just what we needed...I loved just walking around the resort. The only negative is the Disney resort next door. I know that the Marriott has nothing to do with them, but Disney will be Disney and they are loud and they took over the lagoon. Oh well, but other than that everything was perfect and lov

Room Tip: The rooms facing the pool and lagoon are wonderful. Great views could sit out there for hours
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  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JW_Marriott_Ihilani, Manager at JW Marriott Ihilani Resort and Spa, responded to this review, December 10, 2012
We are honored that you have chosen the JW Marriott Ihilani Resort and Spa to quench your thirst for quiet luxury. For your next visit, we invite you try our lanai dining for another thoughtfully prepared experience. Thank you again for your review and we hope to see you again soon. Aloha and kindest regards.
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Los Angeles, California
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 29, 2012

Great hotel with beautiful views! This side of the island is quiet and peaceful. Good amount of kids around the lagoon area since the Aulani is next door but there are 4 lagoons you can travel to if you want solitude. Great place to relax but not too many restaurants nearby. Beautiful views and you can see turtles out in the sea! Great snorkeling area too, esp for kids since the water isn't rough. Stay here to relax and for peace and quiet :)

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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JW_Marriott_Ihilani, Manager at JW Marriott Ihilani Resort and Spa, responded to this review, December 10, 2012
Thank you for your wonderful compliments. As our guest at the JW Marriott Ihilani Resort and Spa, we are confident that your time with us will help you to find focus and balance, in both mind and body. We were thrilled to hear to that the panoramic ocean views and active marine life enhanced your experience. Aloha and best regards.
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Raleigh
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed November 27, 2012

Really, this is just a lovely place. Stayed here after a few days at the Marriott in Waikiki (wife had a conference). Very quiet. We came in the off season (week before Thanskgiving) so there were not many guests and a small amount of minor construction (refurb of several outdoor areas). The Disney hotel Aulani is having some additions put on but it was far enough away not to bother. The Ihilani hotel is located on the western side of Oahu in a large gated PUD across from the Kapolei industrial district (maybe 3-4 miles away) to the east. The resort area consists of several hotels and wedding chapels on four lagoons with a golf course, marina, time shares, single family residences and condos.

Fair warning - I'm Marriott gold so YMMV with respect to accomodations.
Check in was very easy "Here's the car keys, bra'" and the room was exquisite. Sliding louvered panels over the glass dores so we could adjust to get just the right breeze. What a view (see pics). The Ihilani itself has a pool and is on the lagoon. The second lagoon over is relatively empty - no resort there yet. Wife saw a large turtle there on the last day. Did I mention the views? The lanai was heaven for morning coffee and evening wine. Staff was extremely helpful.

Did not get to try the Paradise Cove Luau next door (out the front on the left - easy walk) - maybe next time. Did eat at the main restaurant Naupaka Terrace for the Saturday buffett. Mahi cooked to order - I'm done. Ok - three times and I'm done.

Yeah - we'll be back.

Resort hints:

You need a car - car rentals are not that much. There's a taco restaurant just out of the resort but nothing else within walking distance. Otherwise, be prepared for some expensive food. It's good, but I personally can't take all the rich food 3x a day.

Car self parking was $25 a nite for me. Let the valet park your car the first nite and before 10 pm, go down and self park it (just get the keys from the valet, no need to move the car).
Snorkel gear from the Ihilani stand at the lagoon is free for guests - just ask.
Check the activities - wife went to the "feed the fish" thing and saw lot's of tropical fish and got advice on where to snorkel. Staff is just outstanding.
There are lagoons inside the hotel area with sharks and rays. Talk to the animal husbandry expert on site. She feeds them and cleans the lagoons and is quite knowledgable.

Mahalo,
J...

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JW_Marriott_Ihilani, Manager at JW Marriott Ihilani Resort and Spa, responded to this review, November 28, 2012
Thank you for your loyalty. We were thrilled to hear that the complimentary one hour snorkeling and marine life around the resort created a memorable experience for you and your wife. Our staff enjoyed guiding you every step of the way during your restorative journey. Aloha and best regards.
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Bangkok, Thailand
1 review
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed November 27, 2012

We took 18 hours flight from Thailand to here. We are here on business and pleasure trip for 7 night. The first night we order room service. The next morning the maid said she will take the food table away and left it for 3 days. We also woke up with the strong paining smell. The sound of construction going around us. We look out the balcony and see construction going around everywhere. We try to ignore and go about our business . Still at 4 pm the paint and drilling sound got even louder .My friend call the manager, she said she will call us back and never did. The second morning we work up at 9 am with even louder construction sound, heavier drilling, strong paining smell and worse.. shouting match of construction workers sitting and hanging themselves out from the balconies. Some are right under my room. hanging themselve out from balcony, yelling, fighting. etc. I call the front deck to report the even again. Nothing happen and the situation continue. We have to do a meeting call oversea for a fews hour right away. It was awful because both the construction workers and the construction keep getting louder and got into the phone call. The paining smell so bad that I have to take asthma medication and we both starting having headache. My friend call the manager again and the one that spoke with us the night before was not in. Finally another manager came along and try to move us to another room. But after we look around the room, there were construction still. The new manger admit that he has no clue of where the construction are going on. I can not believe this is JW Marriott standard nor how it handle customers in any situation!! They system has totally fell apart. So sad and upsetting.

Room Tip: Do not stay here. It is over price and they have no idea what they are doing at all.
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  • Stayed November 2012, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JW_Marriott_Ihilani, Manager at JW Marriott Ihilani Resort and Spa, responded to this review, November 28, 2012
I sincerely apologize for the unsatisfactory experience. I understand how uncomfortable & unpleasant your situation is. I will follow up with the manager assisting you to resolve the issues. Thank you.
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Parkville, Missouri
Senior Contributor
33 reviews 33 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 15, 2012

We had the time of our lives at this fabulous resort. We made our reservations in December 2011 and went there the week of October 15, 2012. As it turned out, they decided to do some extensive updating of the resort. Luckily we were able to go ahead and stay. It was fabulous. The staff was so attentive. the restaurants were outstanding. It was a very nice, relaxing week for us. The rooms were elegant. What a fantastic view we had! We would see the oceans and the mountains. The sunsets were out of this world! I will never stay anywhere else when I visit Oahu again. JW Marriott Resorts are the ultimate!! I have never stayed in one I did not love. The Ihilani was at the top of the exceptional list. Everyone from the front desk to the bellhops were so friendly and helpful. They were some of the nicest people I have ever met. Always willing to give you guidance and advice on where to go and what to do. It didn't matter where I wanted to go, they provided exceptional directions and guidance. It was very peaceful and out of the hustle, bustle of Waikiki.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JW_Marriott_Ihilani, Manager at JW Marriott Ihilani Resort and Spa, responded to this review, November 19, 2012
Thank you for your loyalty to the JW Marriott. We are honored that you have chosen the Ihilani to be at the top of your exceptional list. We were thrilled to know that you also frequented one of our restaurants on property. As our guest at the JW Marriott Ihilani Resort and Spa, we were elated to hear that quenching your thirst for quiet luxury was a priority during your reservation decision. Thank you for recognizing our staff as they take pride in expertly guiding you. For your return visit, we would like to invite you to our virtual market at ihilani.com to enhance your pre-arrival experience. Thank you for sharing your beautiful pictures and we look forward to welcoming you back soon. Sincerest aloha.
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Chicago, Illinois
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed November 14, 2012

My husband and I stayed at the JW Marriott Ihilani in early September, right after Labor Day weekend. We wanted to stay away from the hustle and bustle of Waikiki, and enjoy our short stay on Oahu. We had a very long day of travel, and upon arrival at the JW, we immediately felt relaxed. The staff at the front desk was welcoming and friendly, and made check-in a breeze. We were asked if we wanted to upgrade for a small fee per night and we said let's do it, and man, am I glad we made that choice! We were brought up to our room and opened the door to gorgeous accommodations. The room was spacious and modern looking, but still kept the island feel. We walk further into the room and notice our view, which is just breathtaking. We looked over the lagoons and out into the beautiful ocean. It was quite spectacular and a definite warm welcome to Hawaii. The room itself was large, and the bathroom was a great size, as well, more than enough room for the two of us and then some. The lanai was spacious and had a nice couch outside for us to relax and listen to the lapping waves. It was a great spot to enjoy a cocktail, listen to some music and enjoy our surroundings.

We went down to the pool area for some drinks and the pool service was great, quite attentive. The pool was surrounded mostly by adults, which was nice and quiet, and made for a relaxing afternoon. We grabbed a drink and an appetizer at the hotel bar at sunset, and what a perfect location. Our server was friendly and our drinks and appetizer were delicious. We did leave the hotel for dinner our first night, and realized what a mistake that was, but quickly learned our error and decided to stay at the hotel for dinner the second night.

On our second and last night at the JW, we went to the Japanese restaurant, Ushio-Tei for dinner. What a great find! We sat in the sushi bar and had a great meal. Our server was Heather, who was as nice as can be. She was attentive without being overbearing and very accommodating. Joel was the gentleman behind the sushi bar serving up fantastic, fresh fish. They helped make recommendations for me due to being pregnant and that was very much appreciated. My husband dined on various fish, all of which he said was fantastic. Joel hooked him up with a bit of sea urchin, which he loved. All in all, a great experience at this restaurant at the property!

One minor negative review is the restaurant, Azul, which is not owned by the property. We tried to go here first and were told we could eat dinner in the bar, which was completely ok with us. We sat at a table and kept waiting for someone to take at least a drink order. The hostess stopped by about 15 minutes into our waiting and told us the manager would be over shortly to help out since the restaurant was pretty busy. Instead, we watched the manager schmooze with a couple of chefs and their friends that were in town for the Hawaii Food and Wine festival, and still completely ignore us. We decided it was time to get up and go elsewhere, definitely glad we did.

Overall, the staff at the property was friendly and very helpful. We would call ahead to the valet to pick up our car and it was always waiting right out front for us. The property itself is beautiful and well maintained, and is a little slice of heaven on the island of Oahu. If you're looking to stay away from the madness of Waikiki, this is a great location to do so!

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JW_Marriott_Ihilani, Manager at JW Marriott Ihilani Resort and Spa, responded to this review, November 15, 2012
Thank you for your wonderful compliments. As our guest at the JW Marriott Ihilani Resort and Spa, we are confident that your time with us will help you to find focus and balance, in both mind and body. We were delighted to hear that you enjoyed the spacious and well appointed guest rooms, variety of dining options, and thoughtfully prepared attention you received. Thank you for recognizing our staff as they take pride in serving you. We have passed down your praises to each department. We look forward to welcoming you back soon. Aloha and best regards.
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Additional Information about JW Marriott Ihilani Resort and Spa

Also Known As:
Jw Marriott Ihilani Hotel Kapolei
Jw Marriott Ihilani Resort
Jw Marriott Ihilani Hotel
Jw Marriott Ihilani
Marriott Kapolei
Kapolei Marriott
Jw Marriott Oahu
Ihilani
JW Marriott Ihilani Resort And Spa Hawaii/Oahu
Address: 92-1001 Olani Street, Kapolei, Oahu, HI 96707
Phone Number:
Location: United States > Hawaii > Oahu > Kapolei
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 3 hotels in Kapolei
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — JW Marriott Ihilani Resort and Spa 4.5*
Official Description (provided by the hotel):
The JW Marriott Ihilani Resort and Spa is an oceanfront hotel that overlooks one of four beach coves. AAA Four Diamond rating with spacious guest rooms and lanais located on the western shore of Oahu. Guests enjoy on the on-site spa, sumptuous dining options and the championship Ko Olina Golf Club. ... more   less 
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