There are so many great condo resorts in Maui it's hard to know which one to choose, but the Ka'anapali Alii was perfect for our family of four, including two teens. We stayed in a one bedroom, two bath, with the den was converted into a second bedroom. The condo itself is very spacious with a large lanai; ours had a mainly mountain view but also a view of the ocean from the one side of the lanai. The kitchen is large and has all the utensils you need to cook simple meals. Daily maid service is great, and the staff for the most part was fantastic, addressing any concerns immediately and following up several times to make sure everything was fine. Paper towels, toilet paper, dish soap, shampoo, soap, and even laundry detergent is provided.
The grounds, pools, hot tubs, and BBQ area are beautiful and kept immaculately clean. While perhaps not as elaborate or fancy as other complexes, they are upscale. The Ali'i seemed to have many more BBQs and a larger eating area than the other resorts we visited. The complex provides paper plates, paper towels, cups, plastic utensils and BBQ equipment (tongs, etc.) During the high season, the have Master Chefs to give you tips; unfortunately we missed out on that by going in Sept. The beach at the Ali'i is fantastic and getting chairs both at the beach and at the pools was never a problem. They provide beach towels.
One of the things we liked best is that, despite encompassing four multi-storied buildings, it felt intimate and uncrowded. We went to visit my sister at the Westin Villas one day and also walked thru several other resorts, and they felt very crowded and frenetic. I couldn't wait to get back to the peace of the Ali'i.
We did have a few issues that marred our experience just slightly. First, the Westin next door was doing renovations. Our lanai faced this work and while I realize the Ali'i has no control over that, a warning or reduction in price would have been nice as we couldn't really enjoy our lanai as the work went on from 6:30 - 7am in the morning till 5 pm almost every day. The condo abutting ours also was having renovation work - we were given written notice of it when we checked in. They did try to mitigate the effects by having the work only between 10 - 2 just a few days each week, but again, notice and price reduction would have been nice.
Lastly, we used the concierge - but just once. He was very obnoxious, very pushy about everything. I did not want to deal with him, and actually got a quote from a different staff member for a snorkel trip to Molokini. It was the same price as booking on-line, but we thought it would be nice to have someone else do the work for us. When I called to have the other person book the trip, this particular person answered. I asked for the other, and he put me on hold for a bit, then came back and said she was at lunch but had told him what I wanted. He gave me the final price, which seemed a bit high, but I did book it. When we picked up the tickets and receipt, it did not detail the breakdown of the price, and he had booked it as two separate parties of two people. My DH questioned him and he said the company required it that way, and that the higher price was due to taxes. Later, I saw him and he again said about the taxes. I remarked that HI must have very high taxes and what was the rate. He said 4%, but that the trip also had a fuel surcharge and departure tax from the harbor, like it does at the airport. When we checked in for the trip, the captain was very puzzled as to how it was booked and at the price. Later, we found out that the price on the website (and what i had been originally quoted) including the departure tax and the only add-on should have been the fuel tax of $5 pp. We felt very ripped off by this person. I went back several times to question him but he was never in, and I did not want to spend the rest of our trip stewing about it. We used the concierge at my sister's hotel for the rest of our activities, who did not charge a penny more than the published price.
I would stay at the Ali'i again in a heartbeat, but would not use the concierge.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.