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“Age with Character” 4 of 5 stars
Review of Royal Lahaina Resort

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Royal Lahaina Resort
3.5 of 5 Resort   |   2780 Kekaa Drive, Kaanapali Beach, Lahaina, Maui, HI 96761   |  
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$169 (USD)
Ranked #19 of 29 hotels in Lahaina
A TripAdvisor Member
“Age with Character”
4 of 5 stars Reviewed September 2, 2003

Royal Lahaina Resort - this hotel was recommended to us by a family that travels often to Maui. we booked a garden view cottage for six nights during August 2003 and to our surprise on arrival had been upgraded to an ocean front cottage. Compared to other vacations in the Bahamas (two visits) and Florida (ten plus visits), this hotel offered a lot of value. If you like having a covered porch to stay during the heat of the day and look at the ocean, I would highly suggest booking a cottage - did not see the rooms in the high rise so don't have any information. The landscaping is wonderful - pools, public areas and grounds were clean. Housekeeping for our cottage was above average. A small refrig is included in the room and is handy for snack items. I would mention that the Royal Lahaina is one of the older hotels on the island and the age (maintenance needs) is showing - so if you don't like character, lots of great landscaping and have to have the new cookiecutter hotel - you might want to stay somewhere else.

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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london
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
51 helpful votes 51 helpful votes
2 of 5 stars Reviewed August 27, 2003

We spent 5 nights at the Royal Lahaina. Our room was in the Royal Hale building, a 5-min walk from the main building. Don't stay there! The room wasn't that bad (fairly clean, nice bathroom) but it overlooked the luau. So, every night, from 6-10pm, we had to listen to really loud hawaiian music. It was okay for the first night, then got really, really annoying. There was nothing we could do as the staff told us the hotel was full. The breakfast buffet is pricey but not that good - go for the breakfast special, which is $4.99 and very filling. The main restaurants are also expensive. If I were you, walk past the Hale building, into the Aston Maui Kaanapali Villas next door. Eat at the Castaway Cafe there by the pool - great food and very reasonable prices. Also, the Royal Lahaina is in the middle of nowhere - you're miles from Lahaina. Taxis are $15 to the town - get the shuttle ($1) or you're in for a pricey holiday. On our last 2 nights, a couple of idiotic lads moved into the room next door. The walls are so thin, we could here every noise they made - and they made A LOT of noise! The staff were pretty surly and couldn't really give a s**t about our complaint. Oh well, if we ever go back to Maui, we'll know not to stay there again.

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Chicopee, Massachusetts
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed August 23, 2003

This hotels beach was beautiful. You can really do some nice snorkeling here. There are two pool areas with a nice lawned area. We were able to bring our coolers down and lounge under palm trees on the lawn for our last day. NICE! There PINA COLADAS, outstanding... They do have drink specials at Happy Hour and a small band.

The hotel itself however, Oh my God. It really was pretty but the service was BAD! Front desk upon entering, rude. They will try and charge you for parking and coffee. They will tell you, not ask you, to pay for this. Parking by the way is hard. It fills up because of the $72.00 per person Luau they put on. The porter didn't look happy with his tip either. When I was in Waikiki Beachside, they were ecstatic!
Beachside was also a lot friendlier and pleasant. The rooms were pretty and airy. Nice sliding shutters and view. Carpet clean.

The restaurant and staff need help. Breakfast buffet, not great. What ever one does, DON'T order their pizza. For $13.00 you get a personal size pizza with cheese and pepperoni. A frozen one is better.

The beds were clean but I had softer mattresses! I think I would find another place just because of service alone.

What ever you do, go to the Road to Hanna and buy Pineapple Wine! Have fun

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A TripAdvisor Member
5 of 5 stars Reviewed August 23, 2003

I went with my husband to Royal Lahaina resort for our honeymoon. We stayed there for 7 days. The employees were really nice. We stayed in the main tower. When we got there i thought we had a ocean view room that i asked for, but our travel agent put us in a garden view, so i talked to the front desk and they were very helpful and nice and upgraded or room to ocean view for free. We were on the top floor and it was so pretty all we could hear was the ocean at night. Rooms were average size as a hotel, but what do you expect you aint staying in a condo. Who sits in there room anyways when on vacation, i personally would rather be laying around on the beach, the beach is soo nice i think its the best on Maui, and your right there. We didnt have a problem with any of the employees they were all soo nice and helpful.
We hung out at the lounge most nights and the bartenders were great and always told us whats fun to do and great site seeing places. They were very helpful. We went to the Luau and it was great wonderful food and show!!! I had no problem with this place and I plan on staying here next time. ENJOY YOUR VACATION!!!

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 stars Reviewed August 20, 2003

We stayed at the Royal Lahaina for 2 weeks, some 5 years ago. Knowing that Kaanapali Beach was fantasic, the RL seemed to offer a great location at a good price.When we arrived, I was told that the room deal we had booked was sold out; without fuss we we transferred to an ocean cottage. It was fab - wonderful view of the ocean with garden grounds to the rear. We really couldn't have asked for more, considering that we had paid something like $95 per night.We found all the staff very friendly and helpful and I don't remember the cottage or the hotel being dirty at all.But I would agree that it is not a 5* property. The hotel was in need of an overhaul when we visited, , but it was an acceptable standard. And you cannot beat the RL's location on Kaanapali Beach.The trip was great, but I'm not sure if we would have enjoyed our stay as much had we not had the ocean cottage

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Los Angeles
2 reviews
Reviews in 2 cities Reviews in 2 cities
86 helpful votes 86 helpful votes
2 of 5 stars Reviewed August 19, 2003

I stayed at the Royal Lahaina from August 9 through August 16. We were in the tower. The room wasn't that bad. True, the hotel is old, but so is the Embassy Suites. The room was clean and the maid service was great. The pools weren't that great, so if you're bringing your kids, you should stay somewhere else. But the beach is wonderful. It's more private and quieter than the stretch of Kaanapli Beach starting from the Sheraton going south. The food is terrible. You definitely have to eat out every day after breakfast. If you want a clean hotel, with great beach access for a good price, this is the one.

  • Stayed August 2003
    • 3 of 5 stars Value
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
3 of 5 stars Reviewed August 14, 2003

We just returned from Maui after staying a week at the Royal Lahaina Resort on Kaanapali Beach. I had read many reviews of this hotel before we left and had tried to change my reservations prior to leaving, but was unable to. We went there with dread in our hearts about the "dump" we would be staying in. However, the Royal Lahaina wasn't that bad.
Sure the Brad's and Jen's of the world could never have stayed in a place like this, but it was adequate for all us normal, middle-income people. Yes, it is in need of updating - the place is old and deteriorating, but our room was clean and roomy and the maid service was very good. We stayed in the Kia Towers because we had heard too many awful things about the Hale building. While we did not get a chance to check that building out, it did not look very inviting from the outside. Our problem with the Royal Lahaina was unfriendly service people. I think they must not like working under the management of this hotel because not many of them were very cordial. The housekeeping people were friendly and kind as was the parking attendants but everyone else gave us the impression they were tired of tourists. The woman in the Emporium absolutely ignored me even though I tried speaking with her several times. The other thing that bothered us was they charged $5 per hour for snorkel equipment but you can go anywhere on the island and get them for $1.50 per day! The equipment as well as parking should have been free to guests staying here. They also charge you $3.75 for a 4-cup pot of coffee in your room. Save your money and bring your own from home along with some filters. We paid the extra $13 per day fee for the parking, coffee and room safe but we felt all of this should have been included with the price of the room. The food in the Ocean Terrace Room was generally pretty good and the price was fair. There are so many places to eat on this island that you don't have to eat a single meal at the hotel if you don't want to. We had an excellent meal at the Italian restaurant adjacent to the hotel although it was very expensive. There are many, many hotels on this island that were newer and had nicer amenities but if you've never been there you don't find out until you're there. This hotel had 3 pools but they were just small square boxes in the ground - good only for cooling off from the heat. My kids were very disappointed after seeing all the really cool pools at the other hotels. The beach couldn't have been better though. I think they have one of the best beaches on the island and the grounds at the Royal Lahaina were beautiful as well. All in all, we had a good stay but I would not go back there nor would I recommend this resort to any of my friends. There are so many better hotels to choose from that offer clean, friendly service for the same price. The Royal Lahaina needs an entire building and staff facelift if they want to get any repeat visitors because they do not go out of their way to make you feel wanted! Most of the hawaiian staff made us feel that we were bothering them. The friendliest staff were asian or american. If you get a good deal on your room, go ahead and stay here but be ready to give up courtesy and friendliness from everyone but a few. Also, they have a Luau every night so if you face the Luau you have to hear it every night in your room and you have to deal with the lack of parking space until it's over. The owners of this resort should take a look at what reviewers are saying because if they don't make some changes soon, they will be filing for bankruptcy in the near future. There are too many other hotels in Maui that are willing to show vacationers the courtesy and friendliness that Hawaii is known for.

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Additional Information about Royal Lahaina Resort

Address: 2780 Kekaa Drive, Kaanapali Beach, Lahaina, Maui, HI 96761
Phone Number:
Location: United States > Hawaii > Maui > Lahaina
Amenities:
Bar / Lounge Beach Business Center with Internet Access Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Top resorts Hotel in Lahaina
#15 Family Hotel in Lahaina
#15 On the Beach Hotel in Lahaina
#17 Romantic Hotel in Lahaina
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Royal Lahaina Resort 3.5*
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Also Known As:
Royal Lahaina Hotel Lahaina
Royal Lahaina Resort Maui
Royal Lahaina Maui
Royal Hotel Lahaina
Royal Lahaina Hotel Maui

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