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“Relax even on a rainy day” 5 of 5 stars
Review of Turtle Bay Resort

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Turtle Bay Resort
4.0 of 5 Resort   |   57-091 Kamehameha Highway, Kahuku, Oahu, HI 96731   |  
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Hotel website
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Hotel amenities
Special Offer
20% Off + Breakfast!
Ranked #1 of 1 Hotels in Kahuku
Certificate of Excellence 2014
GreenLeadersPlatinum level
Honolulu, Hawaii
Top Contributor
57 reviews 57 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
77 helpful votes 77 helpful votes
“Relax even on a rainy day”
5 of 5 stars Reviewed yesterday NEW

We love coming here especially on the weekends. Lucky enough that we do live here on the island of O'ahu. The property is really a beautiful place all around. This is where we go for our stay-cation, away from the bustling town of Waikiki. The service and it's people are always pleasant.

Green Features: I know that the food they serve here are grown locally. When sea lions are beach here, they always make sure that is properly watched and cared for.
  • Stayed March 2015, traveled as a couple
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,173 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (469)
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English first
1 review
5 of 5 stars Reviewed yesterday NEW via mobile

Turndown attendants TEORA and JANETTE at the Turtle Bay Resort in Hawaii were very nice, accommodating and helpful! They were super friendly and made sure our stay were comfortable by providing the things we needed! I will highly recommend them and this resort to anyone.

Stayed March 2015, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

We first found out about turtle bay from a Hollywood movie in which it was featured and it looked nice so we decided to book a room here for our anniversary and we could have been happier with our choice! Staff was friendly, rooms were clean and cozy and Arnold Palmer golf course was exquisite!! It's way out of Honolulu the city but it's worth the 1hr drive as it's near world class surfing and snorkeling beaches!!

  • Stayed September 2014, traveled as a couple
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rochester, Minnesota
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Turtle Bay is expensive.. I found a discount on line.The hotel did not offer it to me on the phone until i mentioned it to them. All rooms face water so that is a plus. The furnishings were beautiful and comfortable and clean..The staff was friendly and helpful. I only ate breakfast there which was okay. I noticed some travelers had vouchers. That would be a big benefit as the buffet was $30.00.

  • Stayed March 2015, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi, Kenya
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

We have been here 4 times and loved it each time. Highly recommend it. The staff are superb.The food is fantastic. The customer service is top notch. We also highly recommend the diving. Erwin and his wife. Esther and their dive masters are great.The only thing that could be improved on are the mattresses, but we slept decently enough.

Stayed March 2015, traveled as a couple
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North Sydney, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed at Turtle Bay for 5 nights as the second part of our honeymoon in Hawaii. After a very average experience during the first part, we were tired and a bit iffy about the service we can expect.

My wife checked us in and she said that the gentleman who she spoke with was "amazing". He listened and understood how we were going with our trip. He advised that although there were no complimentary upgrades they could offer, he would put us on the 4th level (of 6), offered the option of a sunrise or sunset view and asked us to return to change rooms if we were not satisfied.

.... We were EXTREMELY satisfied with the room, experience and service offered.

The Hula Grille located in the lobby area of the resort had good food and service. The gym staff and facilities, great. We came back from a walk on our 3rd day (I think) and Danna (management) had sent us a complementary bottle of champagne (thank you). The beach next to the resort is AMAZING. We tried snorkeling for the first time while we were there and loved it.


Negatives: The helpful guys at the recreation desk were not the friendliest and not the most helpful. There's a restaurant on the beach called Ola's we found to be a bit on the pretentious side. We had lunch and cocktails there which was great (both food and drinks) but the service was average. We tried again to have lunch there the following day and with 80% of the restaurant empty, they asked us to wait to be seated so after a few minutes, decided to go to the pool bar. The staff behind the bar, again, exceptional. The waitresses were a bit of a hit and miss.

We highly recommend Turtle Bay Resort and have them now as our default place to go if we want a guaranteed relaxing holiday.

Thank you so much!!

Room Tip: It's very likely that the staff will put you up in the best possible room
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Green Features: They have a nice story about the Humu (Hawaii's national fish) and what they are doing to protect the environment. If we went by there service and ethics, it's likely that they are doing everything they can to protect the area
  • Stayed March 2015, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ireland
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Where do i start, the first thing i would say is the website does not do this hotel / resort any justice. While you get a sense of size and comfort the website does not demonstrate the amazing levels of service you receive. Most importantly the effort that is taken to make sure your stay is perfect in every way. From the first moment you arrive the valet staff are there assisting and giving advise and recommendations, which continues through to the check-in staff. Do not be shy of the activity desk. They are friendly and have allot of experience across all of the activities, which we found very valuable when planning out your days.

Honestly i have never been at a hotel this large, while being treated like i am staying at a small boutique hotel.

The rooms are fresh and brand new post the renovation, the bathrooms are fantastic and all the small things have been thought about, from nice towels, to empty fridges for drinks and food you may purchase.

The easiest way to review this stay was perfect, perfect people, rooms and location.

We will be back for sure!

Room Tip: East Wing highest floor. Floor is not critical but east wing is the winner as it looks out over the...
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  • Stayed March 2015, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Turtle Bay Resort

Address: 57-091 Kamehameha Highway, Kahuku, Oahu, HI 96731
Phone Number:
Location: United States > Hawaii > Oahu > Kahuku
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Kahuku
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Turtle Bay Resort 4*
Number of rooms: 443
Official Description (provided by the hotel):
Set on 880 ocean-front acres of Oahu, Turtle Bay Resort is the only true full-service luxury resort on the island's legendary North Shore. Modern architecture graces this six story hotel on Kuilima Point, where all rooms provide an oceanview. Our guests enjoy the natural tranquility of the North Shore lifestyle and spectacular ocean views from every one of the 443 magnificent beach cottages and guest rooms. The resort features two lushly landscaped pools, two championship golf courses, ten tennis courts, horseback riding, hiking and mountain bike trails, a surfing school, world-class dining and shopping. For group meetings, the Conference Center at Turtle Bay Resort houses the latest in learning and presentation technology with more than 31,000 square feet of meeting space. Video conference hosting, high speed wireless Internet and a host of other IACC approved technologies are available. ... more   less 
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Also Known As:
Turtle Bay Hotel Kahuku
Turtle Bay Kahuku
Turtle Bay Resort Oahu
Turtle Bay Resort Hawaii/Oahu
Turtle Bay Oahu

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