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“Picturesque Spot With Activities Galore” 4 of 5 stars
Review of Turtle Bay Resort

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Turtle Bay Resort
4.0 of 5 Resort   |   57-091 Kamehameha Highway, Kahuku, Oahu, HI 96731   |  
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Ranked #1 of 1 hotels in Kahuku
GreenLeadersPlatinum level
Miami, Florida
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
33 helpful votes 33 helpful votes
“Picturesque Spot With Activities Galore”
4 of 5 stars Reviewed December 4, 2012

We spent four nights in early November 2012 at Turtle Bay in the main hotel on the 6th floor. Our room faced NE, which meant it was bright in the mornings and quieter during the evenings. If we had the opposite view, we would have seen an amazing sunset each night from the comfort of our balcony. Played three rounds of golf...would definitely recommend the Palmer course. Went surfing a couple times, drank Lava Flows by the pool, rented a car and checked out local beaches and shrimp trucks. All in all, it was a perfect home base to explore the North Shore.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TurtleBayResort808, Manager at Turtle Bay Resort, responded to this review, December 13, 2012
Aloha and Mahalo for rating us on Trip Advisor! We are very happy that you chose to stay at Turtle Bay Resort during your visit to Oahu. We are happy that you enjoyed yourself and enjoyed playing on the Palmer course. We would love for you to return and visit us again someday!
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (720)
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Sydney
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed December 3, 2012

A few days on from our stay and my husband and I are still stumped by the glowing reports that convinced us to stay at Turtle Bay for 2 nights of our honeymoon. We're not sure if they're from people who keep going back again and again so know what to expect or from people who haven't travelled much and don't have anything to compare it to?
We have travelled extensively throughout Europe, the US and the Pacific and would return to many of the gorgeous hotels & resorts we've stayed at, but not this one.
The rest of the time we stayed at Waikiki at the Moana Surf Rider and the hotel and service were impeccable - for less cost - we should have stayed there the whole time in hindsight. Cost was not an issue as it was our honeymoon but it's awful to feel like you've not only had a bad experience but that it's cost us more than a fantastic one.

We found the front desk and Surfer bar staff surly and the bell desk staff stood round and chatted to each other instead of helping people. At least the housekeepers in the corridor said hello!

The spa was a huge disappointment - while my massage was lovely the facilities were very dated, after a 80 minute massage I came back to shower and there were still old razors and a face washer from the previous guest on the ground in the shower and I could hear the staff through the locker room door cursing the next guest who was running late.
Once the 20% tip was dictated, the 80 minute massage was $245!!!
Actually, it felt like there was a 'hidden extra' to everything at this resort - we had a Golf package but to play on the better course you had to pay an additional $25 per round - surely they'd expect that people booking a Golf Package are reasonable golfers and would choose to play that round and include it in the package?

We took a look at the restaurant for breakfast but it was like stepping back to the 80s. The decor is horrendous and not even the view through the brown tinted windows could redeem it so we stuck with coffee.

The rooms were very large (we saw a few as moved from our first one which overlooked the roof of the kitchen by the pool and filtered greasy smells into the room when we had the balcony doors open) but dated.

The only real redeeming feature of the resort was its location on the beautiful North Shore. We've recommended to our friends travelling to Hawaii in future that they stay at Waikiki and do a day trip to Waimea Bay and Sunset Beach. We were told that there are renovations being done next year but that didn't help our stay and not sure if it will help future ones. The resort really needs to be bowled over and rebuilt!

Room Tip: Ask to be away from the greasy smell wafting from the kitchen by the pool!
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  • Stayed November 2012, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TurtleBayResort808, Manager at Turtle Bay Resort, responded to this review, December 13, 2012
Aloha! Thank you for rating us on Trip Advisor. We are glad that you enjoy the Fabled North Shore of Oahu. However, we are sorry to hear that your experience with us was not satisfactory. We will be undergoing many changes starting in January 2013 all our rooms will be updated and completely renovated. We would like you to come back when the changes are done to see if we can win back your trust. Mahalo.
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Los Angeles, California
Top Contributor
127 reviews 127 reviews
34 hotel reviews
Reviews in 41 cities Reviews in 41 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed December 1, 2012

The golf is great, and try Lei Lei's Bar and Grill connected to the pro-shop. The food there is great. However, this is the only resort that I have been to on Oahu where the bugs (flies and mosquito) seemed to be inescapable. When we were here the UNLV basketball team was there, and they were perfect gentlemen, however any team takes up a lot of food, time and staff attention.
There is only one road in and out of this toe

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TurtleBayResort808, Manager at Turtle Bay Resort, responded to this review, December 13, 2012
Mahalo for taking time out of your day to rate us on Trip Advisor. We are pleased to hear that you enjoyed the golf and Lei Lei's Bar and Grill! Mahalo!
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Nashville, Tennessee
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed December 1, 2012

We stayed on the North Shore for 4 days of our honeymoon after staying 3 days in Waikiki and this was pretty much the only place to stay. The location is amazing with the beaches, pools, and views from the balcony. It is definitely a resort atmosphere with the fancy restaurants and overpriced buffets, and with a limited selection of food places outside of the resort you are stuck with paying the high resort prices. The hotel lobby is really cool being open air on one end and floor to ceiling windows facing the ocean. Once we got to our room on the 4th floor you could tell it was an older hotel with the bathroom design and the AC being noisy. Not that this was a deal breaker by any means. We had lots of activities planned outside of the resort already so it would have been nice if we could have "opted out" of some of the "included" things in the $30/day resort fee and gotten a better rate, but that is how hotels make their money...We went to the Polynesian Cultural Center, Kualoa Ranch, and the Sea Life Park. All of these are highly recommend and were amazing.

Most of the nights we kept the AC off and left the balcony door open and on our last night about 1AM the smoke detector starting going off in our room....We called down to the front desk and maintenance came to the room to "unplug" it so it wouldn't happen again that night...They said that sometimes with the pressure changes of having the balcony open it triggers the alarm! One would think that a nice resort such as this would update their fire alarm system to not have this happen, and then when we checked out the next morning and mentioned it to the front desk they just swept it under the rug.

If you are planning a getaway trip and want a resort where you can do everything, not have to drive off property, have amazing views, and just sit on the beach then I would recommend staying here. We planned our honeymoon around all of the activities like I mentioned above and if I were to do this trip again I would book our entire stay in Waikiki. I would do this since everything on the North Shore is within driving distance (around 40 miles / 1.5 hours or less) and having Waikiki as a home base gives you more variety in dinning, shopping, nightlife.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TurtleBayResort808, Manager at Turtle Bay Resort, responded to this review, December 13, 2012
Aloha and Congratulations! We hope that you had a wonderful and exciting honeymoon here on Oahu! Thank you for taking time to rate us on Trip Advisor. We are glad that you enjoyed our amazing views and the activities that the North Shore has to offer. We are sad to hear that the smoke alarm went off in your rooms. All are rooms will undergo major renovations beginning January 2013. These renovations will fix any problems such as the ones you encountered. We are excited for the changes and invite you to experience them once they are completed. Mahalo!
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1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 29, 2012 via mobile

My family and I. Went there and we all loved it! The property was rlly nice and the beach is amazing! The water on the beach is very clean and there are free snorkel rentals! The room was very clean and the view is amazing! The pool is awsome there are 2 hot tubs I believe and and pool for babies, a pool tht is 4ft and another pool that goes from 3.1ft to 11ft! I would definetly go back.

  • Stayed November 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TurtleBayResort808, Manager at Turtle Bay Resort, responded to this review, December 13, 2012
Mahalo for the perfect score on Trip Advisor! We are very happy to hear that you loved staying at Turtle Bay! We are happy that your family was satisfied with our pool as well as our beaches and that you took advantage of our free snorkel gear rentals! Turtle Bay is a great place to explore the underwater world! We would love for you and your family to make a return visit! Mahalo!
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Woodinville, WA
Top Contributor
53 reviews 53 reviews
29 hotel reviews
Reviews in 36 cities Reviews in 36 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed November 27, 2012

Turtle Bay is pretty much the only place to stay if you want a resort in the Northshore of Oahu. The location is wonderful. the beach is very nice. The property is on a point so there are no bad views. The rooms are a bit tired and in need of repainting. They are very large and do have a mini frig. I liked opening up my sliding glass door although is squeeked and hearing the ocean crashing. Heaven in Hawaii. There are a couple of restaurant choices but after a few days they become old and pricey. Less expensive options are the shrimp trucks and Teds Bakery and other northshore delicacies like huli huli chicken. I hear they will be fixing up the rooms in the near future. I did get to see the villas and they looked beautiful as well as the cottages. For a great activity go to Dillingham air field to take a glider ride at the Original Glider rides.

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TurtleBayResort808, Manager at Turtle Bay Resort, responded to this review, November 30, 2012
Aloha and Mahalo for rating us on Trip Advisor! We are happy to know that you had a pleasant stay at the hotel. We are glad that you enjoyed our location, views and beaches. You are correct about our rooms. They are scheduled to undergo major room renovations beginning in January of 2013. We invite you to come back and experience the new rooms once they are completed! Mahalo!
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Contributor
19 reviews 19 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed November 27, 2012

I booked this room for a weekend as we had a family wedding on the North Shore and this is really the only place to stay on that side besides vacation rentals. They did accomodate an early check in, which was nice. But upon arriving at the room, there was a maintenance man in there fixing the lights, which were a hideous flourescent which barely lit the bathroom. The walls were weathered and the bathroom items (tissue holder, soap dish, etc) looked like they were there from the 80s. I was not impressed. The furniture was also in need of a facelift. I have stayed recently in the cottages and they are impressive and new compared to the rooms. I also wonder if because we got the local rate, we got the lower end room. In the future, i will probably just drive home, or rent a vacation rental. Not impressed with the grounds, even though the staff was nice.

  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TurtleBayResort808, Manager at Turtle Bay Resort, responded to this review, November 30, 2012
Mahalo for taking the time out to share your thought and feelings about us on Trip Advisor. We are glad that you felt that our staff was nice. We are sorry that you were not satisfied with your room. We are please to let you know that major room renovations are slated to begin in January 2013. We look forward to the amazing changes and hope you can give us the honor of a return visit once they are complete. Aloha!
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Additional Information about Turtle Bay Resort

Address: 57-091 Kamehameha Highway, Kahuku, Oahu, HI 96731
Phone Number:
Location: United States > Hawaii > Oahu > Kahuku
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 hotels in Kahuku
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Turtle Bay Resort 4*
Official Description (provided by the hotel):
Set on 880 ocean-front acres of Oahu, Turtle Bay Resort is the only true full-service luxury resort on the island's legendary North Shore. Modern architecture graces this six story hotel on Kuilima Point, where all rooms provide an oceanview. Our guests enjoy the natural tranquility of the North Shore lifestyle and spectacular ocean views from every one of the 443 magnificent beach cottages and guest rooms. The resort features two lushly landscaped pools, two championship golf courses, ten tennis courts, horseback riding, hiking and mountain bike trails, a surfing school, world-class dining and shopping. For group meetings, the Conference Center at Turtle Bay Resort houses the latest in learning and presentation technology with more than 31,000 square feet of meeting space. Video conference hosting, high speed wireless Internet and a host of other IACC approved technologies are available. ... more   less 
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Also Known As:
Turtle Bay Hotel Kahuku
Turtle Bay Kahuku
Turtle Bay Resort Oahu
Turtle Bay Resort Hawaii/Oahu
Turtle Bay Oahu

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