We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Terrible sleep quality” 2 of 5 stars
Review of Aston at Papakea Resort

Save Saved
You added Aston at Papakea Resort to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Aston at Papakea Resort
3.0 of 5 Hotel   |   3543 Lower Honoapiilani Hwy, Lahaina, Maui, HI 96761 (Formerly ResortQuest at Papakea Resort)   |  
Hotel website
  |  
  |  
  |  
Hotel amenities
Special Offer
Prepay & Save - from $144
Ranked #22 of 28 hotels in Lahaina
Mountain View, California
1 review
2 helpful votes 2 helpful votes
“Terrible sleep quality”
2 of 5 stars Reviewed November 19, 2012

We did not get any good sleep during our stay in our room on the second floor (room E209). Every morning before 6am, we got waken up at least twice by the noise from upstairs when people use the bathroom or flush the toilet. It is very loud and disturbing. I called the front desk to see if we can switch to a room on the top floor but that did not make any difference even after talking to their supervisor. They said all the rooms there are close together and it is NORMAL to hear that noise!!! This is unacceptable for a 3-star hotel. My wife and I were there for our 10-year anniversary and we were very disappointed. We will never go there again.

Room Tip: pick a room on the top floor.
See more room tips
  • Stayed November 2012, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daveatpapakea, Manager at Aston at Papakea Resort, responded to this review, November 28, 2012
Aloha,

I am the manager of the Aston program here at the Papakea Resort and I ask you to look at all of the reviews. This is the only one that mentions these noises. All of the West Maui Resorts are slab concrete construction and the plumbing is in vertical shafts that are insulated. Papakea is built the same the only difference is we have 11 buildings all are only 4 stories with beautiful grounds and most reviews describe it as calm and quite.

Mahalo,

Dave Schneider,
General Manager
Aston at the Papakea Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

689 people have reviewed this hotel

Traveler rating
    267
    253
    83
    58
    28
See reviews for
249
240
7
9
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (150)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Any
English first
Danville, California
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 17, 2012

Returning after 15 years, we were pleasantly surprised with how nice this place is. Very nice room, well furnished on the beach at a fair price. Grounds are well tended. No beach at the resort, but access at adjoining property.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Snohomish, Washington
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 11, 2012

What a wonderful property to enjoy the best Maui has to offer. Beautiful grounds to enjoy the wonderful sights and sounds of Maui. Our condo from Maui Dreams Come True was first class with more than we could have asked for. Well appointed baths, kitchen and bedrooms. Our family traveled from across the US for some time to spend together and we really enjoyed all that Papakea and the surronding area had to offer. Very fond memories that will last a lifetime of our time spent on Maui together. Thanks to Papakea and Maui Dreams Come True. We will see you again soon.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 11, 2012 via mobile

It was our first in Hawaii & we made a good choice to celebrate our anniversarry in Maui. We stayed in B bldg, 2nd flr & the view fr the lanai was amazing. Our unit's lanai is facing the pool & definitely a great view of the ocean. The pool never gets empty while we were staying there, not that noisy as it gets quiet anyhow by 10 pm. Guest can bbq by the pool free. We stayed in a 1 bdrm w/ kitchen so we saves money on making our breakfast and we would just eat it by the lanai, nothing gets better on sipping your coffee on gorgeous days like October mornings ( or any mornings ). The unit comes with washer/dryer so there's no need to bring so much clothes (i wish i've known about this). It's very spacious, with air condition in bedroom & living room. I'm not sure about the other units, but our bed was not at its best, no firmness at all, it needs to be replace badly. All resort employees were all friendly & always willing to help. Housekeeping always kept our unit clean & tidy each day we stayed there. The resort is 10 mins by car away fr Lahaina town, ABC store is just right out the corner & chinese restaurant, grocery store, Subway, L&L fastfood across the street. Hope to be back here nxt yr, fell in love with Maui. Mahalo!



Stayed October 2012, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tigard, Oregon
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 9, 2012

The title says it all. We LOVE this place. My best friend and I come at least 1x per yr. We stay about 2 weeks. We rented from misty at Maui Dreams Come True. She has always been very helpful and accomadating. We have stayed in different units and she knows about each and every one. She can tell you where it is in relation to different parts of the resort. What kind of bed it has, does it have a tub, etc. One time our tv was not working. She made arrangements to get us one. The grounds are wonderful and are always in pristine condition. There are so many places to go to eat and shop that we used one half tank of gas for the Ford Focus for 2 weeks. Misty works very hard to maintain the units, and moniters the cleaning crews. The resort has 2 pools and a tennis court. There are exercise classes, [free] 3x week. They don't charge a parking fee. There are 2 buildings with tables and rest rooms 1 by each pool. There are gas barbeques for the guests to use, they are cleaned every morning. There is 24 hr security. The views are lovely. The koi ponds, the pools, and the beach are lovely. The units have washer dryer combos, so you can pack less. There are cooking facilities and the tools of the trade are there to use. I could go on and on, If you want water parks and exotic animals roaming the grounds, this is not it. BUT if you are looking for a place to stay while you go make your own magic this is it. Call Misty.

Room Tip: I think that the rooms, condo's, on the very front of the beach are LOUD. The waves and ocean w...
See more room tips
  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunnyvale, California
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 8, 2012

I give 5stars/excellent rating to staff, management and location for this resort.

Let me start with the great -- We were a party with 3 families and 5kids. When we booked online for 2units only one was ocenfront and we wanted all families to be in the same building. Dave graciously upgraded us to oceanfront and put us in the same building.

We have a major issue with the way the units are advertised. We'd booked what we thought was a 3BR unit and another 1BR unit for a large group with kids. When we arrived we found out the 3BR was actually a two bedroom and a loft. So suggestion to management to change that on the website to reflect the same.

Even here the staff and management stepped up and accomodated us by providing a 3rd unit for no additional cost. It did take convincing on this front but they did accomodate us and I am grateful for that. Not to mention this was the day after an tsunami warning had resulted in major churn in the resort. So really thankful for that to Dave, Susan and Mark.

The only other thing was that the 1BR that we were in had AC only in the livingroom and did not reach the BR. Which meant the livingroom window HAD to be kept open. This was great for me as I love the ocean sounds. Not so much for the kids. :)

All in all I would go back here. Just touch base with the staff and management before to go to make the most of it.

I look forward to another trip here where I can give this resort the 5stars it deserves for its staff and management.

Room Tip: 1) Book oceanfront if you like the sound of the ocean. 2) As suggested elsewhere on this website w...
See more room tips
  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daveatpapakea, Manager at Aston at Papakea Resort, responded to this review, November 28, 2012
Aloha,

I am the Manager of the Aston rental program on site here at the Papakea Resort and we do have air conditioning in every unit not every room. Some like things cooler then others but the guest was overall very happy. I am pleased that they had a wonderful time.

Mahalo,

Dave Schneider
General Manager
Aston at the Papakea Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond, Canada
Contributor
20 reviews 20 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed November 7, 2012

Never been to Hawaii before. Rented a place at Papakea from an owner/friend. We were extremely impressed with the unit, the cleanliness of the grounds and pools (not sure why one pool is so much colder than the other though). Also, would like to have seen umbrellas (for shade) around the pools or on the grass overlooking the ocean. View from the room is breathtaking. Maui is an amazing island - so much to see and do. Everyone has been very tourist-friendly! Would most definitely return.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Been to Aston at Papakea Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Aston at Papakea Resort

Also Known As:
Aston At Papakea Hotel Lahaina
Papakea Resort
Aston At Papakea Hotel
Resortquest Papakea Resort
Papakea Resort Maui
Papakea Maui
Papakea
Resortquest Papakea
Aston At Papakea Resort Maui/Lahaina
Address: 3543 Lower Honoapiilani Hwy, Lahaina, Maui, HI 96761 (Formerly ResortQuest at Papakea Resort)
Phone Number:
Location: United States > Hawaii > Maui > Lahaina
Amenities:
Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#10 Romantic Hotel in Lahaina
#16 On the Beach Hotel in Lahaina
#23 Family Hotel in Lahaina
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Aston at Papakea Resort 3*
Official Description (provided by the hotel):
A garden paradise on "The Magic Isle". This picturesque oceanfront resort is nestled amid 13 acres of lush tropical landscaping and expansive lawns bordered by flower-lined paths. The resort offers a variety of on-site amenities and activities - with restaurants, galleries and shops of Lahaina and Kaanapali Beach just moments away. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Booking.com, Aston Hotels & Resorts, Priceline, Tingo, Amex, Otel, Hotels.com, Expedia, Venere and Agoda so you can book your Aston at Papakea Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Aston at Papakea Resort, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.