We have been staying at the Alii since it opened - 25+ years ago. We love it there.
However, I have to agree with one of the negative comments - that is that the rules have been gradually relaxed over the years. We find that we can no longer use the hot tub as it is usually filled with underage kids and the staff tolerates this though it is against the rules and signs are posted with an age limit. They do not enforce the restrictions.
Otherwise, we have always found the staff to be more than helpful especially the front desk, and security guards. All are friendly, polite and more than willing to provide whatever is needed for your comfort.
I agree some of the rooms are becoming rather unkempt. and in need of a remodel, but you get what you pay for. The property itself is wonderful and the setting great ( long, beautiful beach for walking and shopping ).. It is an older property so one must tolerate some water shut offs, etc. for repairs. However, it would be nice to be informed before making a reservation.
Regarding Brian, one of the pool staff - he has never been anything but helpful and polite. However, we have seen unruly and undisciplined children around the pool whose parents have not taught them any manners. I expect this might have been the case
in one of the reviews I read complaining about Brian. If anything, we have sometimes found the pool staff to be a little too tolerant of ill mannered adults who disrespect the rules (bringing beer bottles in, and undisciplined children throwing balls and other objects around (also against the rules) in the pool area.
The pool and office staff is ALWAYS friendly and helpful, many times going above and beyond expectations in making sure you enjoy your stay. We have grown to love many of the people there as though they are family - including Glenda, Ron, Dean, Kurt, Manny,
Brian, Sheldon, and Dan.
In recent years a change in management has not lived up to the Alii motto of Alii No ka Oi, but we are willing to tolerate it because of the wonderful people who work there and who try their best to insure you enjoy your stay.
(roughly translated - Nothing finer - the best!)