First, the condon we had didn't look anuything like the pictures, but it was still nice. That is, until we returned around 9pm our first night. Flicked on the light and roaches everywhere. I couldn't kill them fast enough! We have a young baby and refused to stay in this room. We called the desk, and a very rude woman informed us thatroaches are common, 'cause, hey this is Hawaii and a tropical environment. that may be true for tropical roaches whic are enormous. These are the roaches that show up in urban areas of inner cities- not normal!
After contacting Hotels.com, whic was no help at all and the front desk refused to contact the manager, we fled with our baby at 11:30pm to the Maui Ocean Club (see our review of this property).
Hotels.com acted as if they were afraid of the property owners and didn't do a thing to help us. We had to find another hotel to go to in the middle of the night and then spent two hours on the phone the next morning strong arming the Papakea to refund our money and forcing hotels.com to payt the difference between the two hotel costs. Do not use Hotels.com. use Expedia. Always better service and their computers are not down when they need to do something to get their customers out of a jam!
- Official Description (provided by the hotel):
- A garden paradise on "The Magic Isle". This picturesque oceanfront resort is nestled amid 13 acres of lush tropical landscaping and expansive lawns bordered by flower-lined paths. The resort offers a variety of on-site amenities and activities - with restaurants, galleries and shops of Lahaina and Kaanapali Beach just moments away. ... more less
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- Also Known As:
- Aston At Papakea Hotel Lahaina
- Resortquest Papakea Resort
- Papakea Resort Maui
- Papakea Maui
- Aston At Papakea Resort Maui/Lahaina