We just spent a wonderful week in Maui with one horrible experience at Mendes Ranch. We never step foot on the ranch, and never will due to the poor business practices and rudeness of the owner. In a nutshell, one family member could not attend a scheduled group ride. We were told on the phone weeks before that a charge would not be applied until riders showed up. We were not given a confirmation number or told their cancellation policy (which apparently is 24 hours notice). What turns out to be, in my opinion, a misunderstanding on the part of the employee who took the reservation and failed to give communicate the policy , should have been dealt with differently. We were charged a full price ride, plus $20 for a lunch...completely unfair and stupid on their part. The least they could have done was charge for a partial fee..and never charge for the lunch, that was ridiculous! They just lost any future business from our family and friends who live in Maui. We travel there often and will stick with other horseback riding companies. It is a shame that $120 is going to cost them so much more in the long run. The other family members who did go enjoyed their ride but it left a black cloud over everyone's day...a little customer service goes a long way.
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