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“a perfect stay” 5 of 5 stars
Review of Wailuku Guesthouse

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Wailuku Guesthouse
2.5 of 5 Bed and Breakfast   |   210 South Market Street, Wailuku, Maui, HI 96793   |  
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Hotel amenities
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book 4 days 5th day free
Ranked #2 of 3 Wailuku B&B and Inns
Certificate of Excellence 2014
A TripAdvisor Member
“a perfect stay”
5 of 5 stars Reviewed July 27, 2005

We loved the Wailuku Guesthouse! It was a perfect three day retreat for us, and we could not have been more happy with the stay. We would describe it as clean, comfortable, no-nonsense, friendly and easy to use. Definitely give it a try, for the price you can't beat it. Thanks Maureen and hello to "boy" for us, from your recent chicago guests with the "girl"!

Stayed July 2005
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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172 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
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English first
A TripAdvisor Member
5 of 5 stars Reviewed March 19, 2005

I just visited the Wailuku Guesthouse. It really is a find on Maui. Clean rooms at rock bottom prices. The new saltwater pool and waterfalls make it something special. The hostess, Maureen, really knows how to treat her guests. Kalani, the Golden Retriever adds to the atmoshere. I reccomend this little hidden hide-away in the midst of old Wailuku to everyone.

MMargaret

Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed February 27, 2005

The Wailuku guesthouse is Maui's best kept secret It is tucked away from the touristy hustle and bustle. The guesthouse is both clean and cozy along with a beautiful garden setting and pool. Maureen, the owner of the guesthouse, is generous and warm and made our trip the best ever. The price is very affordable and the hospitatilty is tops! We cannot wait to return and will definately pass on our find to all our friends planning a trip to Maui.

Tina Reynolds

Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 stars Reviewed September 19, 2003

Maureen and Doug were wonderful hosts for my single room over a week.
When I arrived they gave me beach towels, a Wonderful local tour guide to Maui for use during the stay, and a cooler to keep my food and bererages cold. The room rate was very low compared to my friend's at the business conference.

I plan to return in February 2004 for a week with my wife on vacation.
It was very pleasant to get up and find oranges and papaya from their trees on my doorstep. Also, the lush back yard and above ground pool were wonderful in the morning to read and exercise.

I recommend you try it.....I did and will go back!

John from Colorado

Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
1 of 5 stars Reviewed August 2, 2003

The Wailuku Guesthouse is an illegal operation. It is an old house in a residential district. Maureen Levin and husband Doug Levin are using the basement of their home as tourist trap. These internet criminals offer on the website beautiful rooms and take creditcard downpayments. These downpayments are not refunded when the rooms are refused. We were tricket into the Wasibi-Room for price you can stay at the Maui-Beach-Hotel which also gives free breakfast near the pool. The Wasibi-room has a view to wheels of parked cars, has not even a sitting area and a 71 inch ceiling. Only outlaws may chose such a hideout.

Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Owners at Wailuku Guesthouse, responded to this review, September 22, 2003
PLEASE NOTE: as the proud owners of the Wailuku Guesthouse we are responding to a recent negative post. Below please find the text of a letter we wrote responding to the Hawaii Department of Consumer Affairs regarding this matter. We are pleased to report that after inspecting our facilities, they had no issues with us and closed Mr. Parnigoni's case against us. We also encourage any of our many satisfied guests to respond as well should you discover this review.June 26, 2003 Colette K. Watanabe State of Hawaii Office of Consumer Protection Department of Commerce & Consumer Affairs 1063 Lower Main Street, Suite C-216 Wailuku, HI 96793 Re: Case Number OCP 2003-0732Dear Colette: First, let me apologize for myself and Mr. Parnigoni for troubling you with this matter. Although he describes us in the worst possible terms, I assure you we are reasonable and operate a nice inexpensive place to stay.Our policy is very clear and is outlined in the contract Mr. Parnigoni already provided you. Although hotels are more flexible about their reservations, allowing them to be changed or canceled at the last minute, vacation rentals cannot operate this way. Typically, like ours, they're priced significantly below hotel rates and one of the ways they do so is by locking up reservations instead of allowing flexibility. You'll see examples of this with both airlines and the new internet hotel booking services (like the hotels website) that offer significantly lower rates for non-cancelable reservations.Some explanation here might be helpful. When we take a reservation, from that date forward we tell all others interested in that room that it is unavailable. Thus, last minute cancellations are very difficult to fill. If we allowed them, we estimate we'd have to raise our prices 20% or more to generate the same revenue. However, that's not our business model. Instead we try to be one of the least expensive nice clean places to stay on Maui. To do so requires us to operate with a no cancellation policy amongst other things. In Mr. Parnigoni's case, he made his reservation complaining about how impossible it was to find an inexpensive place to stay on Maui, and was quite relieved to find us. Since we didn't have any one room available for his entire stay, we offered to let him switch rooms part way through to accommodate him. He even asked us for a discount, which we granted.There were no problems with his room the first few days, but when he met up with some friends who offered to let him stay with them in their condominium in Kihei, suddenly we were a horrible place. He started complaining about the room, and about being on the ground floor in the Wasabi room (he calls it a basement, but it's not). We weren't sure; in Mr. Parnigoni's mind these might be legitimate complaints, but we were suspicious of his motivations because of their timing.We'd seen this before; about once a year or so someone gets creative about trying to get a refund for their reservation. It's an unfortunate aspect of working with a no cancellation policy, but it exists. We used to accommodate these people seeking to back out of their contract, but we don't anymore. (Frankly, we just grew tired of being their doormats). In Mr. Parnigoni's case, we even offered to try and rent the Plantation Room for him, but he refused to give us the key. If we had been able to rent it at the last minute to someone else, we would have gladly refunded his money.To respond to Mr. Parnigoni's complaints about the room itself, all we can say is there's a small book on the dresser of every room where we encourage visitors to leave messages and suggestions. Each of those books is filled with positive comments from our guests about what a wonderful, inexpensive place to stay we are and how happy they were to find us. Mind you, we are NOT a fancy or traditional place to stay, and no we don't have bolt locks on our doors (we don't need them and won't install them), but we work very hard to provide nice clean accommodations at a reasonable price and almost all of our guests appreciate that.Since you're right here in Wailuku, you're welcome to come visit our place and see both the Wasabi and Plantation rooms for yourself. You may also read the guest books if you would like. I can offer no better way to counter Mr. Parnigoni's allegations about our facilities. Since it's best to come on a day that the rooms are empty and a time well be here, we do request you make an appointment.I should also comment about the illegality of our business. Our permit application has been filed with the county for over a year and a half, which due in part to the backlog in the County Planning Department, can take several years to complete. The Mayor's stated policy is to allow permissible operations to continue to operate while those permits are pending. In the meantime, for legal reasons the planning department responds very technically to any public inquiries by stating that such businesses are illegal because they're operating without a permit. This includes Francis Cerizo (who I've met with several times and is a very nice guy).In fact, Mr. Parnigoni didn't just contact, he filed a complaint with the Planning Department in addition to the complaint he filed with you. They came and inspected our facilities, and I am pleased to report they made no negative comments about their condition.We normally make every effort to reasonably settle these matters with our guests beforehand. However, in Mr. Parnigoni's case it was exceedingly difficult to do so. He was extremely aggressive about his demands, to the point where my wife was in fear for her safety. Due to this, I also avoided explaining ourselves to him, not wanting to risk a confrontation. This letter may in fact be the first time he hears our side of the story, since I presume you'll be providing a copy of it to him. This is why I also apologize to you at the start of this letter. Had I sent a letter to Mr. Parnigoni directly after his visit, perhaps then you wouldn't have been troubled by this matter.Your time and attention to this matter is greatly appreciated.Aloha, Maureen & Douglas Levin The Wailuku Guesthouse
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Wailuku Guesthouse

Address: 210 South Market Street, Wailuku, Maui, HI 96793
Phone Number:
Location: United States > Hawaii > Maui > Wailuku
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Suites Swimming Pool
Hotel Style:
Ranked #2 of 3 B&Bs / Inns in Wailuku
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Wailuku Guesthouse 2.5*
Number of rooms: 5
Official Description (provided by the hotel):
Wailuku Guesthouse is a clean, affordable accommodation on the beautiful island of Maui. Centrally located with a saltwater pool with waterfalls, barbeque, cable TV and air conditioning,beach chairs, beach towels, snorkel gear, coolers for packing great lunches and chilly drinks and free use of the Maui Revealed Guide Book. The house dates back to the early 1900's as a plantation home. Then it was used as officer's quarter's in 1945. The current owners have done many renovations and the rooms are kept spotlessly clean. It offers free wi-fi and parking for all guests. ... more   less 
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Also Known As:
Wailuku Guesthouse Maui

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