We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Condo, a nice change..” 4 of 5 stars
Review of Aston at Papakea Resort

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Save
You added Aston at Papakea Resort to your Saves list
Aston at Papakea Resort
4.0 of 5 Hotel   |   3543 Lower Honoapiilani Hwy, Lahaina, Maui, HI 96761 (Formerly ResortQuest at Papakea Resort)   |  
  |  
Hotel website
  |  
Hotel deals
  |  
Hotel amenities
Special Offer
Take 15% Off Your Stay
Ranked #27 of 31 Hotels in Lahaina
Manteca, California
Level Contributor
34 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
“Condo, a nice change..”
4 of 5 stars Reviewed February 14, 2013

My husband and I stayed at Aston Papakea Resort last week. I actually liked the condo idea, had everything to prepare meals, nice updated kitchen. The condo was very close (walking) to little grocery stores and eateries. The rest of the condo was a bit dated but clean. We were out and about most of the time, didn't spend a lot of time there. The staff was friendly and housekeeping came in every morning to straighten up. The grounds were very nice, two pools, one warm and one colder. WasherDryer in room, even had beach towels and coolers to use for your excursions. Right on beach, beach access down the street. All in all, it was a good choice for us.

Room Tip: We had a first floor room in D building, at first we weren't thrilled with the view but it was s...
See more room tips
  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank pixie1313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

899 reviews from our community

Traveler rating
Traveler type
Time of year
Language
  • More
Camrose, Canada
1 review
4 of 5 stars Reviewed February 12, 2013

My wife and I stayed at Papakea Jan22 to Jan. 29th., 2013. We thoroughly enjoyed our time there and this is the third time we have stayed at Papakea--twice before thru our timeshare and this trip we rented thru Aston. All our experience's have been great and we are alraedy making plans to return in 2014.
It's unfortunate some experience's were not pleasant however Aston(Papakea) can't control the timeshares if the timeshare people don't contract the services. The units are individually owned and a large number of owners use Aston services for rental--others rent thru a timeshare or on their own--Aston isn't responsible for those units.
As for lack of beach--great--alot less traffic buy the resort and a beach is 200 yards away and you can walk for miles. Staff does a great job every day and night looking after the grounds, pools and chaisse lounges. Great resort all around for all ages. Very friendly people.

Room Tip: Rent thru the Aston rental program. Renting vrbo or thru timeshare is ok but question what services...
See more room tips
  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Michael M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Woodside, New York
Level Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed February 11, 2013

The room we rented was a timeshare which was a bit unexpected. It was clean but lived in as if we were staying at a friend's house instead of a fancy hotel room in paradise. The conditions were fine but the hotel staff were less than impressive with the exception of the concierge who seemed to actually like his job and gave us great tips regarding our road trip to Hana.

  • Stayed January 2013, traveled with friends
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
1 Thank travelnomi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
68 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
2 of 5 stars Reviewed February 9, 2013

We had a family reunion here because one of our relatives had a timeshare on the property. Because this "resort" is actually a collection of timeshares, you can't expect the usual amenities of a resort - fresh sheets or towels or daily housekeeping. Housekeeping comes weekly and does not do a good job. The floors were sticky and a cousin found roaches in her room. The check-in process was a nightmare. They couldn't find our reservation initially and it took them an hour and a half to locate it. The AC unit was old and very loud - it was difficult to hold a conversation or watch a TV show at a comfortable level with the AC on.

Because we had 2 couples staying in a two-bedroom unit, and one room was much nicer than the other, we asked housekeeping to change the sheets halfway through our stay so that we could switch rooms. They grumbled about this all the way...and later, when we called asking if they could take out the trash...complained to each other "they asked us to change the sheets and now they want us to take out the trash" before telling us we could take the garbage out ourselves. I recognize that I may not have understood how time shares work, but the staff here operated at a level of rude that I don't find acceptable in the hospitality industry. Another word of warning - this place is oceanfront but not beachfront. Stay away if you want something beach front, romantic, or clean. I will not be back.

  • Stayed December 2012, traveled with family
    • 2 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
3 Thank Shau-Ru L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daveatpapakea, Manager at Aston at Papakea Resort, responded to this review, February 11, 2013
Aloha,

I am the general Manager of the Aston rental program at the Papakea and we represent the largest number of condos here and are located on property. There are about 40 timeshare units on property and a number of time share companies managing those units. They all have different rules and time share typically does not come with any housekeeping at all. Aston does not manage any time shares units on property so there is very little we can do to assist guests in time share units other then call the company.
I am not happy with the fact the guest felt the staff was rude and I assure you we try our best to assist all guests even when they do not stay in an Aston condo.

Mahalo,

Dave Schneider
General manager
Aston at the Papakea Resort.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona
Level Contributor
5 reviews
5 hotel reviews
4 of 5 stars Reviewed February 7, 2013

We found a great package deal with flight and lodging in early December. When we checked in, we were upgraded from a studio to a one-bedroom. Our room was on the first floor and was clean and neat. There are grocery stores nearby, a coffee shop and Subway and other little eateries, shops across the street. We either went out to eat or grilled steaks by the pool. No restaurant or servers at the pool, but that was ok since we saved a few bucks by just making our own drinks to bring to the pool. No real beach to lay on, instead you can pull a lounge chair right next to the ocean. When we did want to go lay on the beach or snorkel, we took a car for a quick drive up to the Sheraton and hung out there for the day. The people at the front desk were very nice and easy to talk to. One day my room key wouldn't work and they figured out that the battery in the lock was burned out. They had it fixed for me quickly. I would hope if you go to Maui you are going to explore and enjoy the beauty of the island, so who needs a super fancy room? The TV was pretty small...and the fact that our room was at the corner of a building, you could hear people walking past/talking after we went to bed because the windows above the bed don't shut. Other than that, I'd go back!

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank CharShaff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Canada
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed January 26, 2013

We just returned from our second trip in a year to Maui! This time we stayed at Papakea -- we rented a privately owned condo through VRBO (Vertual Rental By Owner). This is the least expensive way to rent units. I cannot speak for the units owned by Aston, but the unit we had , in Building G was very nice...clean, comfortable, and a great view! (A relative rented a different unit, and it had been completely gutted and renovated...a huge differnce, and beautiful.)
Papakea, is in a good location in that it has a small mall across the road with a large grocery store that is open every day. We often walked over just before dinner to pick up steaks, chicken, or chops to BBQ on one of the 6 BBQ's around the pool. There are few take out restaurants close by, all really good.
You can walk for several miles down the coast along the coastal boardwalk, and along the way stop for coffee, lunch, or Happy Hour. Take the same boardwalk to yur choice of beaches, (or drive and park at public parking areas if you have too much gear). We went to one Happy Hour, and were very dissapointed with truly awful watered down drinks (watered down is expected, but poorly made was not). However; we were delighted to discover the Ka'anapali Beach resort (2 doors down), had Happy Hour every night in the bar, and thought the drinks were watered down, they were very good.
Papakea is quiet, and the grounds are very well kept up. I was impressed to see that all the BBQ's were cleaned every morning as were the pools and grounds. We did not have much contact with the resort staff other than check in and check out, and that was all perfectly good - polite and professional. I would difinitely recommend Papakea through a private condo rental.
The sun sets every night over the ocean, and it is almost always beautiful. It is different every night, and if you are lucky there will be a rainbow as well.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank andiejpg10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 24, 2013

We have been staying at this resort and booking with this company for over ten years. Papakea is a beautiful spot. It is centrally located to all the major attractions, fine restaurants, great golf courses and magnificent beaches. We always book our Maui Vacations with Maui Dreams Come True because they are very knowledgeable about the property and the surrounding area. They are always very pleasant, reliable and attentive to our needs and provide an excellent rate for a premium establishment. We shall continue to stay at Papakea for our Maui Holidays and continue to make our bookings with Maui Dreams Come True. An excellent choice.

Room Tip: Request a condo on the third floor overlooking the pool and the ocean.
See more room tips
  • Stayed January 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Christopher4350
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Also consider these accommodations in or near Lahaina
1.2 mi away
Aston Maui Kaanapali Villas
0.1 mi away
Aston Kaanapali Shores
Aston Kaanapali Shores
#19 of 31 in Lahaina
4.0 of 5 stars 2,144 reviews
0.4 mi away
Aston Mahana at Kaanapali
Show Prices
Show Prices
Show Prices
2.0 mi away
Aston at The Whaler on Kaanapali Beach
1.9 mi away
Kaanapali Beach Hotel
Kaanapali Beach Hotel
#18 of 31 in Lahaina
4.0 of 5 stars 3,138 reviews
3.2 mi away
Napili Shores
Napili Shores
#20 of 31 in Lahaina
4.0 of 5 stars 573 reviews
Show Prices
Show Prices
Show Prices

Been to Aston at Papakea Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Aston at Papakea Resort

Address: 3543 Lower Honoapiilani Hwy, Lahaina, Maui, HI 96761 (Formerly ResortQuest at Papakea Resort)
Phone Number:
Location: United States > Hawaii > Maui > Lahaina
Amenities:
Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#10 Luxury Hotel in Lahaina
#18 On the Beach Hotel in Lahaina
Price Range (Based on Average Rates):
Hotel Class:4 star — Aston at Papakea Resort 4*
Number of rooms: 364
Official Description (provided by the hotel):
A garden paradise on "The Magic Isle". This picturesque oceanfront resort is nestled amid 13 acres of lush tropical landscaping and expansive lawns bordered by flower-lined paths. The resort offers a variety of on-site amenities and activities - with restaurants, galleries and shops of Lahaina and Kaanapali Beach just moments away. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Orbitz, Travelocity, Odigeo and Hotels.com so you can book your Aston at Papakea Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Aston At Papakea Hotel Lahaina
Resortquest Papakea Resort
Papakea Resort Maui
Papakea Maui
Aston At Papakea Resort Maui/Lahaina

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing