My daughter and I were in Hawaii for a one week vacation. One of her main goals for the trip was to snorkel with the turtles. It wasn't until we were in Kailua did I spy a small dive shop to stock up on some snorkeling gear and a waterproof pouch to keep our keys and phones in while we swam. (I already drowned on electric rental car key & did not want to do it again :)). Anna was the person who greeted us and immediately started to take care of us. She listened to what we wanted, and she showed us what she had. Of course, since we were not experienced snorkelers, I was going more by cost than name brand or top of the line with all the bells and whistles. That did not decrease the level of help Anna gave us, or the amount of patience she had while assisting us in making decisions. The gear we bought was not the cheapest but, the next level up. There was only one waterproof pouch. After we had made our decisions on the gear, Anna gave us a map & suggested some other areas, including Kailua, where we might try snorkeling. Then, I saw the "Trip Advisor" sign & mentioned that I was a very active Trip Advisor reviewer. She said that Aaron's gives a discount to all "Trip Advisor" reviewers, and low and behold, I had a discount without a coupon or anything! The only downside to this story is once we actually used the snorkeling equipment, my daughter's snorkel's wave protector at the the top of the snorkel would get stuck. Our purchase was toward the end of our trip and we were staying in Honolulu & were not planning to return to Kailua. No problem, I thought. I'll just call when we got home & and ask to exchange it by mail. However, just like this review, by the time I got around to it, it was a full month later until I read the receipt & it said, "14 day return policy". UGH! I didn't even try to call. I play by the rules. So, just a heads up, go try your gear, and give yourself ample time to go back if you have any trouble :)
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