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“A Hidden Gem” 5 of 5 stars
Review of Royal Lahaina Resort

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Royal Lahaina Resort
3.5 of 5 Resort   |   2780 Kekaa Drive, Kaanapali Beach, Lahaina, Maui, HI 96761   |  
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$169 (USD)
Ranked #19 of 29 hotels in Lahaina
London, United Kingdom
Top Contributor
173 reviews 173 reviews
26 hotel reviews
Reviews in 67 cities Reviews in 67 cities
80 helpful votes 80 helpful votes
“A Hidden Gem”
5 of 5 stars Reviewed October 23, 2012

We liked this hotel as it is so peaceful and set well back from the main road. Our room had a comfy bed and modern fittings whilst the bar looks out onto open seas and knocks up some of the best frozen piña coladas we have ever tasted! The beach is just seconds away down some wooden steps and almost feels like your very own private stretch of sand as hardly anyone is around. They also have a free lighting of the lights show every evening at sunset with hula dancers and music. Our only grumble is that there was no free wi-fi in the rooms. This was our second visit to Maui and I would definately stay here again.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YvetteK2780, Manager at Royal Lahaina Resort, responded to this review, October 26, 2012
Aloha & Mahalo for your review. We agree that we are a "Hidden Gem" in Kaanapali and that's what sets us apart from the large brands around us. We want you to fell like "Ohana" and enjoy everything Maui has to offer. We are looking into the free wi-fi for the upcoming year, but nothing has been finalized at this time. We do have free internet access in out Guest Relations office that allows our guests to utilize for 15mins. at a time. We look forward to having you stay with us in the near future. Please follow us on Twitter and like us in Facebook for upcoming specials in 2013.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Cerritos, California
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed October 19, 2012

The grounds are beautiful, the tower rooms are nicely updated, and the view from our balcony was amazing. We were greeted well by the staff at the front gate and in front of the hotel. The reason for the 3 stars is for the front desk staff and the fumigation experience. There was no acknowledgement that we were on our honeymoon (or any pleasant talk) when we checked in, even though our travel agent noted it on our paperwork. During the middle of our trip, our room key no longer worked. Instead of apologizing, we were grilled about what we did to make the key not work. Then she gives us a new key and goes right back to typing. No goodbye or apologies. I also think it was tacky for them to schedule our room for fumigation during the middle of our honeymoon. Their excuse was that it is regularly scheduled maintenance since it is a tropical area. Seems like better management could schedule bug bombs in between guests' stays. Parking is difficult to find (even in the off season) and small for even a compact car. We always timed our returns either before or after the luau since they take all the self-parking spaces. I would only stay here again if we were on a budget and got a good package deal.

Stayed October 2012, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lexington, KY
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 19, 2012

We stayed at the Royal Lahaina once again. Our experience was excellent the 1st time so we had no trouble deciding where to stay when travelling to Maui for our 2nd and hopefully not our last trip.

My husband and I stayed there from Sept 23-Oct 6, 2012. We booked our entire trip through Expedia. After a LONG day of flying and at least 24 hours with no sleep, we arrived at the RL. The partial ocean view room in the tower where they placed us was no where near as wonderful as the 1st time. My husband went to the hotel desk and reported that we really weren't satisfied. Giovonni was more than happy to try to change that situation. He spoke to the manager on our behalf and they placed us in the Lanai Suite. It was beyond our expectations!

The Lanai Suite is aptly named. It has 3 lanais. The suite had 2 rooms with beds - 1 was a sofa bed the other a luxurious king size. There are 2 showers and one of the bathrooms had not only a shower, but a soaking tub as well. 2 beautiful vanities in the large bath and a nice walk in closet. The room was excellent - beautifully decorated as well. We did have to pay a minimal upgrade fee per night but upon seeing this suite it was no problem. They had other choices for us as well, but this most likely was the "best room in the house" and a bargain too good to pass up. Did I mention it is ocean front?

The staff at the Royal Lahaina were as accomodating as they were on our first visit. The housekeeping staff were always extremely pleasant and did a wonderful job each day. Each time we passed a staff member we were greeted with a smiling face and an "Aloha."

I honestly cannot think of one negative thing to say about either stay at the Royal Lahaina. I only hope we are able to visit again one day. If I could pick at one issue it would probably be the parking spaces in the lot are tiny and are very scarce especially if you arrive when people are attending the luau. But other than that - our dream vacation was heavenly. We were so pleased with our room we hung around the resort and the nice beach for a great deal of our trip instead of sightseeing. We did sightsee a fair amount but relaxing was the goal of this trip and we certainly did that.

The part of Kaanapali beach in front of the Royal Lahaina is never crowded, another plus! It is also very clean. The staff around the pool area were very kind and went out of their way to please us. The only name I can remember is Austin. He was a pleasure as were the others working outside.

I know I am leaving out many more complimentary details. But as I said it was a relaxing and very pleasant experience. The "Old Hawaii" feel of the decor in the lobby is beautiful and inviting.

Do not be apprehensive about booking a room at the Royal Lahaina. You will love it. If you can afford it, I highly recommend the Lanai Suite. We can't afford it as a rule but the staff took a chance on perhaps no other requests for it during our stay.

Thank you Royal Lahaina for a memorable 2nd visit! Beautiful memories.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YvetteK2780, Manager at Royal Lahaina Resort, responded to this review, October 26, 2012
Aloha & Mahalo for your wonderful review! We are happy to see you enjoyed everything Maui has to offer. Whale season is coming soon and the Lanai Suites is the perfect location to sit on the lanai with a nice glass of wine and enjoy the view of the whales passing by. We look forward to seeing you in the near future.
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Albuquerque, New Mexico
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed October 18, 2012

My husband and I picked the Royal Lahaina for our 20th Anniversary. We didn't want to stay in one of those mega-resorts, so we took the word of several reviews we read on Trip Advisor and booked here for a more traditional Hawaiian feel. I'm so glad we did! The beach was beautiful, the rooms in the tower lovely and though it said partial ocean view, we had a full ocean view from our porch. We also had the pool to ourselves most mornings. The Royal Lahaina is a very relaxing place to stay. The staff in the patio restaurant were delightful as was the live music and the torch lighting ceremony. We also found the valet parking attendants very helpful. The only reason I didn't give the resort a five star rating was the fact that the front desk staff was very indifferent, almost off-putting. This said, I would still highly recommend staying here if you want a lower key vacation.

Room Tip: Stay higher up in the tower and ask for partial ocean view.
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YvetteK2780, Manager at Royal Lahaina Resort, responded to this review, October 26, 2012
Aloha, we appreciate your recent review. We take pride in our customer service and making our guests feel like part of our Ohana. Please follow us on Twitter and like us on Facebook to watch for upcoming specials in 2013.
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Fresno, California
Senior Contributor
42 reviews 42 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed October 17, 2012

The lush, tropical landscape was our first clue that we were about to enter paradise. From our initial greeting to our final checkout, this is an exceptional hotel. We had an ocean view room in the tower and it was perfect. Beautiful furniture, great bed, great shower - very comfortable. We never closed the sliding doors and had the most fantastic view of the ocean and Molakai, and the sounds of waves crashing. Talk about relaxing and getting a good nights sleep. The breakfast buffet was very nutritious and high quality with lots of fresh, ripe fruit - we ate there every morning. The restaurant menu was very good, but we ate there only once as there are so many spectacular restaurants in the area. The pools and lounging areas are comfortable and inviting, and the beach is just steps away.

While in Maui, we visited several other hotels - scouting for our next vacation. But we liked the Royal Lahaina the best. It had everything we wanted and needed. It is large, but felt very intimate and inviting and it was the most Hawaiian. We will definately stay here again.

One final tip. Buy a few bottles of wine or other beverage of choice and keep them in your room. The lanai is so great that you will want to spend time just relaxing and enjoying the view and ocean sounds. Hanging out in my hotel room is not something I do, but it is something you will want to do here.

Room Tip: Stay in the tower if you want a view.
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YvetteK2780, Manager at Royal Lahaina Resort, responded to this review, October 26, 2012
Mahalo for chosing the Royal Lahaina Resort for your most recent vaction. We love the suggestion of the wine in your room for the sunset experience you will have almost every night. Our sunsets are gorgeous!. The Royal Trading Company on our property has fabulous variety of wines to choose from. We are a hidden "Gem" in Kaanapali and we take pride in our rooms and person customer service we are able to provide to make you feel like part of our ohana.
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London, Canada
Contributor
20 reviews 20 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed October 15, 2012

We had a great ocean view from our 12th floor room. This hotel is located among many other hotels in Kaanapali. A beautiful beach minus the crowds in Waikiki. You can take a free trolley to other hotels or to Whaler's Village for shopping. From Whaler's Village, you can catch a bus into Lahaina for more shopping and dining. The rooms here have lots of wood - shutters across the balcony doors and around the bathroom area. The king size bed was very comfortable. There is a shop just across the lobby that carries liquor, snacks, as well as souvenirs. A few locals sell their crafts in the lobby area. This hotel hosts a large luau for 500 people! Good entertainers, lots of food, and an open bar! We enjoyed happy hours in the restaurant that opens out to one of the pools and the ocean, and features nightly singers and hula dancers. Terrific sunsets!

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YvetteK2780, Manager at Royal Lahaina Resort, responded to this review, October 26, 2012
Aloha & Mahalo for your kind review. Please follow us on Twitter and like us on Facebook to watch for upcoming specials in 2013.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh, North Carolina
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed October 15, 2012

I believe the title says it, but I will say more. We booked the cottages for a quaint garden experience. We arrived early, they said the room was not ready. No problem, we went on a tour of the island. When we cam back we settled in to the room that had not been ready yet and the found in the sheets many giant termites in the corners of the sheets and pillows. The sheets were eaten in some of the corners. If the room was not ready this would not have been possible. The room was ready, they were just trying to upgrade us to the newly remolded portion of the hotel/resort. So they moved us no charge now to the nicer part. We wanted to stay in the cottages, no bugs. I asked what they were going to do about it and her response was well we moved you to the "tower" oh wow. Uh, our view now consisted of no garden, no ocean, but a rooftop with some old grey satellites. I was still mad and questioning the giant termites and she said to me "well it is and island" . That is crap! I live in the woods and I do not have giant termites on my sheets!

So after moving to the "tower" That same night a giant roach appeared in the bathroom.

I then asked to speak to the manager. He also used the excuse "it is an island" again, I live in the woods and do not have roaches in my house.

They did not seem to care or want to compensate us in any way. Oh he did give us free parking. Ten dollars a day 4 days total.

I took pictures of the giant termites if you want to see them.

Over all this hotel was money and tip hungry, not friendly for us.

Breakfast service was also slow and food was mediocre.

We ate there for dinner one time the wings and garlic parmesan fries were very good, but service was slow.

Leo the bellman was the only friendly face for us.

  • Stayed October 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Royal Lahaina Resort

Address: 2780 Kekaa Drive, Kaanapali Beach, Lahaina, Maui, HI 96761
Phone Number:
Location: United States > Hawaii > Maui > Lahaina
Amenities:
Bar / Lounge Beach Business Center with Internet Access Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Top resorts Hotel in Lahaina
#15 Family Hotel in Lahaina
#15 On the Beach Hotel in Lahaina
#17 Romantic Hotel in Lahaina
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Royal Lahaina Resort 3.5*
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Also Known As:
Royal Lahaina Hotel Lahaina
Royal Lahaina Resort Maui
Royal Lahaina Maui
Royal Hotel Lahaina
Royal Lahaina Hotel Maui

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