We stayed for 1 week in November as a family of four.
Highlights: exceptional service, great pools and slides for kids, mostly free kids club, calm lagoon for swimming, activities all day long.
Room for improvement: expensive food at resort.
By completing online check-in before you arrive, you are handed your room keys and info packet when you get out of your car and don't need to go to the front desk.Everyone is friendly, welcoming and do a good job answering your questions. After a brief tour of the impressive lobby, we went to our room which had a queen bed and sofa pull-out for the girls. The bathroom was large, wifi signal excellent, and balcony space adequate. We booked a standard view, which was of the West Oahu mountains and the parking garage. It would have been nice if the architect had included a "green"/Eco-roof with plants or trees at the top of the parking garage to improve the view. I also would have been happy with a peacock tied to a tiki statue or something equally Hawaiian, but I digress.
The pool and beach area always had chairs available, and amazingly the umbrellas and chairs at the beach were free. Also, for a first, the staff actually removed towels from "saved" chairs if they were unoccupied after an hour. The rainbow reef was fun for snorkeling, although a little on the cold side. Life vests and towels were readily available for use.
We used the grill by the lawn a few nights to grill some steaks and enjoyed the ocean-walk to the other lagoons/properties.
Kids loved the kids club and we took advantage of them staying for dinner while we drank Mai Tai's.
Would stay here again, but only if we brought the kids.
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- Also Known As:
- Aulani, a Disney Resort And Spa In Hawai`i
- Aulani, a Disney Resort & Spa In Hawai`i Hotel Kapolei
- Aulani, a Disney Resort & Spa Hawaii/Oahu