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“Scary bug infested little condo” 1 of 5 stars
Review of Aston at Papakea Resort

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Aston at Papakea Resort
3.0 of 5 Hotel   |   3543 Lower Honoapiilani Hwy, Lahaina, Maui, HI 96761 (Formerly ResortQuest at Papakea Resort)   |  
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Ranked #25 of 30 Hotels in Lahaina
Los Angeles, CA
16 reviews 16 reviews
13 hotel reviews
Reviews in 10 cities Reviews in 10 cities
48 helpful votes 48 helpful votes
“Scary bug infested little condo”
1 of 5 stars Reviewed September 18, 2006

First, the condon we had didn't look anuything like the pictures, but it was still nice. That is, until we returned around 9pm our first night. Flicked on the light and roaches everywhere. I couldn't kill them fast enough! We have a young baby and refused to stay in this room. We called the desk, and a very rude woman informed us thatroaches are common, 'cause, hey this is Hawaii and a tropical environment. that may be true for tropical roaches whic are enormous. These are the roaches that show up in urban areas of inner cities- not normal!

After contacting Hotels.com, whic was no help at all and the front desk refused to contact the manager, we fled with our baby at 11:30pm to the Maui Ocean Club (see our review of this property).

Hotels.com acted as if they were afraid of the property owners and didn't do a thing to help us. We had to find another hotel to go to in the middle of the night and then spent two hours on the phone the next morning strong arming the Papakea to refund our money and forcing hotels.com to payt the difference between the two hotel costs. Do not use Hotels.com. use Expedia. Always better service and their computers are not down when they need to do something to get their customers out of a jam!

Stayed September 2006
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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748 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (187)
Date | Rating
  • Danish first
  • English first
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English first
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed September 17, 2006

We stayed at Papakea this summer & truly enjoyed the property. We have been to Maui about a dozen times & have stayed in many condos. We really like the low key atmosphere & beautiful grounds. The unit we stayed in was terrific...not ocean front, but secluded behind a gorgeous koi pond with a partial view of the ocean. We liked being tucked back just a bit for privacy & enjoyed the attention we received from the friendly koi & relaxing sound of the fountain. Being on the ground floor was a big plus too. The unit was dated, however, the manager said it was to be fully redecorated in early fall 2006. She said the new decor will include granite kitchen & baths . I can't wait to go back to the new & improved G102. (Hope they don't raise the price too much:) We rented the unit from VRBO.com & found that their prices were better than resort quest prices. It had two bedrooms & two baths with an additional queen sleeper in the living room. King & two twins in the bedrooms. Loved the miniature golf on property & enjoyed the pool, jacuzzi & barbecues. The resort is only a ten minute drive from Lahaina & Whalers village. There is a terrific take out that the locals turned us onto about 2 blocks away called Honokowai Okazuya. Reasonable & delicious take out dinners when you have had a long day of sight seeing. Gee, can't wait to get back...could be a long winter!

  • Stayed July 2006, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
san antonio, texas
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed September 14, 2006

The photos of the place are right on...but photos. Each room may be differnt is style and cleanliness. Felt like this was a motel not a hotel on Maui.

The best thing they have going is the expediafun seminar each morning. Troy was our sales person and he gave us a lot of inside information on the tourist traps that really saved us time and money. The Best Luau is the WAIKAPU VILLAGE Luau. Small groups (150) and lots of true Hawaiin culture. The next best thing was the trip to Hana furnished by DiscoverHawaiiTours. Be sure to ask for Dennis. He made the entire trip (12 hours) very enjoyable!!

Best advise is vistis the real high end hotels, eat and drink there and then go back to your ecomomy hotel!!!

  • Liked — Veiw of the ocean
  • Disliked — Cleanliness, not updated, many timeshare holders with strict "quiet hours'
  • Stayed September 2006, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Virginia Beach
Senior Contributor
43 reviews 43 reviews
8 hotel reviews
Reviews in 20 cities Reviews in 20 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed September 8, 2006

We have just returned from Maui and enjoyed our stay at the Papakea. We had paid for a one BR ocean view and upon checking in early we were told we were "lucky" and had been "upgraded" to a one BR oceanfront. That sounded great! Until we got settled in to the unit and a drill hammer went off three floors above us. The management at first was reluctant to move us but when I asked for the unit I paid for originally, they agreed to let us move. They were very cooperative and understanding when I explained (nicely, of course) that we had come a long way for peace and quiet. The second unit was not quite as nice as the first, but overall we were satisfied. The view was beautiful - complete with palm trees, pool, and beach. The furniture and fixtures were a little dated but the most important things for us were cleanliness and comfort. We were not disappointed in this regard. There were plenty of good quality towels and the bedding was nice and clean. We enjoyed a quiet stay! The grounds are well-kept. And the activities desk coordinators are knowledgeable and helpful. At the time we were there (August 29- Sep 2) the resort was fairly quiet - plenty of room at the pool and on the lawn next to to the ocean. We would and have already recommended the Papakea! As others have mentioned, this is not a property for those seeking luxury and spa-like amenities. It is a well-kept older property with an incredible ocean view. Three tips: the ResortQuest Kaanapali is next door and has a restaurant (The Beach Club) that runs coupons in the Maui This Week travel guide. Also, the small restaurant across the street is called Soup Nutz and we had a delicious, not ridiculously-priced meal there. And the Rusty Harpoon in Whalers Village has an early bird dinner special for $16.95 - great service there but you have to pay for parking. The Whalers Museum is located there and it's free. Definitely worth looking through. (OK, that's four tips!)

  • Liked — View from the oceanside
  • Disliked — It's a little dated
  • Stayed August 2006, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monterey, CA
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed August 22, 2006

We come and stay at the Papakea almost every year. The grounds area beautiful and overall it is quiet and relaxing here.

Location: It is close enough to Whaler's Village and Kaanapali (5 minute drive) to allow you to go and enjoy the areas and attractions easily, yet you are not in the center of the action, which allows you to enjoy some peace and quiet. Lahaina is 10 minutes away by car, and easily accessable for meals or shopping. There is a small retail shopping center across the street from Papakea, including a full grocery store, small restaurants, coffee shop, water sports rentals, etc.

Grounds: The Papakea has a nice pool area complete with BBQ pits. A small putting green and plenty of room to throw a football or play frisby completes the area. At low tide there is a small sandy beach in front, but it is best to walk 50 yards down and enjoy the flatter beach in front of Kaanapali Shores resort. The grounds are always clean and well manicured. There are some cats that hang near the BBQ pits and roam the grounds, but they are never aggressive or troublesome, and do their best to avoid people by hiding in the bushes.

Rooms: The rooms we have stayed in are like most others in this area... a little dated, but always clean and comfortable. The resort is 40 years old, and has been redone once or twice since it was built. This is not like staying at a new Westin or Ritz-Carlton of course. However, you are not paying that kind of price either. For the money I think that Papakea is a great deal. If you are looking for a comfortable room with a kitchen, living room, balcony, and a great place to relax and enjoy some peace and quite... then Papakea is for you.

I have read some reviews that complain about the dated rooms, cats outside, etc.... let me say this.... if you are wanting to experience a new hotel resort and spa, with a buffet and restaurants in it, and daily maid service, then this is not for you. Try the Sheraton, Westin, or the Hyatt. If you are looking for a quiet place to hang out and enjoy being in Maui rather then at home, enjoy driving to the popular places to hang out, but come back to somewhere less noisy and crowded. Then again, Papakea is for you.

  • Liked — Peaceful yet close to the action
  • Disliked — Lack of good beach directly in front
  • Tips/Secrets — Keep meal cost down by BBQ'ing one night or making lunch and hanging at the beach.
  • Stayed October 2005, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sun Valley, Idaho
1 review
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed August 4, 2006

We selected Papakea mostly due to comments and pictures found on the web. We wanted a smaller location and not a big high rise hotel. We also wanted a condo for more of the "home away from home" feeling and something that was on the beach and would still be within 10 minutes drive of Lahaina was important. It seemed like this a good spot, however, I was really concerned with the room we might end up with due to some of the comments found on the web. I booked in January and paid for an upgraded ocean view room. Once you get there you may notice that almost all of the units have some sort of ocean view. Anyhow, to appease my concerns on the room, I called Expedia a month before we arrived and they said that the rooms should all be similar to what is represented on their web page. They also recommended that I call Papakea and convey my concerns to them. I did this and was told by the women who answered the phone that the last week of March is their off season and that moving would not be a problem if I was not happy with our unit. I thought - okay - I'm not going to stress on anything before I'm even there and just let it go. Fast forward about a month....we were there the last week of March when the unusally heavy rains were making national news and Kauai had serious flooding problems. Maui was much better off, but we still had a fair share of rain. When we arrived at Papakea it was the night of a horrible storm - even the locals were talking about how intense it was the next day. Poor visability (driving 2 mph under the street sign and we still couldn't read it due to the rain!) made finding the resort a real challenge so it was 1:00 a.m. by the time we arrived. Upon check-in I mentioned that I had concerns over the condition of the room (which I had yet to see) as I had read about the differences in the units. The older man working the desk said that they were FULL and that this was always a very busy time of year (so somebody lied to me) but if I wasn't happy with the room to let him know and that he would relay the situation to the morning manager. At that point, I didn't care, I just wanted a bed to crawl into. The first unit they gave us was E302, really close to the water, but OLD, OLD, OLD. Nothing had been done to the place and it was NOT what was shown in the expedia web-site. Sent the hubby back to the night desk clerk to inform him that the room is not what we expected and we will need the manager in the morning. Woke up, sun is shining, the room still is not satisfactory even though the rest of the family said it was okay. I go to discuss the situation with the extremely helpful young male manager. He didn't hesitate to offer another room, gave me the key and said check it out before we move all of our stuff and to just let him know if want to keep looking at other units. The first alternate unit, C-209, was great!!! CLEAN, new upgrades, flat screen TV, lots of dresser storage...in fact, it is so much better that even the family admits I was right to move when they see it!!! I thanked the manager and happily moved over to the new spot, which is not as close to the ocean, but the ocean view is still great. It kind of sounds like a downer until now, but really, it still wasn't all that bad. It was just very memorable - we still laugh about it. Everything there (well, anywhere) depends on your attitude. The locals and the tourists are all very friendly as long as you start out being nice to them. Papakea was perfect as the units are only four story buildings. The grounds are as beautiful as any we others we visited. My husband and our boys (ages 14 & 17) loved hanging out on the putting green and by the pools. It was close to Lahaina. The B-B-Q pits were really handy and you could always meet friendly folks that were also grilling their dinner. The beach wasn't much, but due to the rains and the large amount of sediment in the water (which we were told can be more attractive to sharks) we didn't go in the ocean much. When you look into other rooms, which is easy to do at night, you get a good feel from how different the unit styles are. We will be sure to stay here again, I will just specify a certain room the next time.

Was this review helpful? Yes 16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Irvine, CA
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed July 19, 2006

We just returned today from a stay at the Papakea in Maui. We were very happy with the condo, the location of the property, the parking, the cleanliness and housekeeping service, the grounds, and everything else...with one exception. The air conditioner is a single window unit in the living/dining/kitchen area and doesn't do a good job of reaching up to the loft (second bedroom) or the master bedroom. Otherwise, no complaints!

The pool was never crowded, nor was the hot tub. Access to the ocean was right there, although all along that area, the beach is rather narrow with rocks right off the shore. We shopped for food at the Star Market (close enough to walk) as well as the Safeway (ditto on getting a membership). We went to the beaches up and down the west side of Maui, from Lahaina (the town) to north of Kapalua. They all have their advantages and disadvantages, but overall, they are great!

The shopping (tourist/souvenirs) is great in Lahaina as well as all the ABC stores. We enjoyed several different restaurants as well as having the choice of cooking in our condo. Overall, it was a fantastic family vacation!

Stayed July 2006
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Aston at Papakea Resort

Address: 3543 Lower Honoapiilani Hwy, Lahaina, Maui, HI 96761 (Formerly ResortQuest at Papakea Resort)
Phone Number:
Location: United States > Hawaii > Maui > Lahaina
Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#19 On the Beach Hotel in Lahaina
#22 Romantic Hotel in Lahaina
#23 Family Hotel in Lahaina
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Aston at Papakea Resort 3*
Number of rooms: 364
Official Description (provided by the hotel):
A garden paradise on "The Magic Isle". This picturesque oceanfront resort is nestled amid 13 acres of lush tropical landscaping and expansive lawns bordered by flower-lined paths. The resort offers a variety of on-site amenities and activities - with restaurants, galleries and shops of Lahaina and Kaanapali Beach just moments away. ... more   less 
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Also Known As:
Aston At Papakea Hotel Lahaina
Resortquest Papakea Resort
Papakea Resort Maui
Papakea Maui
Aston At Papakea Resort Maui/Lahaina

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