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“Wonderful place and service, improvements needed for me to go back.” 3 of 5 stars
Review of Aulani, a Disney Resort & Spa

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Aulani, a Disney Resort & Spa
4.5 of 5 Hotel   |   92-1185 Ali'inui Drive, Kapolei, Oahu, HI 96707   |  
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Ranked #2 of 3 Hotels in Kapolei
Los Angeles, California
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
10 helpful votes 10 helpful votes
“Wonderful place and service, improvements needed for me to go back.”
3 of 5 stars Reviewed February 10, 2013

First off, let me say that the resort is beautiful. The staff is wonderful and all gave wonderful customer service. The beach was perfect for my little 3 year old twin boys. The shaved Ice shack was their favorite thing by far! The biggest disappointment was price of the food. It was expensive and the choice was really limited. The buffet was just OK. You either spent a lot of money at the buffet or ate like a poor man at the pool. The little shack that was where most people grabbed a bite walking by the pool basically had chicken nuggets or a hot dog and fries. Considering that this was a family resort they could have healthy quick snacks like yogurt, fruit, carrots and ranch or a variety of things. We ended up eating breakfast at AMA AMA everyday because it was good and we had a great view. That was expensive! The food at the beach ordered through a waiter was also good - same kitchen behind Ama Ama no wonder.
Our friends said the cocktails at the pool bar were not good and very syrupy. The pools were not heated and my kids always wanted to go to the jacuzzi to warm up so we spent very little time in the pool. my favorite part of the stay was being on the beach.
2nd biggest complaint were the beds and pillows. It is supposedly a fairly new hotel and there was a huge crater in the mattress and the pillows were huge and hard. Neck ache for everyone! They need to learn from other hotels that have "heavenly beds". I am not a picky person but, when I am paying Four Season prices I expect to at least have a good rest.
All in all, nice resort and I know they will Iron out the kinks with time.
BEST THINGS- SPA was amazing and so fun. Loved the outdoor showers with different massages.
Disney photo pass- where they randomly take photos of you and you have option to buy at the end of stay,
The beach and free entertainment,
Customer service and Aunties Beach house ( complimentary secure child care)

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,545 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (841)
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English first
San Francisco, California
Senior Contributor
33 reviews 33 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed February 8, 2013

Like all Disney properties, the price is not proportionate to the quality/service. First of all for Disney you'd expect an amazing pool area for kids/adults. While being larger than average it's still not as expansive or has as many attractions as other resorts in Hawaii. For example the Marriott Resort in Kaanapali or Waikaloa Resort in Kona eclipse Aulani. But for the kids who love Disney it's a great way and has more than enough distractions. The beach is passable, but bear in mind it's a man made lagoon. Food on the resort is pricey, but no more than any other mega resort.

  • Stayed November 2012, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
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Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 8, 2013

The hotel staff are so friendly! I went there from Dec 17th to Dec 23 and loved it. The beach was lovely and the water slides were my son's favourite.

He loved it there!!! The kids club was great:) The only thing they can improve on is have more
restaurants that are cheaper. The food was very expensive there.

The resort is amazing:) The bell boy was very helpful and told us places to see!!

Room Tip: ocean Front is nice:)
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plattsburgh, New York
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 7, 2013

We spent a week at the Aulani and had a wonderful time!! Everything was top notch. Our room was spacious and clean. The resort has so much to do. Everyone was friendly and so helpful We found the food a bit expensive in the two main restaurants but the food was good. There is a market and a few other restaurants across the street, so we were not limited to just the hotel for meals. The pool area and hot tubs were great!! We would go back again!!!!

Room Tip: We had an ocean view on an upper floor. View was awesome.
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Garner, North Carolina, United States
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed February 7, 2013

Aulani was perfect. Simply superb. There were four of us in a one-bedroom suite. The pullout was surprisingly comfortable. We had rented a car and were able to go to a nearby Target and stock up on pizza and frozen meals to help with food expenses. We had one meal and two dessert outings in the Disney restaurants and mostly ate fast food. The facility is extraordinarily beautiful. We enjoyed being away from the hustle of downtown Honolulu. The Majestic Circle tour of Oahu picked us up at the door for a day-long trip. Pearl Harbor was an easy 30-minute drive. We also took a half-day whale and dolphin spotting tour that included snorkeling. Hawaiian Nautical was great. Both outings were arranged at the travel desk at Aulani. We trusted the Disney experts and they delivered oboth times. The pools, hot tubs and beaches were outstanding. I don't know what could have made the stay better. We drove to Honolulu two days and were glad to get back to the quiet side of the island. T

Room Tip: We had an ocean view room and had great views of the Pacific, the beach, the pool and the mountains...
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  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kitchener, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 7, 2013

We have been Disney Vacation Club members since 2004 and have made trips to DVC resorts at Walt Disney World Resort in Florida -- Aulani, by far, is the best DVC resort we have enjoyed. From the moment we arrived to the time of our departure we were treated like royalty.
The views over the Waikolohe Valley water recreation area to the Pacific Ocean are phenomenal.
A sunset dinner at Ama Ama Restaurant is well worth the expense. We enjoyed everything there and the attention to detail and making us feel welcome was superb.
We didn't find any Hawaiian kitsch here, at all. This is a place where Hawaiian culture and tradition are celebrated. The Starlit Hui is better than any luau you might attend. In fact, we would strongly recommend saving your money -- don't go to the luaus. Enjoy a nice dinner at Ama Ama or Makahiki and take in the Starlit Hui at Aulani.
Mahalo!!!

Room Tip: Ask for a room in one of the towers facing Waikolohe Valley, anything above the 9th floor will give...
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maryland
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed February 7, 2013

The last night of our Hawaiian vacation to celebrate our 40th wedding anniversary my husband and Idecided to splurge and spend the night at the Aulani. Before we even went into the front door of the hotel, we were met with a beautiful lei for me and hawaiian beads for my husband. Upon check-in we told the desk person that we were celebrating our anniversary and this was our last night in Hawaii. She upgraded us to a room on the 16th floor (top floor) with a view of the city. We had reserved the standard room (cheapest price, which really isn't all that cheap). The room was beautifully decorated and the bathroom was top notch with a water closet and huge bathtub. Everything was very clean. Since we were only staying one night, we decided to see and do all of what the resort offered. We swam in the pool, relaxed in the lazy river, snorkeled in Rainbow Reef (I saw more fish than I did anywhere else in Hawaii), sunned at the beach and swam in the beautiful lagoon. All of the staff were friendly and nice, just what you always expect from Disney.

The only negatives I saw were that the rooms are very expensive and the food at the hotel is very expensive too! I don't know how a large family could afford to eat there. Other than that, I would definitely recommend staying if only for a night or two.

Room Tip: The rooms have a refrigerator so buy breakfast and lunch foods and eat in your room to save some mon...
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Aulani, a Disney Resort & Spa

Address: 92-1185 Ali'inui Drive, Kapolei, Oahu, HI 96707
Phone Number:
Location: United States > Hawaii > Oahu > Kapolei
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Kapolei
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Aulani, a Disney Resort & Spa 4.5*
Number of rooms: 819
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Also Known As:
Aulani, a Disney Resort & Spa In Hawai`i Hotel Kapolei
Aulani, a Disney Resort And Spa In Hawai`i
Aulani, a Disney Resort & Spa Hawaii/Oahu

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