I recently stayed at the Royal Lahaina resort in Maui for 8 days. This was our first time to Maui, which by the way is gorgeous. The weather for late October was humid, but hey you’re on vacation and not in the snow, so no complaints. We had booked our entire trip through Delta (DL) vacations which we always do. DL vacations packages are usually the nicer rooms. Not at the Royal Lanaina. Generally I’m pretty easy going and don’t write reviews. Also, knowing that we didn’t pay the top range for our room so wasn’t expecting too much. Nor did we look the lowest. But I have to commitment on a few things. Also I’m already planning a trip back to Hawaii, at another, nicer hotel. Would not return to this hotel as there are too many nicer ones to choice from.
The male clerk that checked us in had no personality. Not once during the check-in process did he smile or look at us. Upon checking in I told him this was our first time to Hawaii and to see if he could find us a nice room. To be honest I can’t help but wonder if this is where we went wrong. When we got to our room I was shocked to find that it couldn’t have been anything but the worst room in the tower. Our view was of the hotels roof with numerous satellite disks, and generators smack dead in front of our balcony. No view and very loud.
I know we didn’t book the top range for rooms, but really? Makes you wonder what the bottom range rooms are like. I immediately went back down and the male clerk that had checked us in saw me coming and walked away to a back room. So a woman that was working came to help be, again no eye contact or a smile. I felt like I was bothering her. I asked her if we could be moved to a better room and even said we would pay for an upgrade if needed. She very rudely told me that we got what we paid for. I told her nowhere on DL website do they say that we were paying to look at satellite disks, that they sated we would be on the 4 or 5th floor, nothing about the third. Again, was told we got what we paid for very rudely. Another woman finally did step in and offered to find us a better room the following day, but we would have to stay there for the night. So the next day we were moved to a better room that I don’t think the air worked as it should. You shouldn’t be in your room sweating. I guess we didn’t pay for air condition either. When I again approached the front desk about an upgrade I was told they were full and they were unable to move us. No one came to fix ac either.
Pros; room was clean, beach and hotel grounds clean. Very quiet.
Cons; very rude employees, so don’t expect smiles or eye contact. When they are done talking to you even though you are still talking, they turn or walk away. Don’t expect towels, you only get 2 large towels, one hand towel and one wash cloth. Had to request towels on the weekend as we weren’t left any. Drinks were terrible, if the bar tender can stop talking to make. Needs major updating. I felt like I had stepped back in time to the 60’s. Needs better lights in sink area of room. Bell hops can’t be bothered to help you with luggage either. Boardwalk to Whalers Villiage needs better lighting at night. Rooms to hot. Fans in hallways would be nice as they are hot and stuffy.
Loved Maui and can't wait to return. Sorry for the long review. Hope it helps, and good luck!
Stay away from 3rd floor rooms. Had a 4th floor room that was hot, but ok overlooking cottages. Upgr...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.