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“Nice location- could use some upgrades” 4 of 5 stars
Review of Marriott's Maui Ocean Club

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Marriott's Maui Ocean Club
3.5 of 5 Resort   |   100 Nohea Kai Dr, Lahaina, Maui, HI 96761   |  
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Ranked #13 of 29 hotels in Lahaina
Napa, CA
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
20 helpful votes 20 helpful votes
“Nice location- could use some upgrades”
4 of 5 stars Reviewed December 11, 2012

We stayed here with two other family members and took the 2-bedroom villa. Unfortunately we could not get into the Napili Tower and were in the Lanai Tower which was less than ideal with no full kitchen -only microwave and small fridge. The Lanai Tower looks very institutional with ugly railings and overall bleak design. The only problem we had was with the ancient washers and dryers. Overall service was good and location was great for swimming and snorkeling (right in front of the hotel) or down a short walk to Black Rock in front of the Sheraton. Plenty of small pools to choose from and lots of room to sit and look out at the ocean. We will be going back.

Room Tip: Try to get a villa in the Napili Tower
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  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (294)
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Sherwood Park, Alberta
Top Contributor
65 reviews 65 reviews
41 hotel reviews
Reviews in 29 cities Reviews in 29 cities
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed December 8, 2012

This was our last stop in Hawaii after 7 days at other locations in the islands. We had a 1 bedroom island view villa booked and we ended up in the Napili tower. Check in was quick and we were in our room within five minutes. The villa itself has lots of room, all the comforts of home, very clean and even the island view was nice.I have seen complaints on here about not being able to get a chair by the pool, but who cares when your steps from the one of the best beaches around.I would recommend valet parking as it is only 2 dollars more a night than self parking and the self parking spots fill up quickly and are hard to find at times. We were approached a couple of times about a time share but as soon as we said no thanks they left us alone, no pressure at all. Only real complaint was the king bed was a little on the hard side and our son said the sofa bed was very hard, but I would not hesitate to stay here again.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed December 6, 2012

Let me start by saying this was our first time in Hawaii and will not be our last. My wife and I loved everything about this resort. It is mostly a timeshare resort and may not have a 5 star hotel rating but I would go back tomorrow if I could.
Check in was fast and easy. Parking at the resort was free and simple.(Valet is also availabe for a fee) If I had any complaint it would be that our room was a partial ocean view/ mountain view and could not be changed. I guess that I could live with that to vacation in paradise. We stayed in a one bedroom unit with 2 full baths, a kitchenette and living room. Could have another couple fit comfortably. It seemed like the room had just been remodeled and was extremely clean.
The lobby is exposed to the outside and is immaculate, as is the pool area. There are flowers, and greenery everywhere. Never had a problem finding a lounge chair. Drinks were very easy to get and were very good! There is a Starbucks and a convient store on the grounds. Restaurant that opens for dinner only.
Many restaurants and shopping in walking distance at Whalers Village. We ate at Leilanis in Whalers Village and recommend to give it a try. If you like snorkeling, take a 15 minute walk down the beach to Black Rock and you will see turtles, stingrays and many kinds of fish. Two golf courses within 5 minute drive. A person can do everything their heart desires or just sit at the pool/beach and do nothing.
Oh Yeah, did I forget to mention that the weather was absolutely perfect?

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tucson
Top Contributor
257 reviews 257 reviews
48 hotel reviews
Reviews in 92 cities Reviews in 92 cities
207 helpful votes 207 helpful votes
5 of 5 stars Reviewed December 4, 2012

We've been coming here since 1999 when it transitioned from being a hotel to mostly ownership through Marriott's Vacation Club ownership program. The rooms were converted from single hotel rooms into double (or) triple rooms through very extensive remodeling. Our unit is a 2-room unit with 2 bathrooms, a kitchenette (microwave, dishwasher, kitchen sink, and cube frig), king-size bed, living/dining room and 2 balconies. Over the 14 years of ownership, we've seen the transformation and could not be more pleased. The 2-hotel room conversion is perfect for our 2-week stay. Some owners have 2 bedroom units ( hotel rooms) with the lock-off option to rade through Interval International.

Marriott has very high standards and the rooms are updated and appliances replaced on a regular schedule. Furnishings, decorations, carpeting & drapes, paint, are all fresh and attractive and continually kept so. We have another timeshare which we exchange (not Marriott) and have never found anything at quite the caliber of a Marriott property.

The grounds seem to be continually improved: 2 new towers were built with full kitchens and considerable square footage (these are the vilas) and I suppose if you are traveling with a family, it may help make your vacation more pleasant. There are many, many bbq's all over the property so there's never an issue with not getting one when you need it. Pools are everywhere here with attractions for children (pirate ship and sand-like beach for tots), and quieter pools enjoyed by adults. Outdoor fitness parcourse stations are a new and welcome addition so you can give the large indoor gym a rest and enjoy yourself outside. Aso new this year is the Starbucks breakfast spot down by the main pool.

This resort has all the bells and whistles of an upper end property which it truly is. We wouldn't let a year go by without returning here and this property enjoys the highest occupancy rating of the many Marriott Vacation Club properties. Views are astounding, location cannot be beat. This is the primo location on Kanapali Beach, steps from Whaler's Village (great shopping, food choices, etc.), golfing, the Whaler's Village dollar bus to Lahaina, it's the most convenient location. The food court in Whaler's Village has a Subway, pizza, MExican food, etc. but you can also find many dining experiences throughout Whaler's Village.

There never seem to be a shortage of pool chairs (they are everywhere!) and there is also self-parking or full valet, if you want that.

If you decide to stay here, you can stop at CostCo near the airport and stock up on beer, soft drinks, wine, fresh fruit, Ahi, snacks at pretty good prices. On the way to the hotel (it is about an hour drive to Kanapali Beach from the airport), there's a big Safeway to finish shopping for little things, like juice, milk, and salad stuff. Remember your Safeway Club Card or sign up for one so you get the additional discounts.

Also, Marriott has free laundry machines (bring your own detergent), great consierge services, a tennis court, children's play equipment, a small putting green, a couple of parking garages, and wonderful places to walk. We are avid walkers and have walked all the wa

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Jose, CA
Top Contributor
54 reviews 54 reviews
22 hotel reviews
Reviews in 30 cities Reviews in 30 cities
76 helpful votes 76 helpful votes
2 of 5 stars Reviewed November 27, 2012

My wife and I are on a two week vacation in Hawaii on Maui. The first week of our vacation we stayed at the Marriott Maui Ocean Club during Thanksgiving week 2012. I own a floating oceanview 2 bedroom 3 bath timeshare here in the original Lanai towers (not the new towers).

Before we arrived I requested a unit on one of the higher floors to get a better ocean view. The tower we stayed in has 9 floors. When we checked in we were given a unit on the third floor. I asked if they had a unit on a higher floor but was told that the resort was full and they could not change our unit. So we went up to our third floor unit ,#3100, to find that the view was partially blocked by the tall palm trees but the worst thing about our room was that it was the closest unit to the three elevators. The reason this was bad was because we could here each of the three elevators each time they went up or down. It was very distracting especially when trying to read a book.

We called the front desk to complain about the partial ocean view and the elevator noise and asked to speak to the front desk manager, Lisa Williams. Lisa was very nice but due to being full to capacity she could not change our unit and offered us nothing to compensate for our lousy unit. After asking for some kind of compensation, Lisa offerred us a $100 gift certificate that had ot used at the Marriott restaurants or shoppes. This made us feel a little better but we still had to put with the lousy partial ocean view and the elevator noise.

Lucky for us we only stayed at the Marriott Maui Ocean CLub for the first week of our vacation. After this bad experience at the Marriott, my wife and I are considering selling our timeshare here. After the first week at the Marriott, we were happy to leave the Marriott and move over to the Westin Ka'anapali Villas North for our second week of vacation. I am writing this review from our studio villa at the Westin. The Westin is much nicer and both my wife and I are thoroughly enjoying ourselves here at the Westin. I will write a separate review about the Westin.

Room Tip: Stay somewhere else.
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  • Stayed November 2012, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MVCI_Executive, Guest Relations Manager at Marriott's Maui Ocean Club, responded to this review, December 3, 2012
We are sorry to hear that you did not enjoy your stay at Marriott's Maui Ocean Club. During periods of high owner occupancy, the resort does everything they can to accommodate all the specific villa requests. However, as you can imagine, it is not possible for every guest to be located on the high floors. If you would like to speak to someone regarding your concerns, please contact our customer care team at 800 936 6824 or via email at customer.care@vacationclub.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
19 reviews 19 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 22, 2012 via mobile

I have never stayed anywhere where the competition for lounge chairs by the pool is so fierce. People literally get up well before dawn to put towels and belongings on chairs to reserve them for the day. The staff does little if anything to discourage the practice. Reserved chairs go unused for hours at a time while people that wish to actively use the chairs have nothing. I witnessed more that one family reserve 8 to 10 chairs then leave one lonely grandma there with her reading or knitting to "guard" the chairs until the family finally decides to use them. This practice alone will send me to a different resort next time.

  • Stayed November 2012
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bakersfield, California
Top Contributor
66 reviews 66 reviews
22 hotel reviews
Reviews in 29 cities Reviews in 29 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed November 20, 2012

My husband and I have been owners at this resort for 3 years now and I have yet to be dissapointed. The resort is kept up to date, the customer service is impeccable, and they strive to meet the needs of all types of visitors to their resort (family, couples, friends, etc). There is something for everybody!

First, their resort. The rooms are beautiful, comfortable, clean, and up to date. We stay in the villas that have a full kitchen. The kitchens are truly a full sized kitchen stocked with everything you would possibly need as far as kitchen ware. Large refridgerator, microwave, dishwasher, etc. Love the kitchen! They also have BBQ grills with tables on the grounds facing the water front, we love using it for dinner time! Washer and dryer are also in each villa.Their pools and outdoor grounds are just breathtaking. They have a wonderful kiddy pool with a pirate ship in the middle that our kids love.

The customer service never seizes to amaze me. Our questions and/or concerns are promptly answered with knowledgable staff. I highly recommend using their concierge for booking excursions. I've yet to do an excursion I didn't like that the concierge recommended. I must mention an incident where my sister was shaking out sand from her tote over the balcony ledge into shrubbery below and forgot to remove her license and credit cards. We went down to search for them, couldn't find it and informed the front office that if any grounds keepers happen to work in that area, to please keep aneye out for the cards. Within an hour, in the evening, they had groundskeepers with flashlights searching. We didn't even ask for them to do that and I was beyond belief at their efforts to help us. They found them!

Marriott Maui Ocean Club has something for everybody. Activities of all sorts on their grounds for families with small children, couples (all ages), or friends who are traveling. They really work hard to make everybodies stay a magical one.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Marriott's Maui Ocean Club

Address: 100 Nohea Kai Dr, Lahaina, Maui, HI 96761
Phone Number:
Location: United States > Hawaii > Maui > Lahaina
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Top resorts Hotel in Lahaina
#7 Family Hotel in Lahaina
#10 On the Beach Hotel in Lahaina
#13 Romantic Hotel in Lahaina
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Marriott's Maui Ocean Club 3.5*
Reservation Options:
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Also Known As:
Marriott`s Maui Ocean Club Hotel Lahaina
Marriotts Maui Ocean Hotel
Marriotts Maui Ocean Resort
Marriott Lahaina
Maui Marriott
Marriott Maui Ocean Club
Lahaina Marriott
Marriotts Maui Ocean Club
Marriott's Maui Ocean Club Lahaina

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