I have not stayed anywhere else in Maui, nor would I want to.
Location - perfect perfect location, right on Napili Bay, the best bit of Maui.
Gardens - the gardens are really well maintained, very pretty and a great place to relax in the afternoon or whenever you're done with the beach. We had an Ocean View Studio our view was lovely.
Kitchen - very well equipped kitchen, apparently the one in our room was refurbished in 2009 but I have seen other reviews complaining of the kitchen being dated. I did look and the microwave was manufactured in 2001, but it still did the job. We didn't have any issues with anything not working. They have all the cookware you need, plenty of utensils, lots of spices, a dishwasher and a big fridge freezer. I don't think we lacked for anything in that sense whilst we were there.
Maid service - we liked the housekeeping people and thought they did a good job.
No air con - I list this as a pro because if you have air con, you are paying for it and Maui looked ridiculously expensive enough to us without air con, nevermind with. We didn't need air con, we managed with the ceiling fan (which is essential) and the breeze. The sun was also never directly on our condo, I think the 1 bed Ocean View rooms might get it a bit in the morning but either way, we didn't find the lack of air con uncomfortable enough for it to impact us.
Staff - always seemed helpful when we had stuff to ask them. We had a nice bouquet of flowers, a bottle of champagne and the all important cut and wrapped Hawaiian Pineapple in the fridge waiting for us, which we appreciated.
Peace - generally, it was really peaceful. The garden that separates you from the beach can only be used by guests and we found it to be quiet in itself, as well as allowing for the beach noise to get drowned out by wind or waves, so we were very happy with this. It's slightly annoying when people group together on the patios below and decide to talk really loudly when you're trying to have a quite meal but it could be worse. They do have a quiet time here as well, which again, is we liked.
Can't think of a major con. Oh, if we left food out or dirty plates and stuff in the dishwasher, ants would start to congregate. In fairness, before I even mentioned it to them they had already scheduled Pest Control for the entire site, which I think is a regular thing so sounds like they are aware and are taking action. We didn't have an issue as long as we left dirty plates in the sink until ready to use the dishwasher and we made sure food was put away in cupboards.
The bay is amazingly brilliant and because of the condo type accommodations around it, it's less busy than the other beaches with loads of hotels on the shoreline. The other aspect is the cost, I think Napili Surf is not cheap but I looked at other places on Napili and they were a fair bit more expensive, I'm sure you must get something in return for the extra money but I thought Napili Surf was the best balance of cost and benefits.
We'd definitely stay here again and probably request the same room as the whole experience was wonderful and we felt very much at home.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you so much for staying with us at Napili Surf. We appreciate the time and detail you took to share your impressions with us and readers of Tripadviser. I am especially appreciative of your analysis of our lack of air conditioning which will be helpful to travelers considering Napili Surf .
A Hui Hou (until we meet again),
Napili Surf Beach Resort
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.