I came to Aulani Disney Resorts to spend Christmas and New Year, a total of ten nights with my family. At the time of writing this review we are half way, spent here five nights. I am a member of the Austrian vacation club company Cordial, which has a partnership with DVC. We are staying in a two bedroom villa. Having said that, you understand we come from Europe, and are used to a bit different culture regarding hotels and resorts, especially restaurant standards. I red reviews both at tripadvisor and Yelp, and seen a lot of photos before arrival, and based of everything I had build some kind of expectations about the resort. I am very well traveled all over the world, and I have seen a lot of places, from luxury to basic, depending on what kind of trip I have been on. It’s a nice Resort, but there was no wow experience upon arrival. There have been a lot of negative writings about the restaurants. Ama Ama is the resorts highest standard restaurant. In the dining guide in the rooms it’s advertised as “casual elegant dining”. The dining experience is really noting to brag about. The ambiance is really poor! The restaurant is like an Applebee’s or TGI. There is a dress code for this restaurant, but you have still people in swimwear and T-shirt, and men with a cap on the head, sitting at the table next to you, sitting. Not very civilized or elegant! We have no complaint about the quality of the food, and we did not find it that expensive either, as many people have complained about. But, if the resort is supposed to be a five star establishment, they should have a decent restaurant within the premises. That would be a restaurant white tablecloth standard, and where the dress code is enforced. Now there is a restaurant with three star standards.
The rooms are spacey and OK, the beds comfortable. Restaurants, pools and garden are too limited or small, considering the number of hotel rooms (359) and vacation club villas (481). If the place is fully occupied at peak season, and if we count with a moderate number of 3 persons per room, we have 2520 persons at the premises. How many sun chairs do you think there are? How many persons have space in all of the pools and water area? I really wonder how qualified the people who have planned the resort, have been for the job? And one thinks the Disney Corporation have some know how about resorts?
There are totally three Jacuzzi's, which all are full of kids equipped with goggles swimming and diving. I understand they like the warm water, but it’s not a kid’s swimming pool? I know it’s a resort with emphasis for families with children, but still. No supervision from the resort personnel at all! The best part is the beach.
The service is very friendly, polite and good averall. Because of the poor standard of restaurants, no enforced dress code, no supervision of Jacuzzi's, I give only a average rating
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.