We just returned from a six day stay at Kaanapali Shores (9/22-9/27) with our two children, ages 3 and 6 months, and found the hotel quite decent. The grounds were very nice as other reviewers have said. The two pools were not fancy but perfectly adequate for us. My 3 year old loved the garden pool and spend a lot of time there. Based on previous comments, I was a bit nervous about staying at Kaanapali Shores, but I called ahead and requested a renovated 1-bedroom ocean view suite on a high floor. We were in Room 930 on the top floor, and looked out over the parking lot and a canal along the side of the hotel. However, since we were so high up we basically looked out over the ocean towards Lanai. It was quite beautiful. We might not have enjoyed a room on a lower floor with the same view. I was pleased to see that the room was very clean and we loved the washer/dryer unit! The front desk was quite helpful and efficient. Initally, when I found out that we didn't have a room facing the garden/pool area, the front desk was happy to let me visit a couple of other rooms facing the garden. We ultimately decided to stay in our room so as to avoid another move. Housekeeping cleaned every day and were very nice. We just had drinks in the beach club area and each visit took a very long time.....We decided not to have any meals there based on previous comments, and once there, determined that, in any case, service there would take too long. We did enjoy wonderful meals at the Gazebo in the Napili Shores Resort, CJ's Deli, Leilani's in Whaler's Village, and of course, Cafe O'Lei. I'd say Cafe O'Lei and Gazebo were the best followed by Leilani's. Bad --- Coffee, just north up the street from the hotel, makes great Lattes (better than Soup and Nutz across the street - although their breakfast is very good if a bit slow in service). Pizza Paradizo across the street was overpriced and had mediocre food in my opinion. Avoid the Star Market across the street - its overpriced and hardly has anything- and do your shopping at Safeway and Longs Drugs in Lahaina at the Cannery Mall. There's an ABC just north of the hotel as well. I hurt my knee and needed to see a doctor during our stay. There is a clinic at Whaler's Village that saw me right away and takes pretty much every medical insurance. They faxed in my prescription to Longs and I thought the whole thing was very efficiently handled. I can also recommend the Four Winds II Snorkeling Trip to Molokini. We took it two years ago and again this week. There is also a great beach just two streets south of the hotel - Kakekili Beach Park - it has restrooms, picnic benches, a grassy area and a pretty wide and clean white sand beach that was not very crowded. Its good for snorkeling too. Overall, a great trip and I would stay at this hotel again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.