On our last day in Maui my husband and I felt we should go to a Luau to experience Polynesian culture and cuisine. As we were staying at the Hyatt Regency we chose their "Drums of the Pacific Luau" and visited the Expedia run office in the resort to book seats for that evening. The sales rep was obviously trained to up-sell the packages i.e. enthusing about the benefits of being in the front row/best seats (most expensive) or preferred seating/second row (slightly less expensive) with the added bonus of being the first tables to be called to the buffet. We would happily have accepted her recommendation, but unfortunately, all these seats were booked. However, not wishing to lose a sale, the rep then waxed lyrical about general admission seating, assuring us that "there wasn't a bad seat in the house" and that she herself actually preferred sitting at the back!!! So with her guarantee of good seats, we booked.
You can imagine therefore how our hearts sank when we arrived at the venue to find our table was one of three stuck in a corner, at the very back of the venue, with an aisle separating our tables from the main seating area. It was a very isolated position and obviously set up to cater for late bookings and to grab the cash!! To be fair, you could see the stage, but it was a long way away and you did not feel part of the atmosphere. (When full this venue holds 400 customers). There was a long wait before our table was called to the buffet, but we had been warned about this. And whilst the food was still plentiful, the hot food was no longer hot, and being last all the dishes looked picked over and less appetising. The overall selection of dishes was okay, and we were pleased to be able to sample Hawaiian cuisine. It is advertised as an "all you can eat buffet" but from what we could see, there was not time to do this, as the staff stopped serving drinks before the show started and the buffet was also cleared away. The 'open bar' constituted very weak/watery cocktails, beer and pretty ordinary white or red wine.
We might have enjoyed the show more, but felt we had been ripped off and the whole experience certainly did not live up to the brochure claim of "definitely a must-do Hawaiian adventure" where "the excitement never misses a beat". We thought it was all very touristy and not worth the money.
Because our experience was disappointing, do please check other Trip Advisor reports and just be cautious when booking. CHECK WHERE YOU WILL BE SEATED before parting with your dollars! We've heard there are better shows on the Island.
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