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“Such a Great Place to Stay” 5 of 5 stars
Review of Turtle Bay Resort

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Turtle Bay Resort
4.0 of 5 Resort   |   57-091 Kamehameha Highway, Kahuku, Oahu, HI 96731   |  
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Surf Contest Special
Ranked #1 of 1 Hotels in Kahuku
GreenLeadersPlatinum level
Sydney
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
“Such a Great Place to Stay”
5 of 5 stars Reviewed March 14, 2013

We stayed at the Turtle Bay Resort for 5 nights in January and loved it. The rooms were very spacious and very clean. The food and service in all the restaurants was really good. There are a number of restaurants to choose from and we ate at all of them and enjoyed our meals. Turtle Bay Resort isn't a brand new resort but we found it to be very well maintained and clean. The size of the resort and its facilities also means that there's plenty of room for everyone to enjoy. I would definitely go back and would recommend Turtle Bay Resort to anyone.

Room Tip: Ask for a room away from the lifts.
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TurtleBayResort808, Manager at Turtle Bay Resort, responded to this review, March 22, 2013
Aloha, Thank you for recommending us to others on Trip Advisor. We’re happy to hear you enjoyed our spacious rooms and our restaurants. We hope to have the honor of a return visit soon. Mahalo!
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3,021 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (802)
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English first
Ainsworth, Nebraska
Senior Reviewer
9 reviews 9 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 14, 2013

My husband and I stayed at this resort for 4 nights. We had a very nice time. The grounds are beautiful and the rooms are very nice. Be sure to take a hellicopter ride around the island. That was the highlight of our trip. The surf was high while we were there but we were stiill able to get in the water and snorkel a bit. The pool and the hot tub were both very nice. I would advise you to rent a car if you plan to leave the resort.

Room Tip: ask for the ocean front deluxe room so that you will have a balcony with table and chairs. Our room...
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  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TurtleBayResort808, Manager at Turtle Bay Resort, responded to this review, March 22, 2013
Aloha, Thank you for sharing you had a great vacation at Turtle Bay. We’re glad you enjoyed snorkeling, the view and our swimming pools. We are proud to be the only Hawaii hotel with a helicopter pad on property. We’re sure you made amazing memories on the helicopter tour! Mahalo for recommending us to others. We hope to see you again soon!
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Albion Park
Senior Contributor
23 reviews 23 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed March 14, 2013

We stayed at Turtle Bay for 2 nights and the service from the staff was excellent, on arrival the bell service was fantastic from the concierge, partically Roger, Joseph and Jeff, excellent local knowledge and always willing to lend a hand. We ate at Lei Lei's one night, service was great food was average, and Ola' the other night our server Chris was great and the food was amazing would recommend if you are staying there. Resort is beautiful and well kept rooms are getting tired but are in the midst of renovation the wing with rooms 53-83 currently out of action they are due to be completed in the next couple of weeks. We look forward to coming back one day.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TurtleBayResort808, Manager at Turtle Bay Resort, responded to this review, March 22, 2013
Mahalo for the perfect rating on Trip Advisor! It brings a smile to our faces to know you had a memorable stay and that so many of our employees had such a positive impact on your vacation. We will be sure to commend Roger, Joseph, Jeff and Chris for their excellent customer service and pass your review on to them. We look forward to your next visit and hope you don’t stay away too long. Aloha.
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Wildomar, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 12, 2013

We stayed in the bungalows facing the ocean not the hotel. Everything was perfect They are renovating the hotel, bungalows are the way to go. Not one com plaint. Plan on going back and staying there in paradise

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed March 11, 2013

Severely disappointed - that's about all my wife and I could say about Turtle Bay resort. I understand renovations have started since we were there a few months ago and there have been a lot of ownership issues over the years, but for how much they are charging per night it really was unacceptable to us. Like many others are saying on here, the rooms have a lot to be desired and the staff at the front desk were not up to the standards of other resorts my wife and I have stayed at in Hawaii. The one positive thing I can say is that we were offered a full refund for our stay after speaking with the management. After cancelling, we immediately called Hilton Hawaiian Village (where we had stayed before) and booked a room. We ended up driving an hour back into Honolulu, but it was completely worth it to us. I'm very hopeful that the new management brings stability to the resort and that the renovations are completed quickly and tastefully. This property has a lot of potential, but needs some TLC.

  • Stayed October 2012, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vancouver
Senior Contributor
45 reviews 45 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed March 10, 2013

We had a great trip with our 13 year old son. We started in Waikiki so he could see all the bustle and then escaped to the north shore. The hotel is very tired, however, we rented one of the 3 bedroom villas privately which was top notch. New - great layout - top of the line appliances - wifi - each bedroom had its own tv - great master suite - park your car right outside - great view over the private pool and hot tub to the ocean. we made our own breakfast and lunch and then ate dinner at various places both on and off the property. The best was all the activities: our son went horse riding, segway, surfing lessons, surfing competitions, ucelele lessons, snorkling with turtles, helicoper ride. For me the yoga class was top notch - and the loungers by the pool were very comfy. Two golf courses for my husband. We looked high and low and we didn't find anything close to this level of comfort and class on the laid back north shore.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TurtleBayResort808, Manager at Turtle Bay Resort, responded to this review, March 14, 2013
Horseback riding, segwaying, surfing, ukulele lessons, snorkeling, golfing, snorkeling, yoga and helicopter tours- sounds like your family had a great time at Turtle Bay! On your next visit be sure to try out the open bottom kayak tour and also explore our 5 miles of coastline and hiking trails. We appreciate the perfect rating on Trip Advisor and hope to see your family soon! Mahalo!
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Eden Prairie, Minnesota
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 9, 2013

Just got back from Wanderlust-Turtle Bay Resort, had a number of concerns going in based on Trip Advisor feedback, yes hotel is in need of renovation and they are in process of doing that, but I would take the wonderful views, friendly staff and the Northshore lifestyle over the hustle and bustle of Honolulu anytime. Without a doubt it is great to have a vehicle to visit some of the great sites and locations of the Northshore including Ted's Bakery, Shrimp Trucks and Luibueno's Mexican and Latin Cuisine in Haleiwa (20 minute drive from Turtle Bay) but worth the drive. Tuesday night open mic at Turtle Bay Resort was added treat, if you want to hear lots of local talent on stage, join Rocky and crew for rocking good time. Also want to compliment the local acts that entertained in the lobby bar. Hats off to the staff and management of Turtle Bay, things will only get better as the renovation continues, I am also a frequent travel and look forward to returning to Turtle Bay.

Room Tip: Recommend third floor or higher to ensure you get a balcony.
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Stayed March 2013, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TurtleBayResort808, Manager at Turtle Bay Resort, responded to this review, March 14, 2013
Aloha, We’re glad you enjoyed the live music in our Lobby Lounge as well as Kanikapila (open mic) night at Surfer, The Bar. We are thrilled the aloha spirit of our staff had such a positive impact on your stay during the Wanderlust Festival. We look forward to your return. Mahalo.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Turtle Bay Resort

Address: 57-091 Kamehameha Highway, Kahuku, Oahu, HI 96731
Phone Number:
Location: United States > Hawaii > Oahu > Kahuku
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Kahuku
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Turtle Bay Resort 4*
Official Description (provided by the hotel):
Set on 880 ocean-front acres of Oahu, Turtle Bay Resort is the only true full-service luxury resort on the island's legendary North Shore. Modern architecture graces this six story hotel on Kuilima Point, where all rooms provide an oceanview. Our guests enjoy the natural tranquility of the North Shore lifestyle and spectacular ocean views from every one of the 443 magnificent beach cottages and guest rooms. The resort features two lushly landscaped pools, two championship golf courses, ten tennis courts, horseback riding, hiking and mountain bike trails, a surfing school, world-class dining and shopping. For group meetings, the Conference Center at Turtle Bay Resort houses the latest in learning and presentation technology with more than 31,000 square feet of meeting space. Video conference hosting, high speed wireless Internet and a host of other IACC approved technologies are available. ... more   less 
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Also Known As:
Turtle Bay Hotel Kahuku
Turtle Bay Kahuku
Turtle Bay Resort Oahu
Turtle Bay Resort Hawaii/Oahu
Turtle Bay Oahu

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