First off, I want to make it clear that you do get what you pay for here and the rates are pretty reasonable. This is not a 5 star resort so don't expect amazingness. That being said, I think the owners can do a lot more to ensure better satisfaction from their guests. After reading the other reviews from guests, my husband and I were excited to come stay here but it was pretty disappointing. Luckily we weren't in the room much at all.
Upon check in, we were never told to go to the back of the house so it was a bit confusing to get inside. After we called, we were met by a very nice guy at the office named Gary who showed us to our room. We had no towels inside and no room key. Gary said he would "look into it" and we never saw him again. We then had to find another employee who could help us out and finally got a key and towels a good 35 minutes later. The room seemed dirty. The large area rug had a good amount of stains and the 2 chair cushions at the table were also very dirty looking so we didn't want to sit on them. There was a stain on the sheets and on the bed skirt. The toilet seat was old and beat up looking with no toilet lid. The towels we were given were all different colors and had large bleach stains all over them. They also smelled a bit like smoke. The faucet in the bathroom was very old and hard to turn on. There was a ceiling fan with one bulb burned out and a remote to operate it which would be great but there was a battery missing. The ceiling fan/light also didn't have a switch on the wall so you had to be very tall to pull the strings to operate it. There was a TV with cable which was awesome but the TV volume and power had to be turned off manually. Also we barely saw anyone in the office so these things could never be addressed. We weren't asked by anyone how our stay was going or if we needed anything. Nothing was explained to us, such as what to do with any dirty dishes, rinse them in our bathroom sink? We had to use the same towels all week. The vertical blinds in the room were all bent and let a ton of light in the room every morning at 6:30 so that's when we woke up. Some curtains would be a quick and easy fix. The birds were so loud they felt like they were in the room with us. And one of the worst things was some people talking and drinking late at night outside our room keeping me up for hours. Of course I had no idea how to reach anyone to tell them of this problem. Also other than our room with a small lock on the door, there was no main door that locked so anyone could walk right inside and potentially break into your room. We also saw 2 large cockroaches 2 of the 4 nights. I know they can be anywhere pretty much but it just makes you feel extra gross when you see one crawling on your floor or in your shower and I've never seen them other places in Maui. Overall, it felt like staying in a hostel, not a guest house. It has a lot of potential it just seems like the owners do not care enough to make it nice. I am shocked by how many people rated this place "excellent", it makes no sense at all and I am not one of those people who is hard to please. We will not be staying here again.
We had the 2nd floor queen bed room, maybe others are nicer, I have no idea.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.