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“Quiet, relaxing place to stay” 4 of 5 stars
Review of Aston at Papakea Resort

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Aston at Papakea Resort
3.0 of 5 Hotel   |   3543 Lower Honoapiilani Hwy, Lahaina, Maui, HI 96761 (Formerly ResortQuest at Papakea Resort)   |  
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Hotel amenities
Special Offer
15% OFF FALL TRAVEL
Ranked #25 of 29 Hotels in Lahaina
Contributor
18 reviews 18 reviews
3 hotel reviews
Reviews in 12 cities Reviews in 12 cities
4 helpful votes 4 helpful votes
“Quiet, relaxing place to stay”
4 of 5 stars Reviewed July 22, 2013

Only stayed here for a few days, but it was really nice and extremely relaxing. This is a simpler place than some of the other resorts and doesn't try to be silly or flashy. No air conditioning in the units but it stays cool with the breeze. Kitchen and washer/dryer in the unit are great and would be especially helpful for a family with small children. Chairs out on the grass overlooking the Pacific were wonderful. A very nice place to stay.

Stayed July 2013, traveled with friends
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718 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (167)
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pennsylvania
Senior Contributor
37 reviews 37 reviews
18 hotel reviews
Reviews in 26 cities Reviews in 26 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed July 14, 2013

The grounds are beautiful and the sunsets first rate. Views of Lanai and Molokai. There is a rock wall and no beach but you can use the beach right next door. The sand is fine but once entering the water there is a lot of dead coral. Not the best for swimming. Room satisfaction is luck of the draw. You can try to call and request an updated unit. But updated is a general term. These are owner condos not time shares. Ours had a washer/dryer, older but fine appliances, two beds and baths, some oversized furniture, but old showers. The tub showers constantly backed up because of the extra small hair filters. Another group in our party had a walk in tile shower, upgraded tv, etc. Our unit had an old a/c unit in the living area that blew cold air on the sofa instead of dispersing it throughout the unit. Leaving it running all night with ceiling fans was sufficient. The reason the a/c is needed is that this side of the island is hot and dry and the windows to the bedrooms back up to walkways or worse, parking lots. Even closed, the sound comes right through. Our room was right in front of the check in room. This should have been a disaster but mostly everyone was very respectful about noise. The other group in our party had quiet neighbors for all but the last day. Then they had noisy neighbors sledding over the newly seeded golf course. Parents just as bad as their kids. Most people were very nice though. I liked the bottom units because the walk out area was handy. Restaurant next door was great for sunsets and the food was good.

Room Tip: Updated room
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Stayed July 2013, traveled with family
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New York
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed July 8, 2013

My wife and I stayed at Papakea 6/15/13-6/22/13 for our 15th anniversary and would not make the same mistake again.

The good:
1) Grounds and landscaping are nice.
2) Place goes to sleep at 10:00 pm… good if you have kids.
3) No smoking Resort
4) Dave and Suzanne were helpful from the resort staff.
5) Expedia presentation for local excursions.
5) Grocery store in walking distance.
6) Java Jazz in walking distance for food and coffee...best part of our stay in the area.

The Bad:
1) No AC in bedroom (1 old AC unit in living room opposite end of bedroom).
2) Bedroom windows opened at night for breeze is on the main walkway.
2) Notes left by owners of Do's and Don'ts.
3) Unit C309 was outdated.
4) If you are a smoker you must go to parking lot to smoke.
5) No Beach, sure you can use the one next door but it's full of rocks.
6) Interval International guest will be handed the worst room, we were given ground floor next to walk for parking area. We upgraded to ocean view and were placed right next to construction work zone. When we questioned the location we were informed that’s all that was available.
7) Charged tax at check out even though it was a resort exchange.

Thankfully we came to experience Maui and all its wonder and stayed away from the resort for hours on end. We were reminded the units are privately owned on a few occasions...certain owners should not rent or exchange if additional rules are listed above and beyond standard resort criteria’s...like staying at my grandparents’ home.
Overall, Maui was breathtaking and when leaving the resort each day was like an escape.

I agree with reviewer “Maui Dreams Come True Unit C-208: not good for honeymoons”.
We vacation twice a year and have stayed in resorts all over the Caribbean and my stay at Papakea Resort was by far my worst experience

  • Stayed June 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed July 8, 2013 via mobile

The ocean front studio room was perfect and beautiful! The staff were nice and helpful. The resort is very close to a shopping center and an ABC store, all within walking distance. I will definitely stay here again!! Aloha and Mahalo!!

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caloundra, Australia
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 4, 2013

Our travel agent had booked 2 rooms both with 2 x single beds. These were for a mother and her adult son and 2 widows.
It was disappointing that when we arrived the 2 rooms had 1 x double bed and 1 x pull out sofa bed. It took 2 men to pull out the sofa bed and put it in place, in the middle of the lounge room!!! Needless to say it stayed that way for the 5 nights we had there.

We contacted our travel agent who said she had emailed the resort with this requirement, however the front desk at the resort said they did not received the email.

A staff member told me later each unit is individually owned and furnished by the owner, and recommended that next time we book direct with owners where we can see pictures of the rooms.

We were also surprised that a $15 levy per room per night was required.

Room Tip: Do not assume your bedding arrangements are as booked. Check with the resort first before booking
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  • Stayed June 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed June 30, 2013

We stayed at Papakea for our honeymoon. We had a nice ocean view, the unit was older but the upkeep was fine. The resort itself has a nice pool, sea wall, putting greens and shuffle board. There is a sandy beach right next door, a 1 minute walk. Across the street from the resort there is a grocery store, subway and a couple small restaurants. Lahaina is less then 10 minutes away and Kapalua is the same. The resort is affordable, the staff is fantastic, the palce is pretty quiet and I would stay here again. The beaches around the Papakea are good fro kids as the waves are not huge like they are by Makena. We loved our stay and cant wait to come back.

Room Tip: we stayed in H302, it wasnt air conditioned but there was a nice breeze always blowing through so it...
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cleveland, Tennessee
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed June 30, 2013

This resort would have been good if construction was not being done. The weekend was good but Monday till Friday was loud and the worst time for someone trying to relax. Please call any hotel to see if they are doing construction. They had nothing on their website stating anything about construction or at least nothing that stood out for me to know. So much for a nice Hawaii vacation. This place would have be good if not for the noise. I have learned a good lesson before booking a vacation. When I complained about this all I got was sorry and nothing else.

  • Stayed June 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Aston at Papakea Resort

Address: 3543 Lower Honoapiilani Hwy, Lahaina, Maui, HI 96761 (Formerly ResortQuest at Papakea Resort)
Phone Number:
Location: United States > Hawaii > Maui > Lahaina
Amenities:
Beach Business Center with Internet Access Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#19 On the Beach Hotel in Lahaina
#21 Romantic Hotel in Lahaina
#23 Family Hotel in Lahaina
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Aston at Papakea Resort 3*
Official Description (provided by the hotel):
A garden paradise on "The Magic Isle". This picturesque oceanfront resort is nestled amid 13 acres of lush tropical landscaping and expansive lawns bordered by flower-lined paths. The resort offers a variety of on-site amenities and activities - with restaurants, galleries and shops of Lahaina and Kaanapali Beach just moments away. ... more   less 
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Also Known As:
Aston At Papakea Hotel Lahaina
Resortquest Papakea Resort
Papakea Resort Maui
Papakea Maui
Aston At Papakea Resort Maui/Lahaina

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