We have going to Maui for 15 years and have only stayed at the Kaanapali Alii. For the past 3-4 trips, have been unhappy with the quality of the rooms. Our fault, we chose not to pay the 'premium' room prices and stay in the 'standard' rooms.
The difference? Premium rooms are not updated/upgraded.
This trip, we were in room 111 and found it disgusting! Having gone to the Alii for so long, we were aware that the owner has never put a dime in this unit, it is all original work when the Alii first opened. The stove had rust on the bottom drawer, the washer/dryer sounded as if they would come through the unit after us and worked so poorly that the detergent didn't rinse out of our darks, so we had 'streaks' on our clothes. The microwave was terrible, to cook frozen vegetables, it was double the time and still not completely done. Forget popcorn in the microwave! The dishwasher never did get the dishes clean. In the bathrooms, the caulk was either cracked,missing or had mold on it. We just didn't feel 'clean' in this unit. We had put towels from the pool area down on the sofa and chair. To the staff's credit, I went to the front desk to ask to see a premium room and mentioned to Glenda we needed to see the difference and mentioned our concerns. She showed us the higher priced room and what a difference! To the Alii's credit, we were given our $$ back for one night's stay, which was not really necessary.
It was our choice to stay in a standard room vs a premium. I did ask Glenda about 'standards' the Alii has and she said, yes, room 111 is one of the last units to be rented out (no wonder we could get a room in September for the Christmas holiday at the Alii and only had to stay 7 nights instead of the mandatory 10). Glenda did tell me that each comment card a guest fills out, the general manager copies and forwards to the owner. The owner of unit 111 is very much aware of the negativity concerning this unit and still chooses not to do any updates.
We love the Alii, the location, spaciousness of the units, the staff, but have come to the conclusion we either need to pay the add'l $1,000+ for a weeks stay to be more comfortable or go elsewhere.