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“Fantastic Property!” 4 of 5 stars
Review of JW Marriott Ihilani Resort and Spa

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JW Marriott Ihilani Resort and Spa
4.5 of 5 Resort   |   92-1001 Olani Street, Kapolei, Oahu, HI 96707   |  
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$50 Nightly Credit
Ranked #3 of 3 hotels in Kapolei
GreenLeadersGold level
Chicago, Illinois
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
“Fantastic Property!”
4 of 5 stars Reviewed November 14, 2012

My husband and I stayed at the JW Marriott Ihilani in early September, right after Labor Day weekend. We wanted to stay away from the hustle and bustle of Waikiki, and enjoy our short stay on Oahu. We had a very long day of travel, and upon arrival at the JW, we immediately felt relaxed. The staff at the front desk was welcoming and friendly, and made check-in a breeze. We were asked if we wanted to upgrade for a small fee per night and we said let's do it, and man, am I glad we made that choice! We were brought up to our room and opened the door to gorgeous accommodations. The room was spacious and modern looking, but still kept the island feel. We walk further into the room and notice our view, which is just breathtaking. We looked over the lagoons and out into the beautiful ocean. It was quite spectacular and a definite warm welcome to Hawaii. The room itself was large, and the bathroom was a great size, as well, more than enough room for the two of us and then some. The lanai was spacious and had a nice couch outside for us to relax and listen to the lapping waves. It was a great spot to enjoy a cocktail, listen to some music and enjoy our surroundings.

We went down to the pool area for some drinks and the pool service was great, quite attentive. The pool was surrounded mostly by adults, which was nice and quiet, and made for a relaxing afternoon. We grabbed a drink and an appetizer at the hotel bar at sunset, and what a perfect location. Our server was friendly and our drinks and appetizer were delicious. We did leave the hotel for dinner our first night, and realized what a mistake that was, but quickly learned our error and decided to stay at the hotel for dinner the second night.

On our second and last night at the JW, we went to the Japanese restaurant, Ushio-Tei for dinner. What a great find! We sat in the sushi bar and had a great meal. Our server was Heather, who was as nice as can be. She was attentive without being overbearing and very accommodating. Joel was the gentleman behind the sushi bar serving up fantastic, fresh fish. They helped make recommendations for me due to being pregnant and that was very much appreciated. My husband dined on various fish, all of which he said was fantastic. Joel hooked him up with a bit of sea urchin, which he loved. All in all, a great experience at this restaurant at the property!

One minor negative review is the restaurant, Azul, which is not owned by the property. We tried to go here first and were told we could eat dinner in the bar, which was completely ok with us. We sat at a table and kept waiting for someone to take at least a drink order. The hostess stopped by about 15 minutes into our waiting and told us the manager would be over shortly to help out since the restaurant was pretty busy. Instead, we watched the manager schmooze with a couple of chefs and their friends that were in town for the Hawaii Food and Wine festival, and still completely ignore us. We decided it was time to get up and go elsewhere, definitely glad we did.

Overall, the staff at the property was friendly and very helpful. We would call ahead to the valet to pick up our car and it was always waiting right out front for us. The property itself is beautiful and well maintained, and is a little slice of heaven on the island of Oahu. If you're looking to stay away from the madness of Waikiki, this is a great location to do so!

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JW_Marriott_Ihilani, Manager at JW Marriott Ihilani Resort and Spa, responded to this review, November 15, 2012
Thank you for your wonderful compliments. As our guest at the JW Marriott Ihilani Resort and Spa, we are confident that your time with us will help you to find focus and balance, in both mind and body. We were delighted to hear that you enjoyed the spacious and well appointed guest rooms, variety of dining options, and thoughtfully prepared attention you received. Thank you for recognizing our staff as they take pride in serving you. We have passed down your praises to each department. We look forward to welcoming you back soon. Aloha and best regards.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (325)
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English first
Honolulu
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 5, 2012

PROS: Check in was easy and the front desk was very friendly and helpful. My ocean view room was absolutely beautiful. The bed was soft and fluffy with white linen. The bathroom was very elegant. The room was clean. The spa services were nice and relaxing. Sunset views were breathtaking. Can relax by the pool or at one of the beach lagoons.

CONS: Everything was EXPENSIVE!!! Parking was $35/day, even for guests, which I thought was way too much for paying guests to pay. Restaurants on property were average. Noise from the pool and from neighboring hotels were distracting.

Room Tip: Ask for a sunset view room. Probably less noise from pool and other hotels plus the sunsets are abso...
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  • Stayed May 2012, traveled solo
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JW_Marriott_Ihilani, Manager at JW Marriott Ihilani Resort and Spa, responded to this review, November 7, 2012
Thank you for your review. As our guest at the JW Marriott Ihilani Resort and Spa, we were happy to hear that you were able to quench your thirst for luxury. From luxurious spa treatments to unparalleled service, we are singularly focused on providing a truly indulgent and calming experience. The activities of the neighboring hotel are indeed vibrant, which is part of what keeps their guests within their footprint. Your room tip for others is correct; we do offer quieter rooms on the sunset view of the hotel that can be reserved upon request. The parking price is comparable to properties throughout the island and we feel we provide good value given the location and extensive facilities. We regret that this was not your impression and offer our sincerest apologies. We were delighted to hear that your overall experience was enjoyable and you were able to relax at both the pool and within the beach coves. We hope to see you in the future. Aloha and kindest regards.
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Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 6, 2012

We stayed here for 2 weeks and it was fabulous! The rooms were very elegant and upscale to some other hotels we have stayed at here in Oahu. For the price, I recommend the stay. Staff are very pleasant and helpful. You share a semi private beach cove with the Disney Hotel next door. This is a great place to bring families if you want peaceful and safe stay, no noise like in Waikiki! It is at least a 30 min drive to Waikiki if you are planning to visit that area. I personally would take JW Marriott over Waikiki for the safety ness, relaxation, and peacefulness.

Room Tip: Overlooking pool and beach
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  • Stayed June 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JW_Marriott_Ihilani, Manager at JW Marriott Ihilani Resort and Spa, responded to this review, October 19, 2012
We are honored that you have chosen the JW Marriott Ihilani for your luxury Hawaiian family vacation. We appreciate your recommendation for others to experience the same peaceful, relaxing, safety and security that you and your family experienced. Thank you again for your review and we hope to see you in the future!
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california
Senior Contributor
39 reviews 39 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed October 5, 2012

We stayed here in August with my mother in-law, daughter and 2 grand daughters. We had a wonderful time. We tried to stay at the Disney Resort but it was booked. I was so glad we stayed here instead of Disney resort. It was much quieter and less congested. Though they only have one pool, it was big enough that it never felt crowded. The rooms were beautifully decorated and their suites were very roomy and comfortable. The lanais were big and we ate most of our meals looking out into the ocean from our room. With small children and an older great grandmother, it was easier to do take out and room service. Absolutely will stay here again.

Room Tip: The only downfall was that there were not enough eating places nearby. There was a mexican restauran...
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  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JW_Marriott_Ihilani, Manager at JW Marriott Ihilani Resort and Spa, responded to this review, October 19, 2012
Thank you for your review. We were thrilled to hear that you stayed with us and had a wonderful time. For your next visit, we would like to invite you visit our Ihilani market at ihilani.com to enhance your pre-arrival experience. This website will allow you to stock your fridge with snacks and drinks before or during your stay with us. We were happy to hear that you enjoyed the spacious balcony and well appointed guestrooms. We hope to see you again soon!
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Red Bank, New Jersey
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 27, 2012

My boyfriend and I booked 7 days at this hotel on Marriott points, as a last minute trip. We ended up with a mountain view room on the 8th floor. No complaints about this, it's actually quieter on that side of the building, no noise from the pool area or Disney resort next door. The room was lovely, very clean, comfortable bed. Bathroom was spacious, extremely clean, nice towels, toiletries refreshed daily. The housekeeping staff are pleasant and first-rate in this hotel. Great job!
All members of the staff that we encountered from the front desk clerks to the restaurant staff to the concierge were as helpful, pleasant and accommodating as could be. I know that it is their job to be nice to the guests, but I got the overall feeling that the vast majority of the employees at this property really liked their jobs. We felt extremely welcome here.
Keep in mind this is a family resort. There were quite a few children present during our stay, not unexpected since school was out for mainland US. Also Disney is next door, which shares the protected lagoon with the JW Marriott.
There are actually 4 protected lagoons in this Marriott Complex. Plenty to choose from if you don't like the one right in front of the hotel.
Our favorite restaurant was Azul, the Italian place. We ate there twice during the week, both times the food was outstanding. Azul is not operated by Marriott. The Marriott restaurants were good, about what you would expect from a JW property.
After heading down to the Waikiki area to explore, we were very happy that this was the property that was available to book on points for the week. Much more relaxing, much more civilized.
All in all, a very nice resort. Would recommend for families or couples that don't mind having a few kids around.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JW_Marriott_Ihilani, Manager at JW Marriott Ihilani Resort and Spa, responded to this review, October 19, 2012
Thank you for all your wonderful compliments. We were happy to hear that you enjoyed the spacious and well appointed guestroom, private beach coves and relaxing environment. We sincerely appreciate your feedback from visiting both Waikiki and the Leeward coast. Thank you for recognizing the staff as they take pride in serving you with the aloha spirit. We hope to see you on another getaway so you can also experience our luxurious spa for more rest and relaxation. We look forward to your return visit!
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Chicago, Illinois
Senior Contributor
41 reviews 41 reviews
19 hotel reviews
Reviews in 33 cities Reviews in 33 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed September 27, 2012

Beautiful hotel within a nice resort location, though too far from Honolulu for my tastes. But still, a great get-away location. At check-in I was up-sold a deluxe ocean view. It was a high floor corner with a great view and worth the $50 a night sur-charge. Room was spacious, comfortable and well appointed. Nice selection at buffet breakfast. Main pool a bit small and over-crowded with children for my tastes. The stingrays swimming around in the pond are a fun touch.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JW_Marriott_Ihilani, Manager at JW Marriott Ihilani Resort and Spa, responded to this review, October 19, 2012
Thank you for your kind words. We were happy to hear that you enjoyed the spacious and well appointed guest room, beach front location and breakfast buffet. For your next visit, we invite you to participate in the Reef and Ray adventure that will allow an interactive touching and feeding session with all the marine life in our salt water ponds. We also have daily fish feeding out in the beach cove for more marine life activities. We hope to see you on another romantic getaway soon! Sincerest aloha.
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Charlotte, North Carolina
Senior Contributor
24 reviews 24 reviews
3 hotel reviews
Reviews in 16 cities Reviews in 16 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed September 24, 2012

My husband and I spent 4 days here before we headed to Maui. The room was great and the service was excellent. We even got an upgrade on the room! I would definitely stay here again. The only critique is that we returned from a day of sightseeing and my shoes were muddy. The valet asked where we had been and I told him we hiked Manoa Falls and Diamondhead. He said he had never been there. How can you grow up in Hawaii and not be familiar with things like that? We ate at the hotel and the food was very good. We were also there during a food event in September and were treated to great fireworks in the cove. Enjoy.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JW_Marriott_Ihilani, Manager at JW Marriott Ihilani Resort and Spa, responded to this review, October 19, 2012
We are honored that you have chosen the JW Marriott Ihilani for your four day vacation on Oahu. We were delighted to hear that you enjoyed the spacious room and the excellent service you received. It is pretty common for locals to stay within the city they live in, especially since there is always a beach, hiking trail, golf course, spa facility, shopping mall, et al within 20 minutes of their location. Thank you for joining us at the Hawaii Food and Wine Festival. We were elated to hear that we may expect to see you in the future. Mahalo nui loa and a hui hou, thank you very much and until next time!
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Additional Information about JW Marriott Ihilani Resort and Spa

Address: 92-1001 Olani Street, Kapolei, Oahu, HI 96707
Phone Number:
Location: United States > Hawaii > Oahu > Kapolei
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 3 hotels in Kapolei
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — JW Marriott Ihilani Resort and Spa 4.5*
Official Description (provided by the hotel):
The JW Marriott Ihilani Resort and Spa is an oceanfront hotel that overlooks one of four beach coves. AAA Four Diamond rating with spacious guest rooms and lanais located on the western shore of Oahu. Guests enjoy on the on-site spa, sumptuous dining options and the championship Ko Olina Golf Club. ... more   less 
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Also Known As:
Jw Marriott Ihilani Hotel Kapolei
JW Marriott Ihilani Resort And Spa Hawaii/Oahu
Marriott Kapolei
Kapolei Marriott
Jw Marriott Oahu

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