We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Wonderful Staff, Excellent Views, Beautiful Grounds” 5 of 5 stars
Review of Aston Kaanapali Shores

Save Saved
You added Aston Kaanapali Shores to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Aston Kaanapali Shores
3.5 of 5 Hotel   |   3445 Lower Honoapiilani Rd, Lahaina, Maui, HI 96761   |  
Hotel website
  |  
  |  
  |  
Hotel amenities
Special Offer
15% OFF FALL TRAVEL
Ranked #14 of 29 Hotels in Lahaina
Littleton, Colorado
1 review
“Wonderful Staff, Excellent Views, Beautiful Grounds”
5 of 5 stars Reviewed November 20, 2012

My sister-in-law and I stayed at the Ka'anapali Shores the end of October and found the staff very pleasant and helpful and the room absolutely beautiful. It had just been remodeled with granite counter tops and new carpeting. It was a delight to have a washer and dryer and full kitchen plus an on-site restaurant with reasonable prices. The chocolate covered macadamia nuts and tote bag left in our room were a nice surprise, too. Since we were out doing activities every day, we did not use the pool or other facilities but did enjoy the beach in the evening. I know the next time I am in Maui, I will be staying at the Ka'anapali Shores.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,802 reviews from our community

Traveler rating
    850
    640
    184
    96
    32
See reviews for
746
570
31
28
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (407)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Seattle
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed November 19, 2012

We stayed the week of Nov 11-17 2012 in unit 355 which was rented through the hotel using Expedia. We chose this location as we needed a 2 Bedroom condo with a great ocean view since we’d be spending the majority of our time in the condo. My husband and I traveled with our 17 month and 27 month old toddlers.

The Pro – The grounds were beautiful and we enjoyed many hours of walking the gardens and letting the kids play on the grass. The staff gave our kids each a blow up beach ball when we arrived and they LOVED them. I thought that was a really nice touch. The view from our room was beautiful. The location of being across from the Times was really handy and we made several trips over there throughout the week. We also liked the DVD “rental” and were surprised at how current some of the rentals were. I wish we had checked it out earlier in the week.

The Cons – All our complaints are related to our specific room. The kitchen and bathrooms had been updated but that’s all. The carpet was horribly stained and the couch fabric was so soiled it felt damp and slick. We had to cover it with blankets to feel ok about sitting on it. On our 4th night there we heard gnawing which was obviously coming from a rodent in the wall or floor. There was no sign of breach of the walls or the mouse in the unit, otherwise we would have moved right away. We decided to stay put because our kids had a really hard time with the change of scenery and we had finally gotten them into a routine for sleeping. I reported the issue and maintenance was sent up that afternoon. He heard the gnawing when he was there and left paper “traps” coated inside with glue. We promptly set those up because our kids found them in no time flat and the thought of a live mouse or rat with its paws stuck in glue was MUCH more horrifying than the sound it was currently making.

We would stay here again but only if we rented directly from an owner so we could know the condition of the unit was up to our standards. The hula show was a nice touch and free! The grounds were beautiful and if we vacationed like we did pre-kid I doubt the issues with the room would have been a big deal. As it was we spent about 5 hours in the room everyday between meals and naps and then our kids were ready for bed at 7:00 – 7:30. It gave us plenty of time to notice how dirty and run down the room was but the view was a welcome distraction.

I do want to give a word of caution – the three buoys on the left hand side of the beach mark a channel of VERY strong currents. The signs with warnings about this and a flag informing you of the swimming conditions are found all the way to the left on the beach walk, in front of the parking lot. On our last two days was high surf and the flag was raised for no swimming because of the hazardous conditions. I was horrified at how many people were out next to the buoys, swimming and trying to snorkel. This is not something to mess around with. Near that sign and flag is a memorial for a 19 year old boy that was killed in that current. Remember to respect the ocean and you’ll have a great time.

Room Tip: Rooms on the left side (when facing ocean) have decks in the shade all day and afternoon.
See more room tips
  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2BFair, Manager at Aston Kaanapali Shores, responded to this review, November 21, 2012
This is a very puzzling review. Unit #355 is a very popular unit and return guests request it often. We have not received a single other complaint regarding its condition within the last 12 months on record and it has been occupied by more than 100 guests in that time. I’ve personally inspected it, and while the carpet is ready for replacement (it is scheduled for replacement in December), the unit is FAR from horribly dirty.
One of the advantages of renting through the resort program is the enforcement of quality standards of rooms, a consistency level you will not find when renting from an individual. Some individuals take great pride in the condition of their units, while others use older pictures (taken when things were new) to depict current conditions, which can be misleading. The resort’s ability to provide on-site “daily” housekeeping and maintenance services provided by training personnel keep our units well maintained, versus those rentals that receive service only once per week…if that, and expect the guests to clean the unit upon departure.
We’re sorry these visitors had this impression, but can assure you that we work hard to enforce our quality standards and our scores and feedback on this site speak to that effort by overwhelming majority.

Mahalo.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
Contributor
19 reviews 19 reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 16, 2012

I have been traveling to Maui for over 25 years. Over the years I have stayed at many different properties, but the one I have returned most often has been Aston's Ka'anapali Shores. I stayed there when it was Aston, ResortQuest, and back to Aston, and have always enjoyed my stay. On my last visit I would have to say that the resort has never looked better. The attention to detail around the property is evident. I believe you get your "best bang for your buconck" at the Shores. I always choose a condo unit since I enjoy preparing meals in the room while I enjoy the ocean. You can not go wrong choosing this resort! On my last stay I traveled with my parents, my father is disabled and the staff did everything to accomodate us including giving us rooms near each other, even though we booked at different times and in different categories.

Room Tip: I always choose a garden view since most garden view rooms have some ocean view. The resort doesn...
See more room tips
  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
california
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed November 15, 2012

We were pleasantly surprised because our experience with Aston facilities is that they are pretty mediocre. This condo resort is really nice even though we got off to a bad start. We booked a 2 bedroom Garden Room and the first night they put us in a room next to the electrical room whose transformers buzzed 24/7 and drove you mad. We asked for another room and they put us in a really nice Garden Room the next day. (see picture) The rooms are well appointed although it would have been nice to open the bathroom windows to get the nice Trade Winds cross breeze through the condo. It probably would have saved on the AC. The courtyard is one of the nicest of the resorts along the Kaanapali beach. The gardens and waterfalls are beautiful. The pools are nice, but very busy with families. The beach is very narrow, so you might end up on the lawns to sunbath. There are plenty of quiet places to sunbathe if you do not want to deal with crowds around the pool. The Aston staff is very friendly and accommodating. They have a nice open air restaurant with good food. There are very few restaurants right along Kaanapali beach. Most of the hotels are condo resorts which do not have restaurants. We found Dukes and Hulas to be the best. (we like to have dinner out) The resort is in a good location because you can walk to the farmers market as well as a general supermarket and some low budget restaurants across from the hotel. The only disappointing thing about this resort is that the boardwalk does not reach up to this resort. So you have to walk the narrow beach (do it low tide) to get to it. Also there was no music in the evening in the restaurant, which would have been nice. But we found that with most of the restaurants, including Dukes. Hulas does have music since it is in the Whalers Mall.

Room Tip: The north facing rooms get the least sun so they stay cooler.
See more room tips
  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lander, Wyoming
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 14, 2012

My wife and I thoroughly enjoyed our stay at Kaanapali Shores. The ground floor opens up into beautiful gardens, an awesome pool area, and the turquoise ocean. We had panoramic views of the ocean from the kitchen, living room, and bedrooms. With sliding glass doors going onto lanai's from both the living room and master bedroom the tropical breeze and sound of the ocean waves were a constant. My wife and I enjoyed walking the easily accessible path that parallels the ocean in front of the property. There is a luxurious feel to the accommodations, grounds, and restaurant. We would highly recommend the Aston Kaanapali Shores!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 12, 2012 via mobile

This was my favorite hotel! I was spoiled with this location because later in my vacation we stayed at the Aston Hotel in Honolulu and it was awful! I lived this one! The people were nice and the pools were GREAT! I got my ears peirced in the salon and the people were great there as well. The restraunt on site was amazing and the grocery store across the street was very convient it was no Wegmans but it was better than Wal-Mart! The grocery store was even more convient because in the rooms there is a full kitchen so you can save money by cooking in! I love this hotel/resort and would reccomend it to anyone!

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Apple Valley, California
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 11, 2012

When we arrived we found out that we got upgraded to a one bedroom suite. It was very nice with a full kitchen and laundry. We switched rooms because we were right next to the elevator and heard it all night long. The staff was very accomodating and switched us the next day. There is a cool restaurant right across the street called Java Jazz and the grocery store is also right across the street. If you want to save a little more money stop by Wal-Mart near the airport. The only downfall was the Internet access is very poor. If I came back to Ka'anapali I would stay here again.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Aston Kaanapali Shores? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Aston Kaanapali Shores

Address: 3445 Lower Honoapiilani Rd, Lahaina, Maui, HI 96761
Phone Number:
Location: United States > Hawaii > Maui > Lahaina
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Lahaina
#7 Business Hotel in Lahaina
#9 Family Hotel in Lahaina
#11 On the Beach Hotel in Lahaina
#19 Romantic Hotel in Lahaina
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Aston Kaanapali Shores 3.5*
Official Description (provided by the hotel):
Located beachfront on Kaanapali Beach, this magnificent condominium resort combines spacious, well-appointed suites with hotel-caliber services. Amenities include complete kitchens, WiFi, activity desk and a year-round kids program, Camp Kaanapali. This self-contained property also boasts a beachfront restaurant and bar, fitness center and spa featuring an indoor/outdoor massage service. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Aston Hotels & Resorts, Hotels.com, Booking.com, Tingo, Travelocity, Otel, Priceline, Odigeo, Agoda, getaroom.com and Venere so you can book your Aston Kaanapali Shores reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Aston Hotel Lahaina
Aston Hotel Kaanapali Shores
Kaanapali Shores Maui
Maui Aston Kaanapali Shores Condominiums
Aston Kaanapali Shores Condos
Maui Resortquest Kaanapali Shores
Kaanapali Shores Hotel
Resortquest Kaanapali Shores Maui
Kaanapali Shores Resort
Aston Kaanapali Shores Maui/Lahaina

Owners: What's your side of the story?

If you own or manage Aston Kaanapali Shores, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.