The staff is very nice and helpful. We were assigned first a room on the fifth floor, but our friend told us the Internet DOSENT work too well on the below seven floors. The front desk was very kind and changed us to the seventh floor. I regret to informed that yesterday it took over one hour to try to hook to the Wi-fi; we call downstairs. this morning it took 30 minutes to do the same! that Wi-fi is crucial when in need of checking your travel plans! Please get this matter resolved.The view from our room on the West side was fenomenal. Could see the ocean, golf course, very nice. If an front ocean view is a must, ask for the North side, and be very specific to full view not partial. We did notice that Tripadvisor had certify this Resort with four stars in the year 2012 given by its guests, so the Resort got a certificate of Excellence. ( see my photos ). The Resort is beautiful and above all is charming; has the flavor of old Hawaii, without steril decor, and crowded Hotels. We found it to be also quiet, peaceful, romantic and without the Honolulu crowds!! Has a fabulous Beach front with immediate access. The hotel, rooms, grounds and beach are very clean. The location is absolutely great; close enough to Whalers Village and also Lahaina. If not crazy about a walk, look for the trolley. For the aggravation, time waited that the wi-fi problem offer us, we can't give this Resort an excellent score. We otherwise recommended it tremendously, we shall return and pray we can have a decent Internet service. Aloha...
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you very much for your kind review and feedback. I will be checking with our IT Manager today regarding the wifi issues. Our service provider installed additional routers/modems in the Tower very recently to increase the signal, but it appears from your message there are still some issues. In the mean time, for any guests who are having trouble with the signal, each room is also hard-wired for high-speed internet access and ethernet cables are available at our Front Desk. Thank you again for all of your positive feedback, we look forward to your return! Mahalo.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.