We stayed for 10 days at the end of March 2013, it was our first time at this property. I'm sorry if this is picky, but this hotel is not in Ka'anapali, it is in Honokwai. Our overall impression of the hotel was of an aging property that is slowly being facelifted. The pool is small, but clean. The pool deck area is also small, but usually empy with plenty of deck chairs available during our stay (at which time the hotel claimed 90% occupancy). There is a small beach, but no swimming due to a reef directly in fornt of the property. There is a nice swimming and snorkeling beach just 200 yards to the south. There is no restaurant onsite, but a coffee wagon in the lobby that served good coffee, smoothies, soft drinks, snacks, and even breakfast burritos, hot dogs and burgers. There are also 4 BBQ's available at the pool and 2 more in the front courtyard. The BBQ and food preparation area is cleaned every morning and is spotless.
Our room was unit 1015 in the Lanai building (southernmost of the two towers). It was a premium 1 bedroom + 2 bath, with laundry and full kitchen. All the typical utensils were available, and we enjoyed cooking both in the unit and at the BBQ's. The master bedroom was comfortable with plent of closet space, and the unit had two flat screen TV's that we rarely used.
Our main complaint was the quality of the sofa bed. Our stoic teenage daughter suffered through one night, and we only found out she was very uncomfotable in the morning. I lied on it myself and know that if I had slept there my spine would have left my body. I brought up the issue at the reception desk. At that point a visit by maintenance was promised, but if nothing could be repaired we would be charged $30 per night for a roll-away. Before I could say "we're checking out", another of the fornt Desk staff named KAREN jumped to our rescue. She said maintenance would make it right and not to worry. In fact, when we returned from our day of snorkeling and shopping, a new matress had been installed. With the help of a couple of books under the ageing bed frame, it was quite comfortable. Conclusion: Karen is awesome, and the unit still needs a new sofa bed.
We enjoyed our stay and the value was there. I wouldn't say it's an automatic repeat visit for us, but if we return to Maui in the near future, we will consider The Mahana.
All suites are ocean front, but upper floors afford views unobstructed by the palm trees. The premiu...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aloha and mahalo for taking the time to post your comments here at Trip Advisor as this helps us to keep improving our service levels and make sure that every guest at the Aston Mahana at Kaanapali goes home with cherished memories of their stay here.
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We very much apologize for any discomfort you had with the sofa bed and for any miscommunication from our staff however we're very happy that Karen at our front desk and our on-site maintenance department was able to replace the mattress and make your daughter's stay comfortable. We will work with the owner on replacing this item.
While we are not in the more busy central Kaanapali area the Aston Mahana at Kaanapali is located on the quieter northern end of Kaanapali beach where our guests are treated to some of the best oceanfront views anywhere in the world from every unit on our property. This also includes various marine life, including year round sea turtles who enjoy the reef fronting our property and as you mentioned within 200 yards of our property are swimming and snorkeling spots.
We very much believe that our guests enjoy the beautiful grounds of our property and the quiet and relaxtion found at our pool/jacuzzi area which features complimentary gas grills.
Every unit here in the Aston Mahana at Kaanapli needs to meet very high standards and in addition to the spectacular views they all have full kitchens and washer/dryer for our guest's to enjoy. In addition to the coffee cart where guests can purchase various snack/breakfast and lunch items we are also a short walk to a full supermarket as well as many dining options.
The Aston Mahana at Kaanapali guests have come to appreciate the Aloha spirit of our staff who take pride in providing 24 hour service at our front desk, daily houskeeping and on-site maintenance whenever the need arises for our guest's comfort. In addition they love the beautiful daily sunsets right between the neighboring islands of Molokai and Lanai available from our quiet and peaceful oceanfront location.
We very much hope you'll come back and give us another chance to show you all of these things.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.