First off, let me say that the resort is beautiful. The staff is wonderful and all gave wonderful customer service. The beach was perfect for my little 3 year old twin boys. The shaved Ice shack was their favorite thing by far! The biggest disappointment was price of the food. It was expensive and the choice was really limited. The buffet was just OK. You either spent a lot of money at the buffet or ate like a poor man at the pool. The little shack that was where most people grabbed a bite walking by the pool basically had chicken nuggets or a hot dog and fries. Considering that this was a family resort they could have healthy quick snacks like yogurt, fruit, carrots and ranch or a variety of things. We ended up eating breakfast at AMA AMA everyday because it was good and we had a great view. That was expensive! The food at the beach ordered through a waiter was also good - same kitchen behind Ama Ama no wonder.
Our friends said the cocktails at the pool bar were not good and very syrupy. The pools were not heated and my kids always wanted to go to the jacuzzi to warm up so we spent very little time in the pool. my favorite part of the stay was being on the beach.
2nd biggest complaint were the beds and pillows. It is supposedly a fairly new hotel and there was a huge crater in the mattress and the pillows were huge and hard. Neck ache for everyone! They need to learn from other hotels that have "heavenly beds". I am not a picky person but, when I am paying Four Season prices I expect to at least have a good rest.
All in all, nice resort and I know they will Iron out the kinks with time.
BEST THINGS- SPA was amazing and so fun. Loved the outdoor showers with different massages.
Disney photo pass- where they randomly take photos of you and you have option to buy at the end of stay,
The beach and free entertainment,
Customer service and Aunties Beach house ( complimentary secure child care)
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- Also Known As:
- Aulani, a Disney Resort & Spa In Hawai`i Hotel Kapolei
- Aulani, a Disney Resort And Spa In Hawai`i
- Aulani, a Disney Resort & Spa Hawaii/Oahu