This is the text of a an email I sent to Goofy Foot. I think it serves as a review as well.
Hello Goofy Foot Surf School--
I wanted to share the experience my husband and I had with your instructor John on 9/6.
We were scheduled for the 11AM lesson. Storefront staff, etc. were fantastic. Signing in and gearing up was quick and easy. We headed out for the sand lesson which went well.
I was paddling out for the second wave and waiting while the student ahead of me was waiting for his wave. Once I finished paddling and was waiting myself, I overheard the instructor discussing my husband and his abilities with another student. I thought this was tacky and rude, however, I didn't say anything to John. Since I was next, John he talked to me about my husband as well. Talking to me about it is okay, but discussing it with another student is unacceptable. Since this is a beginner's surf lesson (most of us first-timers), it should be expected that in some cases not everyone will stand up and not everyone will be "good."
I told my husband about what I overheard, and he said that while we were suiting up before our lesson, he overheard John telling someone that the previous class had reached "new levels of uncoordination."
We told Amy about what happened when we returned to the school and she was truly sympathetic. We really appreciated her handling of the situation. John's attitude definitely put a damper on our first surfing experience.
Since the school has a stand up on the first lesson guarantee, we asked for a refund for my husband's portion of the fee. After we left the school, we counted the money later and realized we'd been given $45 instead of $65 for the refund. At that point we figured it was too late to go back for the other $20. I called the school today (9/12) just to note that we were shorted. I definitely think the experience was worth $20 (plus my fee), but felt the need to notify the school.
Also of note, while we were gathering up on the beach, John came to the shore and left my husband in the water. I noticed on your website that it says the instructor will supervise students at all times. While waiting on shore for my husband to come in, John did paddle out and find him to let him try one more wave. However, he lost track of my husband for a five minutes at least. Now, we're all adults here and don't need constant supervision, but I felt that this was a potentially disastrous move on John's part and irresponsible.
Overall, we thought the experience was fun...after all, that's what it was about...the experience. We love our pictures and we look back now and laugh. We'd recommend the school to someone else, but would not recommend John.
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